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And another couple of examples of Canberra deliveries in a pandemic.
(Not overnight like the previous one).
10 business days:
https://www.aramex.com.au/tools/track/?l=NA0007730296
5 business days:
https://www.aramex.com.au/tools/track/?l=QD0002316804
Both delivered to the same address at the same time.
It's just a pandemic backlog, sadly nothing you can do about it except wait patently for it to clear.
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Just received our coffee order this morning after less than a week since it was shipped via Aramex/Fastway.
Very happy with that...
Mal.
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Just to show how random freight movement can be during a pandemic...
Shipped Monday, arrived in Googong (Canberra) overnight which is way faster than it should normally.
https://www.aramex.com.au/tools/track/?l=QD0002316828
Yet other deliveries heading for central Canberra shipped more than a week ago are still in the Sydney backlog.
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I would avoid Aramex / Fastway in shipping to Canberra if possible. As well as the current problem, you are at the mercy of the local franchisee. The current one may be better, but one of the previous CBR franchisees was so appalling that he put me off ever using them if I had any choice.
Aus Post standard gets to me from Andy in 3-5 days (usually 3) almost without fail (famous last words....)
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Picked up my boxed delivery today (Monday) from Andy at the local Postal Agent where it was delivered last Friday but I was not driving the ~30kms just to pick up lots of green beans. It was ordered late on Friday week and sent Monday thats fine and then delivered same week.
Amazing service and packing and tracking from AP. Just roasted some of the Burundi Bugendana so a pic will be in that forum soon.
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Excellent service to report with a CS Fastway delivery today - Ordered & dispatched 3/8 delivered (Brisbane) this morning 9/8. No delivery notice updates in between, but received "Being Delivered Today" notice this morning. (Although I only noticed the message after it had been delivered)
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The Americans have been way ahead of Australia for years, they notify you at every point in the packages journey, to the point of letting you know they are a street away and will deliver within X number of minutes, Amazon are exceptional in this respect.
We can only dream.
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The problem with tracking in Australia is the freight companies just don't scan items often enough.
Aramex (road freight):
The local courier collects from us at the end of the day (lunchtime on a Friday) and scans it as it goes into his van, he takes it back to the local depot and scans it as it goes into forklift "cages" sorted per destination and then the cage gets loaded on the semitrailer to Melbourne. Once the cages get to Melbourne they are consolidated into capital city destinations, loaded onto trucks and move out. Once they get to the destination capitals they are sorted into regional areas and when they arrive in the regions they are loaded into vans and scanned then delivered and scanned.
Post (road freight):
We deliver the mail centre each night (this bypasses the local post office and reliance on postie van collection). We stack in cages and it gets scanned. It then gets forked onto trucks to go to the Melbourne sorting centre. Once there it get sorted by destination, loaded into cages, put on a truck to capital city destinations. Once it arrives, it gets sorted into regional areas and moves to regional depots for delivery in vans (mostly by contractors) who scan as the item goes into their van and scans again when delivered.
Post (air freight - express satchels)
We deliver these to the regional mail centre each night and each satchel gets manually scanned as we load it into the express cage. The cages are then forked and trucked to Melbourne Airport where they are sorted to destination and then put on a plane (far fewer planes in the air during a pandemic). From the capital city airport the satchel entry the local delivery network, loaded into a van and scanned and delivered and scanned.
I've been requesting/nagging/complaining that if they all give the cages a scan identifier they'll know which items are in the cages and can scan them all every time the cage moves. Seems simple and logical to me and we could all see the items moving through the network instead of scan when shipped and a scan when on board for delivery.
Global freight companies like FedEx and DHL do a good job scanning at every point of the journey, I just wish Australia would catch up.
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Hmmm, that's simply not true. I suspect you got a newbie on the help desk.
The first scan on your shipment at 15:45 was at the Snobbery, the second scan an hour later 16:55 is when it gets loaded on the bigger truck out of Geelong so I can guarantee that it's not in Geelong but more likely sitting in the Sydney depot waiting for the next scan.
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The current COVID epicentre is SW Sydney, which is also Sydney’s warehouse district. Probably causing flow on effects for logistics nationwide.Originally posted by Andy View PostSuspect it's sitting in a BIG pile in the Sydney depot and not scanned yet. Sydney depot seems to be a bottleneck (blackhole) at the moment. With Fastway/Aramex you can often get the mobile number of your local driver via their website. Might be worth giving them a call to see how big a pile they are dealing with.
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