I hate the idea of purchasing on the net rather than locally from a 'bricks & mortar' outfit but I have found over the years that the local 'bricks & mortar' does not offer me any incentive.
After sales service and support is often non-existent. Any problems or defects and the item goes off to Sydney or Melbourne. In terms of advice, I get better solutions myself based on research and specialist Forums.
Case: Interested in buying a quality DSLR camera. Kogan is about $600 cheaper on a $2000. item than the locals. Why would I buy local? What do I get for the extra $600.?
In relation to coffee machines, it is probably a bit different for the city dwellers who can access a competent local retailer and develop a worthwhile relationship that will last a long time.
I think certain kinds of specialist retailers should definitely look at how they can charge for advice and expertise. I would be happy to pay for this kind of support if I choose to buy from elsewhere.
After sales service and support is often non-existent. Any problems or defects and the item goes off to Sydney or Melbourne. In terms of advice, I get better solutions myself based on research and specialist Forums.
Case: Interested in buying a quality DSLR camera. Kogan is about $600 cheaper on a $2000. item than the locals. Why would I buy local? What do I get for the extra $600.?
In relation to coffee machines, it is probably a bit different for the city dwellers who can access a competent local retailer and develop a worthwhile relationship that will last a long time.
I think certain kinds of specialist retailers should definitely look at how they can charge for advice and expertise. I would be happy to pay for this kind of support if I choose to buy from elsewhere.


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