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  • Admin assistance please :-) My coffee is no good

    Originally posted by 211106140E020D630 link=1255934657/43#43 date=1263112167
    Originally posted by 6A454C4E59664A454A4C4E464E455F2B0 link=1255934657/41#41 date=1263081540
    Originally posted by 0438253E343522373F34500 link=1255934657/40#40 date=1263080208
    Originally posted by 4C7C6B79636F600E0 link=1255934657/39#39 date=1263078721
    Would it be worthwhile posting a 6910 FAQ?  
    And how many newbs do you think will search and find it?
    Roflmao in the car....

    None read the stickies or search
    You could be right, and on the small chance that they did it would seriously cut into your cannon blasts post count ;D
    If only... Care to step up and offer some support?    We can take turns  

    I hate forums where people ask and often get no response.. How many times do you see or search and find the same question... Yet never a response ???  Or the same question asked a dozen times...

    Edumication... Life is not all roses.... And some people need to be given a push with feeding themselves  ;D  

    The worse questions are one  like:
    • My coffee is bad, Please help....
    • My machine is making a noise, is this normal?
    • I want a TOP coffee machine for under $800.



    No background, no information, no data, no nothing... Yet when you start asking questions, is as if you are already informed and are holding back the answer... And some even get a bit testy as if youre attacking them...

    I will blatantly paraphrase from another Admin from another forum... I am a contributing member but not an admin.. I am a gaming Admin on a USA server... But that has much tighter rules...

    Quote:

    1. : Some users only want to download and think they know everything, so they dont read the full thread.

    Later they have problems or questions and just post them even, if everything was answered already in the thread.

    Not to mention that only a few users try the search function or Google before posting a question or request.

    Im not blaming anyone here, I just tell you what is fact.

    It just sometimes frustrating to get the same questions again and again and if we ask to use the search we are treated like it is an offence to point to the obvious

    2. : to update the first post of any thread here you have to be an admin.

    Etc etc etc...


    On some of the US forums I am a member of, you are forced to read / ack a number of stickies....  Search and posting rules are links on every topic page...

    FAQ were developed for a number of games etc as the same question and answer would pop up time and time again....  They were also in the stickies...  Links in the Admin sig and still the same behaviour...  

    Tick and flick is the attitude of many... I want and expect an answer NOW....

    The TOG clan, based here in Australia have a very heavy forum and while they have a number of admins...  Many of the posting rules are done by the system..  Interesting, ya make too many errors and you get a Auto notification and if no action... Ya account gets locked...  Heavy and some time brutal.... But it works...

    So is there a quick fix... NO

    Can links and FAQs etc be developed... Yea... But who has the time to develop and or manage and maintain...   Furthermore most will not use any way and thus frustration for those involved..

    What I should do is a simple list of important points on;  Roasting / What equipment to buy / General Problems and then include supported links to other How tos and guides...  Then when they post... A warm welcome and a copy and paste...

    Now this could be even automated as part of signup / registration and delevered to ya PM for further reference etc...  The issue is that information changes and management of said info.

    End of rant... Need some sleep.. Too many forums...

  • #2
    Re: Admin assistance please :-) My coffee is no good

    Originally posted by 56797072655A76797670727A727963170 link=1263132903/0#0 date=1263132903
    The issue is that information changes and management of said info.
    Agreed.

    Im an Admin of a game forum and our FAQ is out of date (again).

    New addition have not been added for quite some time.

    Comment


    • #3
      Re: Admin assistance please :-) My coffee is no good

      This is not a fire starter, just discussion, but would you agree, a LOT of the basics dont change too much.......ya could write one speaking in generalities.....

      Comment


      • #4
        Re: Admin assistance please :-) My coffee is no good

        Originally posted by 7A555C5E49765A555A5C5E565E554F3B0 link=1263132903/0#0 date=1263132903

        What I should do is a simple list of important points on;  Roasting / What equipment to buy / General Problems and then include supported links to other How tos and guides...  Then when they post... A warm welcome and a copy and paste...

        Now this could be even automated as part of signup / registration and delevered to ya PM for further reference etc...  The issue is that information changes and management of said info.

        End of rant... Need some sleep.. Too many forums...
        That sounds like quite a good idea, as WSully has pointed out there are some basics that wont really change (devils in the detail of course).

        Most new members tend to ask the "what should I buy" question
        Then come the "my espresso is bitter/sour/cold/hot etc" type questions

        Maybe an

        Espresso machine FAQ
        Grinder FAQ
        Roasting FAQ

        Comment


        • #5
          Re: Admin assistance please :-) My coffee is no good

          "What should I buy?" doesnt have an answer.
          Its simple a Frequently Asked Question.

