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Startrack and Australia Post a warning to Bean Bay Buyers.

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  • Yelta
    replied
    Recently ordered an item from Amazon US, 48 hrs from time of order to arrival in Melbourne where it languished for 5 days, guess it needed a rest, it's a long trip.

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  • CafeLotta
    replied
    Quite astounding how far behind the times Australia Post is compared to other countries. Can't remember the courier but a recent purchase from the US of A showed the parcel location on a world map and when you clicked on the flag even the depot/postal centre name, address, date, time etc. It even showed every stop on the map from the time it left the warehouse to delivery including in-transit info. Now that's service.

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  • GregWormald
    replied
    I haven't been 'carded' for my most recent purchase. But I have been told that Australia Post in one of the only countries that *cannot* track registered parcels. So after it left Japan, it arrived in a black hole.

    Greg

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  • CafeLotta
    replied
    Originally posted by hamm View Post
    You're missing the part where you don't actually need a van or anything to deliver cards, so a guy on a motorbike can get around the city popping cards in letter boxes and make us go pick the parcels up.
    Could be that on heavy load days the junior at Auspost fills in the cards and they get slipped in with normal mail deliveries. Come to think of it, most of the parcels a card was left for were the ones that needed to be signed for........hmmm

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  • hamm
    replied
    You're missing the part where you don't actually need a van or anything to deliver cards, so a guy on a motorbike can get around the city popping cards in letter boxes and make us go pick the parcels up.

    Ill ask around the office today to see if the response is still around

    Leave a comment:


  • Journeyman
    replied
    LOL so let's get this straight - Parcel Delivery don't want to deliver parcels? Perhaps if they didn't spend so much time pre-preparing cards in the office they could be on the road early enough to HAVE time to deliver the parcels. Time to start an action plan of everybody ring the PO complaints with date and times. And maybe a few snide comments like 'UPS delivery always comes to my door' (or whoever you have had parcels from) AusPost has to make their own money these days so wholesale threat of losing customers might assist a better attitude.

    Oh, and also complain to the Senders - it will help them decide who they get to do their deliveries.

    Leave a comment:


  • hamm
    replied
    They do this in Perth all the time and our work pulled them up over it, the response was more about if its too big to fit in a letterbox then they'll do it.

    it sort of more implied that it helps them get through peak loads by making the customers do the work.

    When they drop the card in your letterbox most of the time they never had the parcel with them at all.

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  • Davidmurphy
    replied
    Bummer! but your not alone on this one. You can complain to Australia post directly and complain.If their is enough complaints about the same individual something has to be done.

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  • csutak40
    replied
    Originally posted by Journeyman View Post

    I doubt a busy schedule could be a reason for not attempting delivery - in the time it took to fill in the card he could have been at the door. Sounds like a slack operator to me. And pressure to deliver wouldn't explain the running/light tap thing either - he still had to come to the door and then when he got back to the truck, fill out a card and come back to the letter box - how much longer would that take compared to giving a good thump on the door and waiting 15 seconds to see if there was movement at the station?
    The ones that don't want to deliver seem to have the cards ready ahead of time, I once watched one pull the car up jump out and toss a card in a neighbour's mail box. I have been carded lots of times when there was definitely no attempt to even ring the door bell. In this house, I may not hear the door bell, depending on where in the house I am and what I'm doing, but where I lived previously, it was impossible not to hear it. Still found cards lots of times when I went down to check my mail. As you say it has nothing to do with the post office - they used to encourage me too to ring up and complain (not that it did any good) I think the drivers are often on some sort of (often unreasonable) quota

    Leave a comment:


  • Thundergod
    replied
    I have the phone number of my local post office.
    I think it's privately run and so you can find their number in the White Pages.
    I tried looking up a random nearby post office and it comes up with the 13 number.
    You could try asking your local PO for their phone number in case of any future problems.

    Leave a comment:


  • Journeyman
    replied
    I'm in Bendigo (not a small town) and while I don't recall Startrack being used for anything, the other couriers are great for delivery - one changed his route when the missus was getting Lite'n'Easy delivered so it would all still be ice cold when we got it. The PO staff are very friendly and will do anything they can to help, not just me but any customers.

    I doubt a busy schedule could be a reason for not attempting delivery - in the time it took to fill in the card he could have been at the door. Sounds like a slack operator to me. And pressure to deliver wouldn't explain the running/light tap thing either - he still had to come to the door and then when he got back to the truck, fill out a card and come back to the letter box - how much longer would that take compared to giving a good thump on the door and waiting 15 seconds to see if there was movement at the station?

    Leave a comment:


  • CafeLotta
    replied
    With the massive increase in online sales, I'd imagine that both Auspost and Courier companies must work on the old percentage basis. Time is money and the least amount of time spent delivering the largest quantity of parcels will always win out. The ones that slip through the cracks are probably deemed acceptable.

    I've also been at home when a delivery was expected only to later find a card in the letterbox. Also watched a courier come running up the drive one day and give the lightest rap on the screen door before turning without stopping and running back, parcel under his arm. I bolted to the door and shouted out to him to get him to come back. I guess they must be under enormous pressure to meet delivery quotas and cut corners where they can.

    Insurance on parcels is a whole other issue. Anyone ever been successful claiming parcel damage from Australia post?

    Leave a comment:


  • javaNOTcode
    replied
    Glad to see you got your delivery finally FGOB!

    Our local StarTrack drivers know our business location very well, but when I tried to use it Andy suggested I chose another delivery method as our work does not have a street number. It is an estate. Andy kindly refunded my transaction and I chose to use my PO Box instead. Delivery was prompt. Arrived the day after roasting! Thankfully staff at my PO know me quite well, so very few issues with them.

    Good luck with your future deliveries and may all your beans be a delight to your taste buds!

    Leave a comment:


  • Dragunov21
    replied
    It's really down to the contractor delivering (who may range from a top bloke to the biggest cretin on the planet).

    The company can't do anything about it if they don't know about it so I'd suggest calling Startrack and asking to lodge a complaint with regard to no attempt at delivery. With any luck they can sort it out if there's a pattern of complaints against the same operator; they're paying him after all.

    Leave a comment:


  • Mariner
    replied
    Hi Peter,
    Glad to see someone who will put their name to a post of this nature. Glad you got your greens and hope the caffeine will do the trick

    Good to see a tale of woe that sort of ends well.
    Regards, Frank.

    Leave a comment:

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