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  • Problem laptop pc.

    This could be a painful and long journey for me as i have borrowed a laptop for coretto duties. This one belongs to my nephew and he has had problems with it.

    Problem with it is that when i try to download the roasting software a message comes up saying it has encountered a problem and it has to close, then the whole window shuts down.
    The problem is not just that, but most pages i try to download, the same message appears, and i have to close it again. :-[
    The only engine i can open is msn explorer and i cant open Mozilla.

    Is there someone who is pc savvy who can give me a step by step to curing this so that i dont have to spend a pretty penny for a pc tech to fix it.

    Thanks, Gary

  • #2
    Re: Problem laptop pc.

    Sounds like a corruption and .net etc...

    If Mozilla will not run, then your internet settings corrupt and or a Virus / malware on the machine... First guess OR some one has tried to clean an infection and not done a full job of it.

    You could down load ALL the files you need from another PC and then copy the files across Via USB or even burning to a PC.

    Comment


    • #3
      Re: Problem laptop pc.

      I suspect a virus but it may be a corrupt Windows file

      As it isnt your computer, Id say take AMs suggestion - download the RoastMonitor s/w onto a USB memory stick and then copy it onto the lappy. Turn on the Write protect on the USB stick so it doesnt get infected or burn the s/w onto a CD instead and copy onto the lappy from the CD (safer)

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      • #4
        Re: Problem laptop pc.

        You can also download the portableapps.com suite of apps onto a USB stick from a known good PC, then use mozilla or google chrome portable from the USB on the laptop.

        Best way to prevent/fix most windoze issues is to run Linux..., but if youre not tech savvy and the laptop isnt yours, then youre probably stuck with what you were given. At least the portableapps setup would let you get browsing with a known uninfected software environment.

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        • #5
          Re: Problem laptop pc.

          Never thought about transfering by USB stick. Have done that a few minutes ago and is now ready to log once ive finished with my 500gms of Bolivia Green Mountain Estate.  
          Have done a dry run test using hot water. So far so good.

          As far as it goes, have run the anti virus scans and anti spyware, but nothing turned up. Have run disk check but still have the same problem with corrupted data preventing internet browsing, so somewhere the internet settings is kaput. Will keep this thread informed so that my findings can help others. To be continued...

          All i care at this stage is my desktop is running fine and the coffeesnobs data logging software is working on the laptop.

          Thanks so far fellas/gals  8-)

          Comment


          • #6
            Re: Problem laptop pc.

            couple qs

            what version of windows? win 7, vista, xp?

            sounds like either registry hive or hosts file is compromised.

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            • #7
              Re: Problem laptop pc.

              Windows XP home version. Not the Pro version

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              • #8
                Re: Problem laptop pc.

                ok, look in c:/\/winnt/\/system32/\/etc/\/

                find a file called hosts, open it with notepad and post the results

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                • #9
                  Re: Problem laptop pc.

                  What is etc? I presume the winnt is Windows?? Anyway, opened system 32 and the closest thing i could find is "hostname" and i couldnt open it.

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                  • #10
                    Re: Problem laptop pc.

                    looks like you have "show hidden files" turned off

                    double click my computer, go to tool, options.

                    View files tab, scroll down and uncheck "hide system files" accept the security warning and there you go

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                    • #11
                      Re: Problem laptop pc.

                      Have unchecked that now. Have tried internet but still getting the same "Internet Explorer has encountered a problem and has to close down. We apologize for the inconvenience etc etc"

                      Or am i supposed to show you the c:/\/winnt/\/system32/\/etc/\/

                      find a file called hosts, open it with notepad and post the results procedure?

                      I knew this would be a painful and slow process. :-[ Oh well, at least the roast monitor is up and running.

                      Keep the suggestions coming. I still want to exorcise the evil out of the thing. Be gone evil spirits. >

                      Gary

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                      • #12
                        Re: Problem laptop pc.

                        yeah, please post the contents of the hosts file

                        failing that, do any internet sites open?

                        are you able to pull updates for your antivirus software?

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                        • #13
                          Re: Problem laptop pc.

                          CP and then Internet Options and then set all to default

                          Also go to Add / remove programs and scroll down to the "Set Program Access and Defaults".

                          AM

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                          • #14
                            Re: Problem laptop pc.

                            Originally posted by 636B626C7B7B7C600E0 link=1291620095/11#11 date=1291694929
                            yeah, please post the contents of the hosts file

                            failing that, do any internet sites open?

                            are you able to pull updates for your antivirus software?
                            Still same, found the same "Hostname" but no "Hosts" as you suggested and tried opening it up, got a black small retangular screen come up for a millisecond and closed.
                            Internet access still same at this stage. Cant open Mozilla. Then still same notification on Internet Explorer.

                            AM, Have set all to defaults on Control Panel.
                            In Add or Remove Programs, the pc is currently set to "Custom" configuration/ default web browser with enable access to Internet Explorer and same for Mozilla Firefox.

                            I forgot to mention i always get a warning box about "AVG Security Toolbar was unable to connect with AVG 8.0. Please check that the program is installed and running etc etc." I have tried to download AVG security but its still the same story..."Internet Explorer has encountered a problem and needs to close down etc"
                            I have ticked off the "Do not show this message anymore" box and pressed ok but i keep getting the same warning everytime i try to open IE.

                            (off to get a coffee for headache) Gary  

                            Comment


                            • #15
                              Re: Problem laptop pc.

                              if avg wont pull updates, your infected.

                              download a rescue CD from here:

                              http://dlpro.antivir.com/package/rescue_system/common/en/rescue_system-common-en.iso

                              Burn this onto a CD. reboot the PC, press f10 or f12 (depending on make of pc) and then select boot from CD. Make sure the pc is connected to your network via the network cable (i.e. not wireless), once booted onto the cd change to english mode. select update virus definition, then run the tool across your machine

                              let me know you get on

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