Announcement

Collapse
No announcement yet.

coffeeparts.com.au - Customer Service Experience

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #31
    Originally posted by saeco_user View Post
    Yelta's reply was not to the OP
    If so, Sorry Yelta.

    Quotes go a long way to making threads clearer.

    Comment


    • #32
      Originally posted by doobs View Post
      If so, Sorry Yelta.
      Thanks Doobs, no apology necessary.

      Comment


      • #33
        Originally posted by Toad View Post
        Jeez, touchy people.

        Happy to accept praise, get shirty when someone dares to call out less than ideal service.

        Apart from phoning, emailing and sending a PM, what more can I do?

        At least by airing my grievances on here, I can alert others to the fact that just because they are a site sponsor does not guarantee that you will get platinum service every time.
        Just to eliminate one possibility.....I assume that you've checked your junk email folder?

        Comment


        • #34
          Always had good service on orders. Phoned a couple of times to discuss an item or two and have only ever received friendly and helpful responses.

          Sounds like you may have emailed on Monday. I'd imagine the influx of weekend orders were being processed.

          Comment


          • #35
            Originally posted by Toad View Post
            I have been a coffeeparts customer for many years, and have always been happy with their service.

            Until now.

            One of the parts received does not fit my machine.
            I initially rang them, and although I tried to explain my problem to the lady, she rather curtly told me to send an email.

            I emailed a week ago, and still haven’t heard back.

            Not impressed.
            Sometimes people can get so many emails that one is missed, i would have sent another email within a couple fo days.
            Like you i have been shopping there for years and have had nothing but very good service, and only just recently i wanted to ask about a certain product so sent an email.
            Had a response within the same day and was very helpful, and even today when i asked about another product not on their site, received an email back straight away saying they will see if they can get it in for me.

            Hope its all been sorted now for you

            Comment


            • #36
              Never had an issue with them, but like many say, perhaps give them a call

              Comment

              Working...
              X