a few things
a) there should be a serial number on the back of the machine. If you enter this onto the sunbeam coffee school website you should get a free lesson! (unless they've stopped this promo recently) Not sure about locations near you though?
b) in terms of milk steaming, I found turning the steam pump to HOTTEST and WETTEST produced the best microfoam. It means the pump is working harder and spins the milk better. Also small quantities is smaller jugs work better - it doesn't really have the kick to steam half a 600ml jug properly i reckon
c) as other's have said, freshly roasted beans should give you a very decent cup on the em5900 with single filters. Try some new beans and let us know how it goes!


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