[rant]Hi guys,
This seems to be a phenomenon which is sadly is becoming more common in Australia.
In the last months, there have been multiple occasions where a prospective purchaser (be they member or not) finds his/her way to us. Substantial time on is spent on the phone in a full on consult comparing pros and cons to assist the client to make the right decision. Frequently there are long follow up calls.
Potential client then calls to say s/he's decided to purchase elsewhere for whatever reason- so the deal's off- but could we just assist with these other questions which the chosen supplier can't answer?
I see a day where we take card details and then charge for advice at our professional consulting rates. Should a purchase be made, the consultancy fee is refunded in full.
I would be really sad if this ultimately has to happen, but surely fair's fair?
I guess that sometimes we might empathise by swapping chairs... [/rant]
Must be time for a nice red.....
Chris
This seems to be a phenomenon which is sadly is becoming more common in Australia.
In the last months, there have been multiple occasions where a prospective purchaser (be they member or not) finds his/her way to us. Substantial time on is spent on the phone in a full on consult comparing pros and cons to assist the client to make the right decision. Frequently there are long follow up calls.
Potential client then calls to say s/he's decided to purchase elsewhere for whatever reason- so the deal's off- but could we just assist with these other questions which the chosen supplier can't answer?
I see a day where we take card details and then charge for advice at our professional consulting rates. Should a purchase be made, the consultancy fee is refunded in full.
I would be really sad if this ultimately has to happen, but surely fair's fair?
I guess that sometimes we might empathise by swapping chairs... [/rant]
Must be time for a nice red.....
Chris


Comment