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  • #31
    Gold! The reality is harsh when you deal with their crap.

    NCI can't and don't pay GST. They have no ABN (nor ACN for that matter)

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    • #32
      Unlike Yash's comments, their site is set out to deceive and confuse. AUS address, phone number and a comment that 'occasionally we run out of stock in Australia and ship from our overseas warehouse'. As they have no stock or facilities in Australia you could change 'occasionally' to 'we always'. I have no problem with them having a website saying 'we are an Italian company which like shipping to Australia with good prices', that would be honest and consumers could make an informed choice about warranty, AU compliance, GST upon entry, etc, etc. As it is their website is calculated to deceive.

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      • #33
        Hi 338, I originally ordered it for delivery to my parent's house in Aus (as they were coming to visit me soon after) but due to a delay I ended up getting it delivered straight to Dubai, which worked out fine. I'm neither an electrician or a musician!

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        • #34
          Probably better going to Dubai, assuming it would have attracted GST here

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          • #35
            Hi Caffeinator,

            Thanks for the comments. I think you are pretty much in agreement with what I said. I said I researched the company, understood it wasn't an Aussie company, made inquiries directly with the manufacturer, and then decided to take the risk and continue my order due to the significantly cheaper price. Of course, it could have ended badly, and it sounds like it has for a number of people. But it didn't for me, so I'm reporting it as it is. And to be honest, I really don't care about all this 'grey' import talk, my machine came out of the same factory as the ones on the shelves in Aus. I talked to Mateo on the phone several times to ensure he understood the configuration/voltage etc. of the machine I wanted to receive. I definitely advise anyone looking to order from this company to be careful and do your homework and communicate with the company about the specifics of your order before going ahead. Perhaps also find out who the repairers are and visit them. My post was not an endorsement for the company, rather it was just about MY experience and my opinion that such companies may work for some people. Perhaps the risk-takers

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            • #36
              Originally posted by 338 View Post
              Yash if the grinder was delivered to Australia did you pay GST?
              Hi 338, as it was delivered directly to Dubai I paid Dubai import duties which were something like 5%. Overall I still saved about 25% compared to my other retail options in Dubai. If buying from Aus, please make sure you include additional fees such as import duties to your 'comparison' price. If it's not SIGNIFICANTLY cheaper I would personally avoid the hassle and buy local. Good luck.

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              • #37
                Originally posted by 338 View Post
                Unlike Yash's comments, their site is set out to deceive and confuse. AUS address, phone number and a comment that 'occasionally we run out of stock in Australia and ship from our overseas warehouse'. As they have no stock or facilities in Australia you could change 'occasionally' to 'we always'. I have no problem with them having a website saying 'we are an Italian company which like shipping to Australia with good prices', that would be honest and consumers could make an informed choice about warranty, AU compliance, GST upon entry, etc, etc. As it is their website is calculated to deceive.
                I actually agree 100% with your comments. Sorry if I didn't make that clear. It is deceiving. I was planning on passing this information on the company to give them a chance to 'come clean' on their website. If they refuse to, then I guess that tells you a lot!

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                • #38
                  Sorry Yash, misquoted you. I think we both agree the website isn't what it should be.

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                  • #39
                    Originally posted by Yash View Post
                    I was planning on passing this information on the company to give them a chance to 'come clean' on their website. If they refuse to, then I guess that tells you a lot!
                    They have had many years and plenty of opportunity to "come clean". They deal in deception.

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                    • #40
                      Thanks. Your advice is appreciated. However, I think they do have a place in the market for some people. Especially if you know what your dealing with.
                      The thing I've observed in Australia is that the hyper-regulation has made its way into the mindsets of the general public who tend to right-off anything that doesn't conform to the 'standard' way of doing things. This may be another example.

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                      • #41
                        Originally posted by Yash View Post
                        Thanks. Your advice is appreciated. However, I think they do have a place in the market for some people. Especially if you know what your dealing with.
                        The thing I've observed in Australia is that the hyper-regulation has made its way into the mindsets of the general public who tend to right-off anything that doesn't conform to the 'standard' way of doing things. This may be another example.
                        Yes, parts of the Australian economy may be over-regulated. But deception should not and cannot be part of the solution.

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                        • #42
                          Originally posted by Yash View Post
                          The thing I've observed in Australia is that the hyper-regulation has made its way into the mindsets of the general public who tend to right-off anything that doesn't conform to the 'standard' way of doing things.
                          What. Like listing and advertising prices inclusive of GST when you don't have an ABN or ACN? How about the buyers who ended up paying import duties and taxes when they thought they'd already paid the GST? Is that deceptive or is it criminal in the minds of those that they screw over?

                          It's not failure to conform to "the standard way of doing things". They're shafting ethical Australian companies and the gullible buyers they hoodwink. CS sponsors and others in the coffee industry get the pleasure of having to clean up their sh!t for them.
                          Last edited by Caffeinator; 4 February 2020, 11:15 PM.

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                          • #43
                            Originally posted by Yash View Post
                            The thing I've observed in Australia is that the hyper-regulation has made its way into the mindsets of the general public who tend to right-off anything that doesn't conform to the 'standard' way of doing things. This may be another example.
                            Good observation Yash.

                            Australians increasingly rely on (big brother) to enforce their rights, however they scream like hell when the same rules and regulations are used against them.

                            We used to be know as a nation of people who were independent, resourceful, tough and resilient, not any more, at the first sign of trouble we now seem to invoke the nanny state rules.

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                            • #44
                              Originally posted by Yash View Post
                              Thanks. Your advice is appreciated. However, I think they do have a place in the market for some people. Especially if you know what your dealing with.
                              The thing I've observed in Australia is that the hyper-regulation has made its way into the mindsets of the general public who tend to right-off anything that doesn't conform to the 'standard' way of doing things. This may be another example.
                              I agree on the hyper regulation! When I was at school in Australia I and many others used to bring a gun to school, now you can't! I accept society has changed, the thing which makes me most sad is not the inability to bring the guns to school, is that society has changed and can't be trusted. Yashi maybe you and I should stand for Parliament, maybe with a motto 'by 2025 no child should have to go to school without a gun'.

                              On the issue of Cafe Italia, a new dynamic would be saying they are an Italian box seller happy to ship to Australia. I agree with Caffeinator, their website is straight out calculated to deceive. Claiming GST paid which is totally untrue, leaving the client liable for GST, a dozen offices listed after Australia - except Italy, where they are! Aus address, Aus phone number, etc. Freedom of choice and lower regulation isn't the same as freedom to deceive. Their website would and has deceived.

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                              • #45
                                Originally posted by 338 View Post
                                Freedom of choice and lower regulation isn't the same as freedom to deceive. Their website would and has deceived.
                                Agreed. If CS sponsors decided to list ex. GST prices and then apologise for failing to inform you, their prices would also look nearly 10% better, but the shit would hit the fan.

                                In my opinion, the term *insertchosenprofanityhere liars applies.

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