Last week I put in an order in the Bean Bay and chose Startrack for delivery.
Two days later I find a postcard in the letterbox saying I have to collect the parcel from the local post office. This is despite someone being at home all day. There was NO knock at the door or ring on the doorbell.
Because I was out of town my son went to the post office and queued to collect it. When he eventually got to the counter and showed his driver's license proving he lived at the delivery address and had the same name as me he was told none too politely that I would have to collect in person because that was a new Startrack policy and that the post office would only hold the parcel for five days.
I spent half an hour trying to get through to the post office only to be told that it " was not policy" to put callers through to individual post shops and that I would have to deal with their customer service division. The customer service division then told me after a considerable wait that I might be able to write a letter authorising my son to pick up the parcel. That was a non starter because he was now back at work and the post office only opens 9-5.
I will be back in town next week and I will have to make time to go to the post office who will have probably sent the parcel back to sender because it will be past the five day limit.
Startrack and Australia post are the SAME shoddy bureaucracy bound mob and providing a service to their customers seems to be a huge inconvenience. I am not sure if I will ever see my coffee but I am certain they will never be seeing my custom again if there is any way to avoid it.
Two days later I find a postcard in the letterbox saying I have to collect the parcel from the local post office. This is despite someone being at home all day. There was NO knock at the door or ring on the doorbell.
Because I was out of town my son went to the post office and queued to collect it. When he eventually got to the counter and showed his driver's license proving he lived at the delivery address and had the same name as me he was told none too politely that I would have to collect in person because that was a new Startrack policy and that the post office would only hold the parcel for five days.
I spent half an hour trying to get through to the post office only to be told that it " was not policy" to put callers through to individual post shops and that I would have to deal with their customer service division. The customer service division then told me after a considerable wait that I might be able to write a letter authorising my son to pick up the parcel. That was a non starter because he was now back at work and the post office only opens 9-5.
I will be back in town next week and I will have to make time to go to the post office who will have probably sent the parcel back to sender because it will be past the five day limit.
Startrack and Australia post are the SAME shoddy bureaucracy bound mob and providing a service to their customers seems to be a huge inconvenience. I am not sure if I will ever see my coffee but I am certain they will never be seeing my custom again if there is any way to avoid it.

also have 2 large dogs that can wake the dead when anyone comes to the door - every time, before they get to the porch I might add. I was home within earshot all day. It was raining all day and it was a 20kg parcel... However, not an issue. My local post office know me and are only 2-3 mins away so only had to wait a few hours.
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