Barista Venting

[cuppacoffee]

Re: Barista Venting

Customer A - I dont think this is a good place to have opened a coffee shop.
Me - Thanks for that. What would you like?
Customer A - Ill have 2 lge caps and 2 lge hot chocs. then while Im making them, he says, "Gee it gets busy here doesnt it?"
Me - Smile and say, "Yeah, I wish Id opened a shop somwehere quieter."

Customer B - It would be nice if you had a few groceries for sale
Me - Which ones would you like?
Customer B - Oh, I dont know. Just a few groceries.

Customer C - Can I phone ahead with my order
Me - Yes, but I wont answer the phone. Ill be serving customers.

Customers D, E, F, G and H - When did you open?
Me - At 7am this morning

Customer I - You know, theres a cafe down at Milton and like you, its near a primary school. They have a happy hour from 9am for the Mums and offer coffee and cake for $4, and have a play area for the younger children.
Me - That sounds nice. Whats the name of the place and if Im ever down that way, Ill be sure not to visit between 9 and 10.

[pie_in_ear]

Re: Barista Venting

I knew it was worth reviving this thread.

[Senator]

Re: Barista Venting

LOL at cust A and as for the shop referred to in cust I, surely that could be an incencive NOT to go there between 9 & 10, who can relax with numerous rugrats around (I have 2, love them dearly, but not at a coffee shop )

Sen

[Dimal]

Re: Barista Venting

Customer A - I dont think this is a good place to have opened a coffee shop.
Me - Thanks for that.  What would you like?
Customer A - Ill have 2 lge caps and 2 lge hot chocs. then while Im making them, he says, "Gee it gets busy here doesnt it?"
Me - Smile and say, "Yeah, I wish Id opened a shop somwehere quieter."

Love it Den.... ;D

Amazing what people come out with :

Mal.

[phrostyboi]

Re: Barista Venting

lol at Dennis whole post, that brought a smile to my face after a week of being unwell, cant taste my coffee

[bolb]

Re: Barista Venting

Great post Den.
I just love it when wit and sarcasm are used to perfection.

Customer Bs middlename must be clueless

Can you set up a camera so we can get the looks on their faces when it dawns on them what you have said. Its priceless stuff.

Mal

[cuppacoffee]

Re: Barista Venting


Well, if you enjoyed those, hows this for an up-sell...

Customer J comes in every morning for a lge soy latte.

Today I ask if she would like chocolate sprinkles on top to which she says, "No thanks".

So I ask with a smile, "Well how about a soy mocha?"

Customer laughs and says, "Whats with the chocolate thing?"

I respond, "Oh I dont know. You just look like you want chocolate today".

Customer says, "Hmm. OK, Ill have a chocolate cherry ripple cookie"

And how could I forget my current fave...

Customer K (usually the first customer of the day) - I only have a $50 note. Can I get 2 regular caps?
Me - Sure. You just have enough. Theyre $25 each.

Can you tell I love my job?

[Thundergod]

Re: Barista Venting

Customers D, E, F, G and H - When did you open?
Me - At 7am this morning

Classic!

[Thundergod]

Re: Barista Venting

Can you set up a camera so we can get the looks on their faces when it dawns on them what you have said.  

Yeah put up a sign saying transactions may recorded for quality assurance and training purposes.

[coffee_mogul]

Re: Barista Venting

Two classics.

1. "Do you have Cappucino ?"......    Err Umm, No, but I can make you one.


2. "I really wanted a latte".........   No problem I can make you any coffee you like. "But thats a cappucino machine"

3. "one LARGE skinny (cappucino/latte/chocolate....etc) with extra chocolate.....and Im being good by having skim, so ill also have one sausage roll and one chocolate donut".........some people are just kidding themselves. It is usually the same people that are convince instat chai is "healthy" for them.

My all time annoyance is when you greet a customer with hello how are you today and their response is "cappucino" or "latte".

when we had the coffee vans, we were always confronted by people who "had the idea first" but never did anything about it, or wanted free plans to build a van. They disappeared quickly when I quoted $150/hr consultancy.


we had an especially annoying customer that always wanted food that we had run out of, then complain we didnt have it. Eventually I got so sick of her complaining I made sure there was one of everything left for her every day, and she never ever bought any of it. Then she started complaining about the time of day we came. I offered her free flavoured syrup in her coffee each day, and the complaints stopped. it was worth the effort as she was a real mood killer for her work colleagues.

You have to love serving the general public.

[TC]

Re: Barista Venting

My all time annoyance is when you greet a customer with hello how are you today and their response is "cappucino" or "latte".

Just ask then what theyd like...They will tell you that theyre well thenks ;D

[ozscott]

Re: Barista Venting

Coffee Mogul - that first one - do you have Cappucino - probably derives from when there were very few espresso machines in Australia. There was a craze of Cappucinos and very few people realised that they were an espresso with milk added. People even called the machines Cappucino machines and didnt know that they were espresso machines or coffee machines say. My parents love good coffee but are still heard to say "Do you have Cappucino".

The second quote is a good example of the above...people who think a Cuppucino machine is what is on the counter and all it makes is Cuppucinos - I dare say many people would still not know the front end of an espresso machine if they fell over it and I know that many people (as I once did 20 years ago god help me) think that the milk goes through something and COMES OUT the steam wand (Cappucino Magic here we come).

I reckon a lot of people like espresso based milk coffees or one form or another but dont know the first thing about how its all put together...but whilst to snobs that is pretty amusing, lets face it it doesnt matter to sales...

Cheers - keep pulling shots for the nieve whilst biting ones tongue...

Cheers

[Dennis]

Re: Barista Venting

people who think a Cuppucino machine is what is on the counter and all it makes is Cuppucinos

And the ones that look past the two BNZs on the counter, pointing at Dudley, and ask, "Is that a grinder?" ;D

[pie_in_ear]

Re: Barista Venting

We get this alot. Can you blend the coffee for me? Yeah we can grind it for you. Thanks, can I have it blended for a plunger.

[Lovey]

Re: Barista Venting

My all time annoyance is when you greet a customer with hello how are you today and their response is "cappucino" or "latte

Come on, you have to make allowances for the folk that havent woken up yet. Once theyve had their first sip of personality, they should be OK to carry on a normal conversation ;D.