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Via Venezia tripping breaker

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  • #16
    my bad my bad..........

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    • #17
      Originally posted by noidle22 View Post
      And what may also not be apparent, the closest service centre who advertises coffee mqchine repairs is over 200km away. The customer unfortunately doesnt have a lot if choice.

      I explained this to the customer along with my assessment and possible causes and he was ok with this. He decided not to proceed with the repair due to the machines age and costs involved.

      Perhaps it would be in uour best interest Hildy to actually understand the situation and the variables involved fully before casting judgement.
      If someone comes to me with a sick dog and the nearest vet is 200km away, I'm going to say 'go to the vet'. I'm not going to say 'it's likely not fixable, but you can put your dog down with a bullet'. I'm definitely not going to try to treat the dog - I could get struck off for that. I've been told that the Nuremberg defense is impermissible for unethical acts.

      if I took my car to a mechanic and discovered that they'd never worked on a diesel before and that their diagnosis was based on some information of dubious provenance from a public internet forum, I'd be pretty unhappy.

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      • #18
        Oh let it go already!

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        • #19
          Originally posted by leograyson View Post
          In the real world, in workshops that repair a variety of machines/appliances, we all get much of our training on the job. If the employer is ethical they will reduce the labour time on some jobs to compensate for this, though in my experience most do not. Even if you work for a manufacturer and only fix their gear, you don't go back to school every time a new model or product comes out. Usually it's more like an email with a wiring schematic, and an exploded parts diagram.
          I live in the real world too, I work exclusively on coffee machines and grinders, and most of our 'training' is on the job, since we will happily fix any make of machine. Once you learn the basics, opening up and fixing a machine you have never seen before is really just a case of comparing what you find to machines you already know to identify the problem. It seems to work for us, since we have often had machines sent to us by the importers of a particular make of machine, whose in-house techs had given up on trying to fix. And with new models appearing on the market, you have to be able to pull one apart and figure out any new issues they contain, since it's just not feasible to get 'factory' trained on everything you plan to work on unless you are going to specialise in just one make, which is not really practical if you want to stay in business.

          I have had 'training' by the developer of a particular brand of machine that one of our bigger customers had started importing for use in his customers' premises - that experience made me wonder if there was any real benefit to repeating that with other makes - probably not, if that was a typical 'training' experience.

          ....and sometimes 'factory' training won't equip you for fixing problems, since the factory doesn't even know they exist yet. When La Marzocco FB80s and GB5s started appearing, some started shutting down unexpectedly when in heavy use. At the time neither the importer nor anyone at La Marzocco seemed to realise there was a problem, nor had any idea what the cause was. Turns out you can configure one in the Technician programming menu to not refill the boiler if any of the groups are running (to keep the water pressure more stable) and it will shut down for safety if the boiler level gets too low. So if you are busy and one or more groups is always operating, and you take water from the boiler for teas, before long the whole machine shuts down without warning. It's fun diagnosing and fixing a problem like that, but no amount of 'factory' training would have helped at that point, as La Marzocco themselves had not yet figured out the issue yet, so it would not have figured in any training.

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          • #20
            wait a second.....

            Originally posted by Hildy View Post
            .......based on some information of dubious provenance from a public internet forum, I'd be pretty unhappy.
            Originally posted by Hildy View Post
            Variac.

            Also, reproduce the fault if you can. Make sure that it's not tripping the RCD rather than the breaker - do you have RCDs on your bench?
            i dunno man but i think you just called your own advice dubious. please stop replying to my thread. i don't really care of your opinion on me, there's no need to continue anymore.

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