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  • We hate PooPal

    From our WTF files:

    Yesterday we received a cease and desist notice from PooPal. Why? Because we had listed a Cuban Single origin coffee for sale in our online shop. This was Andy's Cuban Turquino from November BeanBay. A customer purchased some and had his payment reversed by big brother. We renamed it T u r q u i n o and relisted it. The customer repurchased it.

    Today they closed us down and at this stage are refusing access to the $250 sitting in our PayPal account as well. Thieves.

    Since when did Australia have an embargo with Cuba? Last time I looked, I could have purchased a cigar if I wanted one.

  • #2
    We hate PooPal

    They did that to me last year when I ran an online auction site. They are bullies. But they are the easiest to set up and for users to use. Like the cheap china cars. Good when it works useless when there is a hint of problems...

    Better off with another local bank merchant.

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    • #3
      Wow. What was the reason? Is Turquino a trademark or something?

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      • #4
        Poopal enforces US foreign policy. Doesn't matter where you live or even if you aren't on the US version of the site, if you infringe the country list maintained by the US Dept (of State I think) they will do this. You're lucky you got a warning - thers have simply had their account frozen and had to enquire to find out why they can't trade.

        Look up bitcoin and see if that appeals. There have been other online transaction sites but I don't know their status now.

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        • #5
          Originally posted by Hamburglar View Post
          Wow. What was the reason? Is Turquino a trademark or something?
          The US has a trade embargo against Cuba United States embargo against Cuba - Wikipedia, the free encyclopedia you cant legally buy anything originating from Cuba in the US,of course if you visit Florida you wont find it very difficult to buy Cuban cigars.
          Paypal is a US company and by law cannot facilitate transactions involving products of Cuban origin.
          Poor old Chris just got caught up in the politics of the situation.

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          • #6
            Who'd a thunk it!
            I'm gobsmacked.
            What hypocrisy given the ready availability of Cuban cigars and rum in the US.

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            • #7
              As you're trading in Australia, surely only Australian law applies? Have you phoned them? If they are operating in Australia they shouldn't be enforcing US trading laws. Why not take them to task through Vcat or whoever the local authority is. If they don't want to comply with local laws them maybe they have to stop operating here?

              Having said that they have twice saved my butt on purchases through EvilBay. Once was securing a $200 partial refund on a used coffee machine/grinder package which had misleading and false information in the ad. The seller didn't want to know until PayPal intervened. Can't fault their performance as a buyer, personally.

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              • #8
                They're not so nice to vendors. Often the vendor gets the transaction reversed on him AND the buyer keeps the goods. From the increasing reports of this I think it is becoming a standard scam by some buyers - set up an account with ebay/poopal, buy what they want then complain - rarely are they asked to return the goods or even prove their case, poopal just finds it simpler to penalise the vendor and often the vendor can't even offer their side of things and get a response.

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                • #9
                  We hate PooPal

                  I'm sure it sucks, but it's the law.

                  PayPal are a company with a presence in the US so they have to abide by US law. That law prohibits them dealing with Cuba.

                  Now it's entirely possible that someone at PayPal was a little over zealous in interpreting that law, but there's no question of them acting outside their jurisdiction, laws often have global applicability.

                  Indeed there are several Australian laws which have global jurisdiction and any Australian company operating in overseas markets has to apply those Australian laws to their overseas subsidiaries, so what the US is doing is nothing that we don't do here.

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                  • #10
                    PayPal will find any excuse they can to freeze funds. Unfortunately e-commerce in Australia is so behind the US that PayPal often end up being the best of a bad bunch.

                    Here's a coffee guy in the UK who just had the same thing happen.

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                    • #11
                      I think it's likely that it was a screw up. I can't believe that Andy wouldn't have sold some via PayPal as well?

                      FWIW, I don't have to search too hard to find a site which will cell me Cuban cigars and let me use PayPal to settle my account.

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                      • #12
                        Originally posted by CafeLotta View Post
                        As you're trading in Australia, surely only Australian law applies? Have you phoned them? If they are operating in Australia they shouldn't be enforcing US trading laws. Why not take them to task through Vcat or whoever the local authority is. If they don't want to comply with local laws them maybe they have to stop operating here?
                        They have their policies and it's up to the users who accept their terms and conditions to abide by them.

                        It's possible that US law requires them not to facilitate trade with embargoed countries, irrespective of whether either of the buying/selling parties are located within the US.

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                        • #13
                          Yes- have phoned.

                          They have promised an answer within 24hr....tick tock et al....

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                          • #14
                            I avoid paypal like the plauge, and in the majority of cases refuse to buy things from vendors that only offer paypal or use paypal as their credit card processor with no other options.
                            Stories like this only reinforce why I continue my personal boycott.

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                            • #15
                              Originally posted by taco View Post
                              I avoid paypal like the plauge, and in the majority of cases refuse to buy things from vendors that only offer paypal or use paypal as their credit card processor with no other options.
                              Stories like this only reinforce why I continue my personal boycott.
                              Personally I find PayPal a useful tool, have never had a problem with them in 10 years of regular use.

                              I realise this doesn't help Talk Coffee's situation, hope it's resolved positively for him.

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