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  • Problems with Jura machine

    I was (I thought luckily), given a Jura Impressa Z5 machine, cost of $3500. It was a couple years old, but only made about 10 cups. Should be great but I have had numerous problems, first being milk was always luke warm. After a $300+ service earlier in the year by my coffee shop at Pyrmont, it now produces no water during the cleaning or coffee process plus milk luke warm 50 % of the time). Was told it will cost me another $285 plus parts. Thinking I should ditch it and get a different machine. Any ideas?????

  • #2
    Re: Problems with Jura machine

    We have a Jura Impressa (S9) at work. Milk was always luke warm from day 1.

    I pull an espresso shot (not great but decent), fill the cup with cold milk and flash it in the microwave.

    Amanda

    Comment


    • #3
      Re: Problems with Jura machine

      Originally posted by 5B6D626B750C0 link=1320994526/0#0 date=1320994526
      ....After a $300+ service earlier in the year.....it now produces no water during the cleaning or coffee process plus milk luke warm 50 % of the time). Was told it will cost me another $285 plus parts. Thinking I should ditch it and get a different machine. Any ideas?????

      Welcome to CS Wangy.

      Afraid that this is the wrong "forum" for such a question OR, it is the wrong question.  No one here but you and the service provider know the details of the problems you have experienced subsequent to the service provided, and the only correct answer is you need to refer your questions back to the service provider.

      Your machine has a replacement value of $3500.00 or more, and unfortunately that sometimes means that services costing several hundred dollars or more are sometimes necessary because of the cost of components and labour charges involved in machines of a certain value. 

      People with manual coffee machines of similar value also sometimes experience problems requiring serveral hundred dollars in service, and that doesnt necessarily mean the machine is not worth pursuing with.....

      Ask people in cafes how much they pay for services.....

      Additionally, the problems you are experiencing could in fact be due to the machine having had very little use (and therefore probably no  maintenance because of the little use) over the period of time. If this is the case it is neither the machines, nor the service providers problem.

      There are any number of us that would be happy to sell you something different, but that is a decision only you can make after spending some time asking your service provider to explain the circumstances. If after that you decide to replace the machine, by all means check back to see what you may want to replace it with.  Aside from that, there are a miriad ideas and opinions other respondents might come up with but they may not necessarily help you with the problem at hand with your current machine.

      Lastly, it is unfair to name a service provider in a public forum under these circumstances. Repeating, the only two parties that know the circumstances are you and the provider.

      Sorry cant be more help.

      Amanda, I am sorry to hear you are going to so much trouble to get your milk coffee at a good drinking temperature, when if there isnt an actual problem with the machine, there is quite a simple fix and I would expect your retailer to have been able to provide a solution before this.

      a) always make sure you use correct sized prewarmed cups when making your coffee (larger than stand coffee cups eg mugs are just a bigger mass to absorb more heat out of your brew) and

      b) usually luke warm milk is caused by the milk passing through the auto milk frother too quickly to take in an acceptable amount of heat during the frothing process. Slow down the flow and whalla...... your milk will be hotter.

      You can acheive this by restricting the flow of milk into the frother by either clamping the inlet / pick up pipe a little OR, sticking a smaller internal diamter pipe into the end of the pick up pipe. This is a very standard practice.

      Hope that helps.

      Regardz,
      Attilio
      very first CS site sponsor.

      Comment


      • #4
        Re: Problems with Jura machine

        Id say, Spend the cash getting it fixed up, then seeing what you can flog it on ebay for...

        You can get a very respectable machine for the half the price of that Jura, and far better coffee too

        Comment


        • #5
          Re: Problems with Jura machine

          Originally posted by 4B7F687E65524E626B6B68680D0 link=1320994526/2#2 date=1321003889
          Amanda, I am sorry to hear you are going to so much trouble to get your milk coffee at a good drinking temperature, when if there isnt an actual problem with the machine, there is quite a simple fix and I would expect your retailer to have been able to provide a solution before this.

          a) always make sure you use correct sized prewarmed cups when making your coffee (larger than stand coffee cups eg mugs are just a bigger mass to absorb more heat out of your brew) and

          b) usually luke warm milk is caused by the milk passing through the auto milk frother too quickly to take in an acceptable amount of heat during the frothing process. Slow down the flow and whalla...... your milk will be hotter.

          You can acheive this by restricting the flow of milk into the frother by either clamping the inlet / pick up pipe a little OR, sticking a smaller internal diamter pipe into the end of the pick up pipe. This is a very standard practice.

          Hope that helps.

          Regardz,
          Attilio
          very first CS site sponsor.
          Sorry for the thread hijack, but dont think it warrants starting a new thread.

