Great Sponsor Service

[GregJW]

Id like to post a thank you to Jetblack Espresso for their excellent service recently.

Last weekend I ordered on-line a set of 4 ACF Tulip 160ml cups/saucers (brown). On Monday I received notice that they had been sent (and they arrived Tuesday - excellent).

I then got a call from Deb apologising for the postage and handling cost (which was automatically calculated on-line) being too high and she would deposit the difference back into my credit card. I did think the amount was high at the time I ordered (but thought they might use ultra extra packing or something) however was happy to proceed (and being an out-of-towner I just wanted to get them without having to travel). So, thanks Deb for your honest service.

Then... when I unpacked the box on Tuesday night, one of the cups had been broken on delivery (the box was a little bit battered).    I e-mailed Deb and she sent a new cup out next day, no fuss. (Safely received, thanks Deb). I commented to Deb on the hazards of sending fragile items via Aus Post, but she says they normally get there intact. Frustrating for her in this instance (and not worth her going through the insurance rigmarole).

Anyway, big thanks to Deb - great service  [smiley=thumbsup.gif], and BTW love the cups!!!! I highly recommend anyone looking around for NPs or other - just get some ACFs from Jetblack - theyre beautiful. (Fit well on the top of the Lelit too.)

[Dimal]

Re: Great Sponsor Service

Cups look great too mate... [smiley=thumbsup.gif]

Dont know if Im trying to teach you how to suck eggs, so please ignore if this isnt appropriate. :

Ive found that sitting the cups direct on top of the polished s/s cover(s) soon starts to scratch that wonderful mirror finish and mars what would otherwise be, a pristine and new appearing machine. We had some of those rubber "grip" things that assist with removing tight jar lids, so just cut these to a slightly larger diameter than the cups and sat these on top of the machine, and the cups on these.

Stops all signs of scratching and since the rubber is full of holes, the cups are still warmed up quite satisfactorily. One thing I noticed though, over time, is the tendency for the pattern of the rubber "coasters" to leave a slight impression on the s/s finish. This just rubs off though, with a microfibre cloth and the finish is returned to its original lustrous polish. 8-)

Cheers Greg,
Mal.

[fishinglizard1972]

Re: Great Sponsor Service

I brought some 190 ml cappu cups, same thing got the phone call apologiseing for the over charge, my cups got here in one piece though. I was happy with there service too.

[GregJW]

Re: Great Sponsor Service

Cups look great too mate... [smiley=thumbsup.gif]

Dont know if Im trying to teach you how to suck eggs, so please ignore if this isnt appropriate. :

Ive found that sitting the cups direct on top of the polished s/s cover(s) soon starts to scratch that wonderful mirror finish and mars what would otherwise be, a pristine and new appearing machine. We had some of those rubber "grip" things that assist with removing tight jar lids, so just cut these to a slightly larger diameter than the cups and sat these on top of the machine, and the cups on these.

Thanks Mal.

Your advice is appreciated and not ignored because I hadnt thought of it. I havent been keeping cups on top of the machine (not being a genuine cup warmer system) but these look so great up there that I think theyll stay. And a black rubber "grip" thingy is under them.

Greg

[Dimal]

Re: Great Sponsor Service

And a black rubber "grip" thingy is under them.

;D

[>JetBlack_Espresso]

Re: Great Sponsor Service

Im happy to report that as soon as we discovered the Australia Post charge "hickup"  :-[ we contacted our affected customers and took steps to ensure it wont happen again.

Also, weve added white ACF cups to our range of Coffee Cups and Latte Glasses. (photos will be up tonight ... probably ...   :

charlie