          When asked all it does is lead to more questions (which can be answered).
          The answers to those questions can help the questioner make up their mind.

          Comment


          • #6
            Re: Admin assistance please :-) My coffee is no good

            having a series of FAQ documents though is only one step away from guides, articles and the like. Then I think youre moving more towards something like HB or CG, which isnt a bad thing but is that what CS is supposed to be?

            Sure, lots of questions are repeated. One of the many awesome things about coffeesnobs is that people with all sorts of different levels of exposure and experience come together to answer each others questions, interact, discuss, disagree, agree, poke fun at, share ideas, talk about cafes and converse about out lives in general.

            Why boil even one part of that down to an FAQ and curtly direct any new member to read it before they are so silly as to bore the existing membership with another question?

            I love CS for many reasons, the sense of community chief amongst them. I think that answering a new members questions politely and succinctly can only add to that and like TG said

            Originally posted by 4D716C777D7C6B7E767D190 link=1263132903/4#4 date=1263170216
            The answers to those questions can help the questioner make up their mind.

            Comment


            • #7
              Re: Admin assistance please :-) My coffee is no good

              Originally posted by 4B4D5A514B4C54563F0 link=1263132903/3#3 date=1263168790
              Maybe an

              Espresso machine FAQ
              Grinder FAQ
              Roasting FAQ
              Been there ...done that. http://coffeesnobs.com.au/YaBB.pl?num=1224157582/0#0.
              I was hoping to have this added to the welcoming email Andy autosends to newcomers but, in hindsight, if the newbie might be overwhelmed by it - if they bothered to read it.

              The fact of newcomers to a forum asking the same old questions is up there on the inevitability scale with death and taxes.

              We may as well accept it, make them feel welcome and help them. I think its more important that new people feel comfortable posting questions rather than potentially running the gauntlet of exasperated CSers facing yet another question on what should I buy?

              Anyway, enough from the preachers pulpit.

              Comment


              • #8
                Re: Admin assistance please :-) My coffee is no good

                Originally posted by 676D786F6F607472010 link=1263132903/6#6 date=1263174447
                the newbie might be overwhelmed by it - if they bothered to read it.
                http://coffeesnobs.com.au/YaBB.pl?num=1224157582/34#34

                I looked last night and could not find it    Now saved as another favourite along with

                http://coffeesnobs.com.au/YaBB.pl?num=1257241858

                I guess one of the issues is that when 20 people all post "my EM0480 is too course"or words to that effect...  Then after a while; some of us dont bother repeating what has been said 19 times before...  Thus a new user get no reply and may not bother coming back... Or they catch me in a bad day and get their answer and then dont come back  :-?

                We as a community can not help every one...  And other than the more commercial Auto that are managed by sponsors... We also tend to dismiss them and they flock to all sorts of other   forums and or just give up on coffee.

                Maybe a NEW topic for Auto Owners...  Assistance in teh first instance;  should by the nature of coffee, have them come over to the dark side of semi and manual systems soon enough..  And besides; they still need good beans = BeanBay..

                Maybe a special blend for Auto users ???  Even more opportunities to assist and edumicate.....

                Comment


                • #9
                  Re: Admin assistance please :-) My coffee is no good

                  Originally posted by 4E61686A7D426E616E686A626A617B0F0 link=1263132903/7#7 date=1263176797
                  http://coffeesnobs.com.au/YaBB.pl?num=1224157582/34#34

                  I looked last night and could not find itNow saved as another favourite along with
                  The OP is a sticky on this Board: http://coffeesnobs.com.au/YaBB.pl?board=Discussions

                  Re SuperAutos: we have the choice of remaining steadfast CoffeeSnobs and refuse to enter into any discussions about superautos, or we embrace it and start a new CS Board as suggested. I tend to lean towards the former as we are a group of people who care about coffee preparation rather than just place a cup under the spout and push a button.

                  Comment


                  • #10
                    Re: Admin assistance please :-) My coffee is no good

                    How about we have a "Superauto" forum heading and if you click the link it reformats your hard drive?

                    Thatll show em we mean business >

                    Comment


                    • #11
                      Re: Admin assistance please :-) My coffee is no good

                      Originally posted by 6E687F746E6971731A0 link=1263132903/9#9 date=1263180358
                      How about we have a "Superauto" forum heading and if you click the link it reformats your hard drive?
                      You heard it here first, folks: Trentski is proposing the CoffeeSnobs virus. [smiley=evil.gif]

                      Comment


                      • #12
                        Re: Admin assistance please :-) My coffee is no good

                        Originally posted by 5C564354545B4F493A0 link=1263132903/8#8 date=1263179648
                        The OP is a sticky on this Board: http://coffeesnobs.com.au/YaBB.pl?board=Discussions
                        Show me... Cause I can not find it as a Sticky, where your link re directed me...  :-?

