Id like to post a thank you to Jetblack Espresso for their excellent service recently.
Last weekend I ordered on-line a set of 4 ACF Tulip 160ml cups/saucers (brown). On Monday I received notice that they had been sent (and they arrived Tuesday - excellent).
I then got a call from Deb apologising for the postage and handling cost (which was automatically calculated on-line) being too high and she would deposit the difference back into my credit card. I did think the amount was high at the time I ordered (but thought they might use ultra extra packing or something) however was happy to proceed (and being an out-of-towner I just wanted to get them without having to travel). So, thanks Deb for your honest service.
Then... when I unpacked the box on Tuesday night, one of the cups had been broken on delivery (the box was a little bit battered).
I e-mailed Deb and she sent a new cup out next day, no fuss. (Safely received, thanks Deb). I commented to Deb on the hazards of sending fragile items via Aus Post, but she says they normally get there intact. Frustrating for her in this instance (and not worth her going through the insurance rigmarole).
Anyway, big thanks to Deb - great service [smiley=thumbsup.gif], and BTW love the cups!!!! I highly recommend anyone looking around for NPs or other - just get some ACFs from Jetblack - theyre beautiful. (Fit well on the top of the Lelit too.)

Last weekend I ordered on-line a set of 4 ACF Tulip 160ml cups/saucers (brown). On Monday I received notice that they had been sent (and they arrived Tuesday - excellent).
I then got a call from Deb apologising for the postage and handling cost (which was automatically calculated on-line) being too high and she would deposit the difference back into my credit card. I did think the amount was high at the time I ordered (but thought they might use ultra extra packing or something) however was happy to proceed (and being an out-of-towner I just wanted to get them without having to travel). So, thanks Deb for your honest service.
Then... when I unpacked the box on Tuesday night, one of the cups had been broken on delivery (the box was a little bit battered).

Anyway, big thanks to Deb - great service [smiley=thumbsup.gif], and BTW love the cups!!!! I highly recommend anyone looking around for NPs or other - just get some ACFs from Jetblack - theyre beautiful. (Fit well on the top of the Lelit too.)

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