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  • Behmor error message during cooling

    Hi all

    Recently my Behmor has been playing up a little.
    Usually at the beginning of the cooling cycle, the machine stops and a "error" message appears

    Any help with this.

    I've been just turning off, and then press the cooling to continue the cycle, but even sometimes that stops.

    Is it overheating or something.

    Thanks in advance.

  • #2
    It would help if you told us what the error message is.


    Java "Knowledge is power" phile
    Toys! I must have new toys!!!

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    • #3
      Originally posted by Javaphile View Post
      It would help if you told us what the error message is.


      Java "Knowledge is power" phile
      What's wrong with you Java, aren't you psychic....

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      • #4
        Contact Andy with the error details and I'm sure he'll do all he can. He sent me a new circuit board, some great instructions and I installed it myself. Behmor customer service is first class.

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        • #5
          thanks for that

          it's Error 5

          any help with that

          thanks again

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          • #6
            What does the manual say Error 5 is?

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            • #7
              What Err5 is and how to contact Behmor tech support all on the same page: Behmor Tech Support – Behmor


              Java "Link!" phile
              Toys! I must have new toys!!!

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              • #8
                We still might be able to help them out so they don't have to resort to calling tech support, obviously depending on what error 5 is.

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                • #9
                  Err5 — Generally occurs when the component cooling/DC Fan is not working (not to be confused with the bean cooling fan/scroll fan), loose connection or the front Panel is not working correctly.

                  probably a dead fan

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                  • #10
                    Originally posted by lemoo View Post
                    Err5 — Generally occurs when the component cooling/DC Fan is not working (not to be confused with the bean cooling fan/scroll fan), loose connection or the front Panel is not working correctly.

                    probably a dead fan
                    Lemoo,

                    Give a man a fish, feed for a day.
                    Teach a man to fish, feed for a lifetime...........

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                    • #11
                      Originally posted by MrFreddofrog View Post
                      We still might be able to help them out so they don't have to resort to calling tech support, obviously depending on what error 5 is.
                      See the page I linked to immediately above yours. Or read the direct quote from it in the next post.

                      Originally posted by lemoo View Post
                      Err5 — Generally occurs when the component cooling/DC Fan is not working (not to be confused with the bean cooling fan/scroll fan), loose connection or the front Panel is not working correctly.
                      probably a dead fan
                      Actually it's most likely a circuit board problem judging from past users who have seen this error. Rather than us guessing at which part it is best to go to the experts and get their help in diagnosing which part is the problem. Hence why contacting tech support will be the easiest way to diagnose the problem and get the proper replacement part on it's way.


                      Java "Fast and free" phile
                      Toys! I must have new toys!!!

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                      • #12
                        thanks all,
                        I've sent an email to tech support
                        will see what they say.

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                        • #13
                          Originally posted by Javaphile View Post
                          See the page I linked to immediately above yours. Or read the direct quote from it in the next post.
                          ...
                          I don't need to know what the error is, they do. My intent was to get the OP to read the manual first rather than spoon feed them. Teach a man to fish....

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                          • #14
                            Originally posted by Javaphile View Post
                            What Err5 is and how to contact Behmor tech support all on the same page: Behmor Tech Support – Behmor
                            Contacting Behmor Tech Support is always the best first point of call
                            It's always far better than a random post here. They might be able to help quickly (and accurately) and even if they can't by contacting them first they build a "pattern" of problems so if there is a high failure rate on a component they would see a pattern early and be able to warn owners and/or make design changes to suit.

                            Contact Andy with the error details and I'm sure he'll do all he can


                            Yep, great advice. Using the Contact us on the top any bottom of every one of the forums 33,000 threads is always the best method to get me fast.

                            Originally posted by lemoo View Post
                            probably a dead fan
                            Certainly the first thing to check.

                            Per the manual, the 12v fan in the triangle housing above the circuit board should be clean and spin easily. If it's gummed-up with gunk the housing will get hot, the thermistor on the back of that housing will send an ERR5 to the control board.

                            Every ERR5 that I've seen over the years has been due to the fan not spinning which could be caused by the fan or by the circuitry that drives it.

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                            • #15
                              I had err5 straight out of the box, one of the dc fans was dead on arrival.

                              Tech support were great, new fan organised to be sent the same day, after they got me to do a couple quick tests to make sure it wasn't the board.

                              They did give me a work around until the new one arrived so I could still get into the swing of it.

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