Lately I've started to speak up especially given the amount I spend on coffee per week...! if asked nicely they are usually very apologetic and make a new one straight away. Try not to feel bad, in effect you're probably doing them a favour as who knows how many other customers they may be losing or have lost because they wrote the place off as terrible coffee makers. If they're a decent place, they'll give it to you on the house, take your feedback on board, hopefully fix up whatever it is they're doing wrong and everyones a winner!
My sister owns a cafe and they certainly welcome the feedback. If a customer complains they give this cup and on visiting next time they get that cup for free. Its a small token gesture for a very small percentage of people that have the guts to say something and you've gained a loyal customer (at a low cost) who will keep coming back.
My sister owns a cafe and they certainly welcome the feedback. If a customer complains they give this cup and on visiting next time they get that cup for free. Its a small token gesture for a very small percentage of people that have the guts to say something and you've gained a loyal customer (at a low cost) who will keep coming back.

(I'm sure it isn't that bad!)
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