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  • #16
    We were with TPG on ADSL for several years.. (not perfect but excellent tech support ?) ..on their $60 unlimited plan.
    We got the NBN "notice to switch" letter and pondered the options as you are.
    An enquiry to TPG ..and a little negotiation.... resulted in an offer to switch to NBN with TPG (for no costs) on the 25Mb speed via the HFC already installed by Foxtel....no contract, no strings, quit after a month of i dont like it.
    A new Modem and Router were supplied and installed at no cost.
    So far is been good (only domestic use, some Netflix video streaming no problem) with only an odd loss of service as the NBN guys continue to mess around in the area.
    BUT, i have now been told by Foxtel that ALL Fox cable customers will be transferred to Satelite service ASAP as the HFC cable is no longer available to Foxtel....
    presumeable that is to help improve the NBN HFC service ?...we will see ?
    Finally, the best advice i have heard for NBN, is not to sign up on any contracts that do not allow you to quit if you are not happy with the service.
    Go with a supplier on a monthly plan to enable you to "try before you buy"

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    • #17
      Originally posted by blend52 View Post
      Finally, the best advice i have heard for NBN, is not to sign up on any contracts that do not allow you to quit if you are not happy with the service.
      Go with a supplier on a monthly plan to enable you to "try before you buy"
      That's a valid point but the hassle of switching providers as well as email addresses and likely teething issues is enough to make me stay put for the moment.

      I've never found TPG tech support to be anything but frustrating with someone in the Philippines reading off a screen and trying to communicate in broken English over a usually terrible quality phone line. Always come away with a Migraine, having lost a fair chunk of time also. I think next time I may search for an ISP with local on-shore tech support if such a thing exists anymore.

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      • #18
        Try Aussie Broadband. They have a 12month double data offer going too. Aussie call centre.

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        • #19
          I would second bookfreaks recommendation for ABB. Month to month plan with no sign up costs and tech and sales support from a team in regional Victoria, absolutely recommend them. I was reminded how easy they were to deal with when just organising a new mobile with Telstra (for their coverage ), 3 hours of calls to the Philippines, 1 hour to Perth and 2 shop visits. No individuals fault, and seamless switching between offshore and local staff, but a lot of effort to give a company money.

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          • #20
            Originally posted by CafeLotta View Post
            That's a valid point but the hassle of switching providers as well as email addresses and likely teething issues is enough to make me stay put for the moment.
            .
            Wow, ! You still have a "tied" email address ?
            Its time you changed that too.

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            • #21
              Originally posted by blend52 View Post
              Wow, ! You still have a "tied" email address ?
              Its time you changed that too.
              I'm probably missing the point, by tied email address I assume you mean tied to a service provider? if that's the case, yes, I'm one of them, for the simple reason that the address has been in use by me since around 1990, it's known to family, friends and business people I deal with world wide, why would I change?

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              • #22
                Originally posted by Yelta View Post
                I'm probably missing the point, by tied email address I assume you mean tied to a service provider? if that's the case, yes, I'm one of them, for the simple reason that the address has been in use by me since around 1990, it's known to family, friends and business people I deal with world wide, why would I change?
                Ditto. I have a tied email address that was created before the advent of 'free' email services such as hotmail, gmail and yahoo. I used to reserve it for private purposes and signed up for gmail to sign up for online service. I didn't like how gmail used to'read' my emails to push ads at me but they claim they don't do that anymore. On the other hand, my ISP has also seen fit to sell my data to 3rd party providers.

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                • #23
                  Originally posted by flynnaus View Post
                  On the other hand, my ISP has also seen fit to sell my data to 3rd party providers.
                  Morning Flynn, pretty dodgy, how were you made aware of this?

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                  • #24
                    Originally posted by blend52 View Post
                    Wow, ! You still have a "tied" email address ?
                    Yep, 12 years with TPG and a number of ********@tpg.com.au email addresses. As you can imagine 12 years of use creates lots of connections and a real headache to notify all of these that I've changed an email address. I also have gmail addresses for non-critical use but was always of the opinion that if you wanted to keep it private and secure (as much as you can these days), don't send it via gmail.

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                    • #25
                      Originally posted by Yelta View Post
                      Morning Flynn, pretty dodgy, how were you made aware of this?
                      It's probably in your privacy statement. This is part of mine. I would be pretty sure that personal info passed on for those intending to market would come with a cost and I won't be getting a share of that. Yes, you can opt out but how many people bother to read user agreements etc before agreeing to it.

                      Also, your personal information is collected
                      so that we, our related bodies and our dealers can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages).
                      This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market products, services and special offers to you, please call xxxxxxxxxxxxxxx.

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                      • #26
                        Originally posted by flynnaus View Post
                        It's probably in your privacy statement. This is part of mine. I would be pretty sure that personal info passed on for those intending to market would come with a cost and I won't be getting a share of that. Yes, you can opt out but how many people bother to read user agreements etc before agreeing to it.
                        Have never bothered to read the Telstra privacy blurb until now, it pretty much says, we collect the data and will do as we please with it, not surprised.

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                        • #27
                          Originally posted by CafeLotta View Post
                          Yep, 12 years with TPG and a number of ********@tpg.com.au email addresses. As you can imagine 12 years of use creates lots of connections and a real headache to notify all of these that I've changed an email address. I also have gmail addresses for non-critical use but was always of the opinion that if you wanted to keep it private and secure (as much as you can these days), don't send it via gmail.
                          but now those Tpg email adresses make changing SPs a headache !
                          That was one of the primary reasons i switched to Gmail when it became available, so that i could ditch Telstra Bigpond and try other SPs.
                          The flexibility of Gmail etc is the pure convenience of picking up mail anywhere , on any device easily and quickly, on a well developed interface.
                          I doubt they are any less private than most other email hosts..Google in particular being one of the more security concious platforms.

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                          • #28
                            Originally posted by blend52 View Post
                            That was one of the primary reasons i switched to Gmail when it became available, so that i could ditch Telstra Bigpond and try other SPs.
                            The flexibility of Gmail etc is the pure convenience of picking up mail anywhere , on any device easily and quickly, on a well developed interface.
                            I do the same world wide with Telstra using Webmail.

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                            • #29
                              I am one of those ones who would agree with not having a tied email. No point being held hostage when your internet has been down a week and their call centre in the Philippines has blocked your calls If you don't like gmail or similar register a domain name (say family name or business name) and get cheap hosting for email only, probably a couple of dollars a month. Then put a redirection on your present emails now and notify friends and colleagues of the new one. Then in a year or two when the s### hits the fan you have freedom to do what you want. Today's best fit for your telecommunications may not be tomorrows.

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                              • #30
                                FWIW most decent providers will let you switch to "email only" for a relatively cheap monthly fee these days.

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