Originally posted by flynnaus link=1220665399/0#10 date=1220784562
We had a disputed account with Telstra quite some years back which, after a lot of to-ing and fro-ing, was (we thought) resolved in our favour. However, after a little over three years from the date of the original disputed amount being questioned, we received all sorts of threatening advances from Telstras collections agency.
Naturally, we contacted the TIO and explained in detail the nature of the dispute and the latest advances by Telstra. We were informed though, that the statute of limitations had recently expired and therefore the TIO were unable to help us. I guess the moral of the story is, if you have a problem with any major corporation, never assume that a problem has been acquitted unless you have it in writing and even then, I think it would be advisable to involve the Ombudsman as a matter of insurance. Corporations these days, have little or no honour where money is concerned and will use all measures at their disposal to get money they believe theyre owed, even if it means waiting a few years for the law to be on their side.
Pays to be very careful and use what ever resources are available to you in order to protect your interests...
Mal.


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