It's tough when you're the 'expert' and you don't know what the customer is talking about (in any field).
That's where your professionalism shows (or not).
It's hard to suck in your pride and be a bit humble and say "I'm not familiar with that - tell me about it".
Sometimes the customer is off with the fairies and you have to say "Sorry, I can't help you with that".
But other times you actually learn something, which should be a real buzz.
Depends how you feel about your job.
That's where your professionalism shows (or not).
It's hard to suck in your pride and be a bit humble and say "I'm not familiar with that - tell me about it".
Sometimes the customer is off with the fairies and you have to say "Sorry, I can't help you with that".
But other times you actually learn something, which should be a real buzz.
Depends how you feel about your job.




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