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Hourly Rate - Machine Servicing

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  • Hourly Rate - Machine Servicing

    Live in Perth, have a Rancilio Silvia. 12 months old, needs a service and the screen replaced, plus no doubt a few other consumables. Is $230 / hour the going rate??

    Seems extremely expensive for mine

    I know I should do it myself, but time is against me and it needs doing.

  • #2
    Originally posted by flashpixx View Post
    Is $230 / hour the going rate??
    Only for a tech who doesn't want the work. Time to find another tech.

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    • #3
      I work on 2-5 Silvias a week. A 12 month old machine (no issues) gets $95 labour; $30 parts. A new resin filter if equipped add $15 more.

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      • #4
        I charge $70/hr for general repairs, troubleshooting and maintenance.
        Jobs that I know what I will be doing and that are straightforward generally have set rates.

        Your technician may think the job will take 10 minutes so at $230/hr he will make about $40, which is fair. Otherwise, at $70 or $90 an hour, he would only make $15.
        He should have set rates rather than an hourly rate for a repair like this.

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        • #5
          how much would a general service and a professional descale for a rocket giotto pp cost me?

          also in perth, i'll be in contact with coffee classic soon, but thought i'd get a fair idea first before simply forking out money.

          thanks!

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          • #6
            Originally posted by Avex View Post
            how much would a general service and a professional descale for a rocket giotto pp cost me?

            also in perth, i'll be in contact with coffee classic soon, but thought i'd get a fair idea first before simply forking out money.

            thanks!
            FYI Supreme quoted me $230/hr.

            Only just now a friend rang and said she was charged the full $230 by Supreme to service their machine (also a Sylvia after seeing mine) and clean a Compak K3P grinder. Both are less than a year old and only make about 6 shots/week so would have only needed cleaning and consumables. Full bill was $290. Is that in the ballpark?

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            • #7
              Dimattina coffee are site sponsors. Have you tried them?

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              • #8
                Originally posted by flashpixx View Post
                FYI Supreme quoted me $230/hr.

                Only just now a friend rang and said she was charged the full $230 by Supreme to service their machine (also a Sylvia after seeing mine) and clean a Compak K3P grinder. Both are less than a year old and only make about 6 shots/week so would have only needed cleaning and consumables. Full bill was $290. Is that in the ballpark?
                i find that ridiculous already, that's the cost of servicing my car! won't be paying that much for a machine with no obvious functional issues. really just needs an inspection and a descale.

                Originally posted by Talk_Coffee View Post
                Dimattina coffee are site sponsors. Have you tried them?
                Recently found out they have inhouse technicians too after buying a R58 from them

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