In my usual cafe with a mate for our Friday morning coffee & BS session.
The regular Barista was not in but another very pleasant young woman 'standing in'.
I gave our order to the Manager "Two Piccolo Latte - or Mezze as you like to call them".
The Barista brought them to the table with the comment that she had not made these before so let her know how they were.
They were a weak shot in a shot-cup with about 2cm of foam on top. Not very nice unfortunately.
Afterwards I courteously explained how to make a Piccolo Latte and she volunteered that the Manager had told her how to make them.
This was a bit of a worry in itself but the thing that struck me was that it was a shame to risk a failed order when there is so much info so readily available.
Even ignoring the info on the net, quickly accessible from your smart phone, why wouldn't you have a small two-ring binder with laminated pages in Alpha-order (with pictures) for ALL the possible types of coffee.
Only takes 15 seconds to access the info you need even when busy and saves 're-work'.
I couldn't count the number of times I have received a blank look when making this order, and nobody ever asks me how to make it.
The regular Barista was not in but another very pleasant young woman 'standing in'.
I gave our order to the Manager "Two Piccolo Latte - or Mezze as you like to call them".
The Barista brought them to the table with the comment that she had not made these before so let her know how they were.
They were a weak shot in a shot-cup with about 2cm of foam on top. Not very nice unfortunately.
Afterwards I courteously explained how to make a Piccolo Latte and she volunteered that the Manager had told her how to make them.
This was a bit of a worry in itself but the thing that struck me was that it was a shame to risk a failed order when there is so much info so readily available.
Even ignoring the info on the net, quickly accessible from your smart phone, why wouldn't you have a small two-ring binder with laminated pages in Alpha-order (with pictures) for ALL the possible types of coffee.
Only takes 15 seconds to access the info you need even when busy and saves 're-work'.
I couldn't count the number of times I have received a blank look when making this order, and nobody ever asks me how to make it.

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