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  • #61
    That's when you need a little book you can sell (at a big mark-up!).

    Greg

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    • #62
      You guys should work in the building industry! Now that terrible!!'
      my wife works for a lighting company that sells to developers and architects. They sell high end German and Italian made lighting that has high end performance.

      The architects and developers call her in and get a lighting design, and the expectation is that they buy the fittings from her, yet all that happens is that the lighting design is passed on to the electrician who then offers cheap Chinese alternatives.
      you could charge for the design but the expectation is that you are the first port of call for the next job and that it will eventually end up in a sale.
      Not a good thing to happen but that's the world we live in.
      i would like to believe that the buyer had the integrity to pay a fair price for the service received, not a cheap price and not a gouged price, and buy from someone who has given them their expert advice.
      The problem is that asking genuine buyers to give a CC pisses the genuine buyers off as well as stopping the underhanded behaviour.
      i haven't got an answer for you, but good luck with it!
      Cheers

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      • #63
        I haven't got an answer either, but I have seen some good operators in the Retail field who will balance three or more "customers" at the same time by putting the time-waster "on hold" whilst they ascertain what the long-suffering next-in-line wants, and returning to the time-waster only when they have dealt with all the paying customers.
        When I was a bank teller a lifetime ago, the branch supervisor would step out the front and channel all the quick straight-forward transactions through a 'gun teller' to thin the mob out a bit.
        In terms of "advice", there is only a certain amount that you can afford to give before you start to charge.
        I have a mate with a 'smart cash register' business, and he would be a rich man if he had charged for all the free advice & service he has given in his career.

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