                        Originally posted by 5C564354545B4F493A0 link=1263132903/8#8 date=1263179648
                        Re SuperAutos: we have the choice of remaining steadfast CoffeeSnobs and refuse to enter into any discussions about superautos, or we embrace it and start a new CS Board as suggested. I tend to lean towards the former as we are a group of people who care about coffee preparation rather than just place a cup under the spout and push a button.
                        I was hinting that support as to All things coffee be provided... Are we not COFFEEsnobs and part of teh community is about education as to Coffee and Beans etc...

                        A: Different roasters supported
                        B: home grown beans
                        C: Levers / semi Auto / Manual / Drip / Pour over / filter etc etc


                        Thus why turn away a potential cffeesnob; just because that got sold a SuperAuto... Have a separate topic and over time they will come across as they learn about coffee..  

                        They still need to understand Fresh Beans / Grind Size / Tamp  (all be it that some of these settings are adjusted by a program - rather than through physical contact?

                        Are we not open minded ?  

                        If we are to discriminate agents Super Autos.... Where does that leave some Sponsors ???  And some users ?

                        Opps... I think my OP as to; how to manage support, is getting OT..

                        We need a RED Zone for rants...

                        Comment


                        • #13
                          Re: Admin assistance please :-) My coffee is no good

                          Originally posted by 7E51585A4D725E515E585A525A514B3F0 link=1263132903/11#11 date=1263181584
                          Show me... Cause I can not find it as a Sticky, where your link re directed me...
                          1. Access the CS Discussions area > General Coffee Related

                          2. In the Stickies section (Important Topics), it is third from the bottom

                          ....right here: http://coffeesnobs.com.au/YaBB.pl?num=1248646363

                          Originally posted by 7E51585A4D725E515E585A525A514B3F0 link=1263132903/11#11 date=1263181584
                          I was hinting that support as to All things coffee be provided... Are we not COFFEEsnobs
                          Following that logic, we may as well make room for the Instant Coffee or Stale Supermarket coffee topics. Are we not CoffeeSNOBS? :P

                          Comment


                          • #14
                            Re: Admin assistance please :-) My coffee is no good

                            Originally posted by 454F5A4D4D425650230 link=1263132903/12#12 date=1263182436
                            Originally posted by 7E51585A4D725E515E585A525A514B3F0 link=1263132903/11#11 date=1263181584
                            Show me... Cause I can not find it as a Sticky, where your link re directed me...
                            1. Access the CS Discussions area > General Coffee Related

                            2. In the Stickies section (Important Topics), it is third from the bottom

                            ....right here: http://coffeesnobs.com.au/YaBB.pl?num=1248646363

                            Originally posted by 7E51585A4D725E515E585A525A514B3F0 link=1263132903/11#11 date=1263181584
                            I was hinting that support as to All things coffee be provided... Are we not COFFEEsnobs
                            Following that logic, we may as well make room for the Instant Coffee or Stale Supermarket coffee topics. Are we not CoffeeSNOBS?  :P  
                            A miss understanding.. I was referencing this one...  http://coffeesnobs.com.au/YaBB.pl?num=1224157582/34#34

                            We all ready do... As to highlighted above... "we may as well make room for Instant Coffee or Stale Supermarket coffee"

                            In general it is about about  Equipment  and Raw product...

                            A: Supermarket beans are mentioned in just about every post as to Stale Vs Fresh  
                            B: Instant is bagged all the time... Equipment = Hot water (Still a requirement 92c) , Cups... Even stickies on cups

                            Besides.. Andy does not sell Instant or the standard Supermarket (stale beans) and neither do teh SPONSORS... So other than some bagging... There is nothing in it.  I still say that users of super Autos have a place...  Other wise a loss of potential for Fresh beans and conversion > upgraditus to a Semi / manual system.  Why cut ya nose off to spite ya face ???

                            Thus, I guess we agree to disagree on that one.....  

                            Comment


                            • #15
                              Re: Admin assistance please :-) My coffee is no good

                              Originally posted by 705F5654437C505F5056545C545F45310 link=1263132903/13#13 date=1263183123
                              A miss understanding.. I was referencing this one...http://coffeesnobs.com.au/YaBB.pl?num=1224157582/34#34
                              Which follows from this one:
                              Originally posted by 575D485F5F504442310 link=1263132903/6#6 date=1263174447
                              Been there ...done that. http://coffeesnobs.com.au/YaBB.pl?num=1224157582/0#0.
                              As to the rest - Ill leave it to Andy and the Mods to determine whether we want a SuperAuto topic. Ive already said my piece.

                              Comment

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