I have just come back from Hawaii and this topic seems to be the perfect place to off load my thoughts of customer service from retail and a little of the hospitality industry over there. I know both the USA and Australia run in different ways with employees rights entitlements but in the restaurants it's expected to tip over in the USA. Having been to the USA on many occasions I have never had a problem paying for what I ate also giving a tip. Every time I have eaten somewhere in the USA I have been given a service which far exceeds any restaurant I have eaten at here in Australia. I feel this is a game thing to say as not everyone will agree.
As for customer service I was in need of a GPS so of all places I went to Walmart. Not expecting much as from what I hear of Walmart over here From people i was concerned. To put a long story short I have a GPS and a person who i will keep in contact with as a mate. The Customer service I received from the guy there also far exceeded any experience I have had somewhere here at say Kmart. To add to this, he doesn't get tips for what service he gives just a wage unlike the waiters I experienced. I don't like to say that kind of service isn't possible here in Australia but I feel we have along way to come before we get there that level of customer serivce.
Also not to say that there are places in Australia who I'm sure offer great customer service, like any sponsor I have had dealings with on here.
Chris
As for customer service I was in need of a GPS so of all places I went to Walmart. Not expecting much as from what I hear of Walmart over here From people i was concerned. To put a long story short I have a GPS and a person who i will keep in contact with as a mate. The Customer service I received from the guy there also far exceeded any experience I have had somewhere here at say Kmart. To add to this, he doesn't get tips for what service he gives just a wage unlike the waiters I experienced. I don't like to say that kind of service isn't possible here in Australia but I feel we have along way to come before we get there that level of customer serivce.
Also not to say that there are places in Australia who I'm sure offer great customer service, like any sponsor I have had dealings with on here.
Chris

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