Has anyone come across a well priced NBN provider with Australian (Onshore) Tech support and an Australian call centre?
We've been holding out on switching over as our area is a HFC NBN area and there's been about a year's delay after initial rollout due to "technical" issues with HFC. A halt to new installations was instigated until recently, when they announced that we have until Nov 2019 to switch.
We were in no hurry to switch but an over-height truck took out our phone-line this week so no ADSL2+ home internet. I still proudly carry a flip phone
with no data on the plan 
. My partner has a "Smart" phone
which gave me some internet access in the evenings, while waiting for the phone line to be fixed.
Telstra with their Phillippines call centre mucked up booking the phone line fix. After 2 days nothing so when we called back we were told no booking had been made and it would be another 2 days for someone to come out. Yesterday after 4 days without the phone line a fella came out re-attached the pole end of the line and drove off without testing it properly
. Got him back and he fixed a broken wire on the house end so finally back in business.
While this was going on I tried to get a straight answer out of TPG's Phillippines call centre as to whether they could do a quicker connect for NBN (line intact) due to our circumstance. We've been with them for 15 years (?) or more but no special consideration given. Twice was told 2-30 days(WTF?) for NBN switch-over/install. Decided not to take the chance this close to Christmas.
Anyway, is there a well priced NBN provider who gives a stuff and has Australian based (onshore) Tech Support and call centres?
Well and truly over Phillippines call centres and their BS as well as the attitudes.






We've been holding out on switching over as our area is a HFC NBN area and there's been about a year's delay after initial rollout due to "technical" issues with HFC. A halt to new installations was instigated until recently, when they announced that we have until Nov 2019 to switch.
We were in no hurry to switch but an over-height truck took out our phone-line this week so no ADSL2+ home internet. I still proudly carry a flip phone
with no data on the plan 
. My partner has a "Smart" phone
which gave me some internet access in the evenings, while waiting for the phone line to be fixed.Telstra with their Phillippines call centre mucked up booking the phone line fix. After 2 days nothing so when we called back we were told no booking had been made and it would be another 2 days for someone to come out. Yesterday after 4 days without the phone line a fella came out re-attached the pole end of the line and drove off without testing it properly
. Got him back and he fixed a broken wire on the house end so finally back in business.While this was going on I tried to get a straight answer out of TPG's Phillippines call centre as to whether they could do a quicker connect for NBN (line intact) due to our circumstance. We've been with them for 15 years (?) or more but no special consideration given. Twice was told 2-30 days(WTF?) for NBN switch-over/install. Decided not to take the chance this close to Christmas.
Anyway, is there a well priced NBN provider who gives a stuff and has Australian based (onshore) Tech Support and call centres?
Well and truly over Phillippines call centres and their BS as well as the attitudes.









This is even more likely if we end up staying with TPG due to pre-existing email addresses which are years old and the implications of having to change all of these.
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