Barista Venting

[Javaphile]

Javaphile looks around for a venting barista and fails to see one...


Java "Let's keep it on topic folks." phile

[mwcalder05]

And to kick-start more vents, I give you the customer who claims they ordered a mug when I bring their beverage over when plainly ordered a latte at the till. At my place you pay at the end so, yes we do remake it but it is highly annoying..

[chokkidog]

And from the Roast Magazine..........!!

Daily Coffee News by Roast Magazine – How to Make Your Patrons Smile More: Charge them Extra for Rudeness

[Journeyman]

What a great idea - and he didn't even have to implement the pricing to get a positive result!

[Jonathon]

Perhaps a price for customers who order while on the phone?

[Journeyman]

Perhaps a price for customers who order while on the phone?

There is NO price equivalent for such toxic rudeness - a trapdoor into the sewers might be a useful device?

[TC]

Perhaps a price for customers who order while on the phone?

The most irritating of all. The price when I was at the machine was promotion to the back of the queue. Just ignore them and if they ask why, it's because you can't hear people who consider this behaviour to be appropriate.

[jbrewster]

Perhaps a price for customers who order while on the phone?

That'd be a price on their heads... Right?

[Barry O'Speedwagon]

You can imagine how annoying it was in the old days, when they had to drag the Telecom payphone across the cafe to make a call while ordering. Apparently that's why the mobile phone was invented (well, that's what my brother Harry reckons).

[MrJack]

Just think what it will be like when we all have Google glasses and people are watching movies/sports or playing 1st person RPGs while ordering (apparently people with Google glasses are known as 'Glassholes'!


If you are charging for rudeness, do I get a discount for baristatude?

[TOK]

Ultimately the sweetest form of revenge is to simply....take their money. There doesnt need to have been any impost added..... just take the money. And of course what is considered "rude" by one man will be considered quite normal to another, who decides?

Recently there was some taxi industry unrest in our area and they descended on our place for coffees for a couple of days and added to our business. That was very welcome. Unfortunately with the good there has to be some bad (that's karma), and you have to wonder at the bona fides of people that come in and tell you words to the effect that "you better make it better than the crap you served me the last time", but they are still handing you the money and just big noting themselves in front of their colleagues. If they were bona fide, they would have complained at the time instead of leaving it til some time in the future, and asked for their money back or a new coffee on the spot...which they did not.

And so you take their money and keep smiling at them.

There is no excuse for baristatude, there is no place for it in "hospitality". How do you balance *bad attitude* and *hospitality* or even have them in the same sentence ???

[Journeyman]

Wouldn't good hospitality almost demand that the barista say, sweetly, "Perhaps you could tell me specifically what was wrong with your last coffee so I don't make it the same way? If you don't let us know the coffee wasn't to your taste, we cannot do it better."

Then his colleagues will realise all by themselves he's being a dickhead,

[Jonathon]

Wouldn't good hospitality almost demand that the barista say, sweetly, "Perhaps you could tell me specifically what was wrong with your last coffee so I don't make it the same way? If you don't let us know the coffee wasn't to your taste, we cannot do it better."

Absolutely. Unless you want to get physical, responding very politely to someone who is rude is far more powerful than being rude in return or getting into a shouting match.

It throws them completely off balance, it can be hilarious to see a rude person's bubble burst when they realise they're rudeness isn't reciprocated.

[mwcalder05]

Ok, this is starting to kill me..being spoilt at work by using an FB80 and 4 Roburs all day and going home to a measly 6910 and MM.

[Dragunov21]

Absolutely. Unless you want to get physical, responding very politely to someone who is rude is far more powerful than being rude in return or getting into a shouting match.

It throws them completely off balance, it can be hilarious to see a rude person's bubble burst when they realise they're rudeness isn't reciprocated.

Gotcha. Moral of the story is, punch them in the bubble until it bursts.