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  • #16
    The problem with tracking in Australia is the freight companies just don't scan items often enough.

    Aramex (road freight):
    The local courier collects from us at the end of the day (lunchtime on a Friday) and scans it as it goes into his van, he takes it back to the local depot and scans it as it goes into forklift "cages" sorted per destination and then the cage gets loaded on the semitrailer to Melbourne. Once the cages get to Melbourne they are consolidated into capital city destinations, loaded onto trucks and move out. Once they get to the destination capitals they are sorted into regional areas and when they arrive in the regions they are loaded into vans and scanned then delivered and scanned.

    Post (road freight):
    We deliver the mail centre each night (this bypasses the local post office and reliance on postie van collection). We stack in cages and it gets scanned. It then gets forked onto trucks to go to the Melbourne sorting centre. Once there it get sorted by destination, loaded into cages, put on a truck to capital city destinations. Once it arrives, it gets sorted into regional areas and moves to regional depots for delivery in vans (mostly by contractors) who scan as the item goes into their van and scans again when delivered.

    Post (air freight - express satchels)
    We deliver these to the regional mail centre each night and each satchel gets manually scanned as we load it into the express cage. The cages are then forked and trucked to Melbourne Airport where they are sorted to destination and then put on a plane (far fewer planes in the air during a pandemic). From the capital city airport the satchel entry the local delivery network, loaded into a van and scanned and delivered and scanned.

    I've been requesting/nagging/complaining that if they all give the cages a scan identifier they'll know which items are in the cages and can scan them all every time the cage moves. Seems simple and logical to me and we could all see the items moving through the network instead of scan when shipped and a scan when on board for delivery.

    Global freight companies like FedEx and DHL do a good job scanning at every point of the journey, I just wish Australia would catch up.

    Comment


    • Yelta
      Yelta commented
      Editing a comment
      The Americans have been way ahead of Australia for years, they notify you at every point in the packages journey, to the point of letting you know they are a street away and will deliver within X number of minutes, Amazon are exceptional in this respect.

      We can only dream.

  • #17
    Excellent service to report with a CS Fastway delivery today - Ordered & dispatched 3/8 delivered (Brisbane) this morning 9/8. No delivery notice updates in between, but received "Being Delivered Today" notice this morning. (Although I only noticed the message after it had been delivered)

    Comment


    • Yelta
      Yelta commented
      Editing a comment
      Always nice to hear of a positive experience.

    • EfeCaner
      EfeCaner commented
      Editing a comment
      My ordered dispatched on 29/7 still hasn’t arrived.

  • #18
    Picked up my boxed delivery today (Monday) from Andy at the local Postal Agent where it was delivered last Friday but I was not driving the ~30kms just to pick up lots of green beans. It was ordered late on Friday week and sent Monday thats fine and then delivered same week.
    Amazing service and packing and tracking from AP. Just roasted some of the Burundi Bugendana so a pic will be in that forum soon.

    Comment


    • #19
      How this booked shipped on 30/7 from UK got here but a coffee bag shipped on 29/7 from Geelong still hasn’t arrived. It is hard to understand!!
      Attached Files

      Comment


      • Barry O'Speedwagon
        Barry O'Speedwagon commented
        Editing a comment
        I would avoid Aramex / Fastway in shipping to Canberra if possible. As well as the current problem, you are at the mercy of the local franchisee. The current one may be better, but one of the previous CBR franchisees was so appalling that he put me off ever using them if I had any choice.

        Aus Post standard gets to me from Andy in 3-5 days (usually 3) almost without fail (famous last words....)

    • #20
      Barry O'Speedwagon Thank you

      Comment


      • #21
        Just to show how random freight movement can be during a pandemic...

        Shipped Monday, arrived in Googong (Canberra) overnight which is way faster than it should normally.
        https://www.aramex.com.au/tools/track/?l=QD0002316828

        Yet other deliveries heading for central Canberra shipped more than a week ago are still in the Sydney backlog.

        Comment


        • #22
          Just received our coffee order this morning after less than a week since it was shipped via Aramex/Fastway.
          Very happy with that...

          Mal.

          Comment


          • #23
            And another couple of examples of Canberra deliveries in a pandemic.
            (Not overnight like the previous one).

            10 business days:
            https://www.aramex.com.au/tools/track/?l=NA0007730296

            5 business days:
            https://www.aramex.com.au/tools/track/?l=QD0002316804

            Both delivered to the same address at the same time.

            It's just a pandemic backlog, sadly nothing you can do about it except wait patently for it to clear.

            Comment


            • EfeCaner
              EfeCaner commented
              Editing a comment
              That’s right mate. Thanks for the feedback!! Btw they all just been delivered. Good timing. We are just going into lock down Andy
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