Hi everyone, this is my first post, though Ive been a lurker for some time. I was hoping for some help. I have a Saeco Incanto thats about 3 years old now, and I havent descaled it for a few months. In the past, I havent been too fussy about what descaling solution to use, and it didnt matter because it had to go back to the service agent a couple of times for other repairs, and they descaled it. Now Im wondering if its ok to use Sunbeam Liquid Descaler, given its about a quarter of the price of the Saeco. Saeco says any non-harmful product is ok. Thanks in advance.
I also have a question about the large and small coffee buttons on the Incanto. When I bought it, the SA told me the large one would produce American-style filter coffee, but that doesnt seem to be the case- the only difference is in the size of the coffee. Any help would be appreciated!
I also have a question about the large and small coffee buttons on the Incanto. When I bought it, the SA told me the large one would produce American-style filter coffee, but that doesnt seem to be the case- the only difference is in the size of the coffee. Any help would be appreciated!

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