          Fundamental problem with the milk frother in an office environment with 2 dozen people, is the freshness of the milk and the cleanliness of the frother. When we first got the machine, I got caught several times with curdled milk. In my (then) ignorance, I started pulling a cup of coffee, rather than an espresso. This was thin & way over-extracted. The way I do it now is quick, simple, and half decent. I do the same at home with my DeLonghi semi-auto. It actually pulls a much better espresso.

          Amanda

          Comment


          • #6
            Re: Problems with Jura machine

            Sorry to advise an S9 in an office with 24 people is totally under specified, requiring a larger capacity machine more appropriate to the numbers.

            Place a milk cooler or fridge next to the machine to keep the milk bottle/s in. Coolers / fridges suitable to the task are quite cheap, and as stated above the milk circuit can be regulated easily to slow the flow and get the milk up to a better temperature. Drill a hole in the side of the cooler (just big enough) to allow exit of the silicon tube to take the milk into the frother.

            The milk wont curdle, the temperature will be good, the machine will operate as intended, you will be able to manage it more easily, life will be much much better 

            Its all standard practice, and a professional dealing in "office coffee" should be able to advise you about all that.

            Regards,
            Attilio

            Comment


            • #7
              Re: Problems with Jura machine

              Thanks for the comments. I was hoping someone knew of another place to look at the machine. All the service centres I have found do not do Jura but the one I mentioned. I was also hoping someone might know if it would be expensive to fix, as spending $300 plus at least every 12 months is not worth it.
              Any ideas on a different machine?? I can froth milk but would like a double boiler. I do not own a grinder at present so I would need that too.
              I couldnt sell a dodgy piece of equipment on ebay, plus dont think I would get over $300 for it either.

              Comment


              • #8
                Re: Problems with Jura machine

                The contact number is in this link.

                http://www.au.jura.com/home_au_x/contact_au_jura.htm

                They can advise you on different repairers etc.

                Jura has a system of approved repairers that specialise and have access to all the required technology including the programmes that analyse each machine before and after they are serviced and repaired. The data is all sent to the parent company for R & D.

                That means that in addition to what an expert repairer may find upon their own investigation, the diagnostic prpgramme adds that extra dimension and also gives all the relevant data about previous services, whether the machine has undergone the required owner services, how many coffees its dpone etc etc etc. Its a good system.

                Direct all your enquiries to them. 

                Re: "...
                a) was also hoping someone might know if it would be expensive to fix, as spending $300 plus at least every 12 months is not worth it........

                b) I couldnt sell a dodgy piece of equipment on ebay, plus dont think I would get over $300 for it either. ..."

                a) No one can know that except the person looking inside of and / or running the diagnistic programme on your machine. How do you know you are going to require $300 spent every year?

                b) With respect it is not a "dodgy piece of equipment", it is a piece of equipment that apparently requires some kind of service / repair. I dont know of any equipment that doesnt require service periodically.

                If its any consolation, there are thousands of Z5s out there in busy office situations being used to make coffee day in and day out quite reliably, with occasional service required. As with any automatic coffee machine these days, a high proportion of "problems" occuring are I am sorry to say, man made by their operators. Thats nothing more than an expert observation and nothing to do with your problem at hand as I have not inspected the machine.

                I can feel your frustration but the two best things you could do are talk to your service provider, or talk to Jura direct, because nothing else will help you with the problem at hand and in fact, anything else could do nothing more than lead you up the proverbial garden path through wrongful or inexpert "advice".


                Hope that helps,
                Attlili
                very first CS site sponsor

                Comment


                • #9
                  Re: Problems with Jura machine

                  Thanks. I have already contacted Jura direct with no reply. As it being a user problem, I agree, but it is cleaned thoroughly at least once every day, sometimes after every 2-3 cups, filters changed and descaling. I am rather tending to think it is a result of sitting idle for too long in a garage. I am tending to think along the lines of a new machine

                  Comment


                  • #10
                    Re: Problems with Jura machine

                    Trying to help...a one liner was already sent by me to Jura. I wouldnt however expect anything to come of it until tomorrow, as I dont expect them to be spending time in special interest forums during the weekend like some others of us do!

                    If you want to talk you can call me at work through the week but there is nothing I can do concerning whats happening with your machine without doing an actual diagnosis and running the programme diagnostics. To my mind it isnt worth you sending the machine to us as we are further away from you than other approved service centres including Jura themselves (in Fairy Meadow). That said I honestly dont have any reason to doubt the professionalism of the workshop you already took it to, perhaps there have been some misunderstandings in the conversations youve already had with them?

                    I will be out of the office most of tomorrow, and of course if you want to talk replacement machines I can help with that too Or if I am not available, please ask for Michael S....he is CS friendly  !

                    Rgdz,
                    Attilio
                    very first CS site sponsor

                    Comment


                    • #11
                      Re: Problems with Jura machine

                      Hopefully all will be well. The afore-mentioned service place has agreed to not charge to check the machine to see if it is a repair required under warranty. Now its just a wait and see.

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