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The official "I work in retail" Support Group

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  • GrindOnDemand
    replied
    Re: The official "I work in retail" Support Group

    My father-in-law had an embarrassing experience in cafe once (gday Kev!). He was with a mate & ordered a cap. Had a few sips, took it back to the counter and complained that it had a distinctively "salty" taste, & could the barista make him another one. Sure, no worries - and another was on its way. 2nd time around, the barista came over, and personally gave him his new cap. Then the barista started to laugh. "Whats up", ol Kev said. The barista pointed to the 3 opened & empty sachets of salt sitting on the table as the probable reason why the 1st coffee tasted the way it did! Yep, Kev thought he was pouring sugar into his brew. ;D

    Suffice to say, dad-in-laws nickname from that point has been, you guessed it, "Ol Salty" 8-)

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  • Thundergod
    replied
    Re: The official "I work in retail" Support Group

    :

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  • pie_in_ear
    replied
    Re: The official "I work in retail" Support Group

    Had a good one today, 1 minute past closed and we had just started closing. Lady walks in and asks if its ok to have a coffee, sure. She asks for a extra hot skinny cappucino with an espresso on the side. Me: so a cap and an espresso, $5.50. She says " no, just the milk for the cap in the cup and the espresso for the cap on the side because I want to control the stregnth myself" Me: "Oh ok, sure, take a seat and Ill bring it over for you". (I have heard stranger requests than this). Customer: "Thats ok, Ill wait, I want to see how you pour latte art" Me: "Um, I wont be able to pour latte art if there is no coffee in the cup" Customer "oh, well (condescending tone) my usual barista in melbourne does it for me" Me, "I can do some etching with the chocolate on top" Cusomer: *sigh* "I dont like etching, just dont bother" Me: serves coffee, runs into kitchen, laughs my ass of.

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  • pie_in_ear
    replied
    Re: The official "I work in retail" Support Group

    I dont know why it took me so long to post here, most of the good stories have left my head already.

    My favorite though, it happens no less than 5 times everyday.
    Our roastery is in a tourist industrial estate. Across the road is a ginger factory and next door is a macadamia factory. People walk in, look around, come to the counter and say "where are all the nuts" or "is this the nut factory" to which we reply "no its next door" customer says "oh, you arent very well signed" or "but the lady at the ginger factory said it was across the road. By the way this is our street frontage before we put out 2 A-frame signs and 6 branded umbrellas:

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  • lucinda
    replied
    Re: The official "I work in retail" Support Group

    Originally posted by nunu link=1179022796/30#30 date=1179884614
    That aside, we had someone ask us if we use risotto rice in the risotto.  Our reply: "We use Arborio rice in our risotto."  Their response: "Is that risotto rice?"  Apparently the last time they were in (previous owner, before my time), they were served risotto that had non-risotto rice in it.

    Went out for a spports club dinner a couple years back and all the food was finger food.

    Was served sushi that was made with long grain rice and not even dressed with the appropriate dressings for sushi, was dry and disgusting.

    Any half decent chef/cook should at least know how to use the appropriate ingredients or find out how to make it properly. There are people in the general public who know how to make such things authentically, and we do have a right to ask if the right ingredients are used. They had a few weddings that night so I guess we werent the priority.

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  • basi
    replied
    Re: The official "I work in retail" Support Group

    I want a coffee with no water. gave him some beans
    "Tihis ice coffee tastes like coffee ", well it is coffee so it should taste like coffee No it tastes like coffee.

    why work in retail when the customer is right?

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  • yadayad
    replied
    Re: The official "I work in retail" Support Group

    hmph, thats the worst, C: "Ill just have a coffee thanks" me: "er, what kind of coffee?", then either C: "just a skinny soy decaf xhot thanks" me: "ok, a skinny soy decaf WHAT??" alternatively C: "oh ah, what can i get?" me: "*sigh* black or white?"

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  • scoota_gal
    replied
    Re: The official "I work in retail" Support Group

    ^LOL! Thats like walking into a coffee shop and asking for a coffee!

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  • nunu
    replied
    Re: The official "I work in retail" Support Group

    Um...Where can I buy some virtual memory?


    That aside, we had someone ask us if we use risotto rice in the risotto. Our reply: "We use Arborio rice in our risotto." Their response: "Is that risotto rice?" Apparently the last time they were in (previous owner, before my time), they were served risotto that had non-risotto rice in it.

    Leave a comment:


  • bne
    replied
    Re: The official "I work in retail" Support Group

    fyi - if you walk into a computer store and ask for a "usb" your not being specific enough. /end rant.

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  • nunu
    replied
    Re: The official "I work in retail" Support Group

    If they want it hot, you can always pull the shot, top with milk to 3/4 then finish with hot water to bring it back up to temp. Sort of like a long black cappa.

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  • scoota_gal
    replied
    Re: The official "I work in retail" Support Group

    Originally posted by Maccas_chicka link=1179022796/15#23 date=1179732454
    Those who work with customers and who get this request, how do you handle it?

    I often tell them that it will be their responsibility if they burn themselves, as our guidelines are between 60* and 70*...to me I think that is WAY too hot.
    I just nod and smile and say "Sure. I can do that." Just remember the adage that the customer is always right! So if they want it really hot, heat the milk up to 70 degrees but make sure that the cup is also hot! Heat it up and heat up that handle as well! I think that that is the best way to treat those customers.

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  • Thundergod
    replied
    Re: The official "I work in retail" Support Group

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  • Lizzie
    replied
    Re: The official "I work in retail" Support Group

    ;D good one , TG!! ;D

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  • Thundergod
    replied
    Re: The official "I work in retail" Support Group

    Could you get away with telling them that ever since that notorious court case where McDonalds was sued because a customer was burned with hot coffee, that you are now only allowed to warm it by holding the cup with both hands for a minute to take the chill off?

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