So it appears I have possibly cooked the steamer boiler in my bes920 when doing a descale thanks to Brevilles not so great descaling instructions
The machine is nearly 4 years old so no warranty. I'm also not 100% what the root cause is. The main symptom is no steam from the steam wand and three beeps when I try the steam wand once the machine has reached temp. When I drain the steam boiler (afte the initial heatup cycle) the water is also coming out cold. Plenty of water comes out when I drain the steam boiler and I can hear the smaller pump run which fills the steamer boiler - while the water level in the tank drops. Best case I suspect it's the thermo fuse, worst case the element. Could also be something else and i'm time poor at the moment and it looks to be non-trivial so looking to find someone who know thier way around the brevilles in Hobart.
The machine is nearly 4 years old so no warranty. I'm also not 100% what the root cause is. The main symptom is no steam from the steam wand and three beeps when I try the steam wand once the machine has reached temp. When I drain the steam boiler (afte the initial heatup cycle) the water is also coming out cold. Plenty of water comes out when I drain the steam boiler and I can hear the smaller pump run which fills the steamer boiler - while the water level in the tank drops. Best case I suspect it's the thermo fuse, worst case the element. Could also be something else and i'm time poor at the moment and it looks to be non-trivial so looking to find someone who know thier way around the brevilles in Hobart.

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