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Olympia Cremina owners.......some advice needed

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  • #16
    Re: Olympia Cremina owners.......some advice needed

    Originally posted by 5B54594A595E5457380 link=1324352596/14#14 date=1331175281
    After a disappointing visit to coffee parts today I wont be buying the Cremina from them.  I will however visit a Cremina dealer when I get my next Europe trip through work though.  I really think this is the machine for me but for that money I need to see it actually work.
    Hmm...not a very nice post...  [smiley=thumbdown.gif]

    Few businesses can afford to have their entire range on test. Did you ask if a test was possible when you called to arrange a look at the machine?

    All good and well to buy overseas, but keep in mind that by publicly posting in this manner, you will increase the liklihood that you will be referred to overseas for parts, support and possibly service as well.

    If you choose to burn your bridges, its probably a good idea to ensure that youre a proficient swimmer.  :-?

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    • #17
      Re: Olympia Cremina owners.......some advice needed

      Then so be it.

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      • #18
        Re: Olympia Cremina owners.......some advice needed

        Originally posted by link=1324352596/16#16 date=1331192550
        Then so be it.
        You come across as a bit of a prima donna Clara, $2000 hand bags, frequent overseas trips.
        I doubt anyone here has much to offer you. :

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        • #19
          Re: Olympia Cremina owners.......some advice needed

          Originally posted by 556960786D0C0 link=1324352596/17#17 date=1331193621
          Originally posted by link=1324352596/16#16 date=1331192550
          Then so be it.
          You come across as a bit of a prima donna Clara, $2000 hand bags, frequent overseas trips.
          I doubt anyone here has much to offer you. :
          Nope....no award for dummy spitter of the month :

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          • #20
            Re: Olympia Cremina owners.......some advice needed

            meh, this is still an open forum right...? no need to beat ppl up.

            just because someone is a sponsor of this site doesnt make them - or their potential customers - perfect.

            for valid or invalid or whatever reason it seems this person had a bad shopping experience; made a call to not use that business and is entitled (and i think should be encouraged) to express this without getting shat on.

            unless im reading these posts wrong and you guys are trying to be funny; in which case ive jumped to conclusions and just made a big fool of myself! (wouldnt be the first time)



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            • #21
              Re: Olympia Cremina owners.......some advice needed

              Valid point Troy, but its only one way of looking at it.

              On the other hand, a long term sponsor with thousands of very happy clients and consistent excellent feedback faces a a very difficult customer who may have turned up unannounced in a busy time and then demanded services which were impossible to deliver.

              Ultimately, well never know as a hissy fit was thrown immediately on questioning of what transpired.

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              • #22
                Re: Olympia Cremina owners.......some advice needed

                Originally posted by 7B7D60766D60763E36373F0F0 link=1324352596/19#19 date=1331210443
                just because someone is a sponsor of this site doesnt make them - or their potential customers - perfect.
                True but there are two sides to a story; we only heard one of them and it was quite light on details.

                Im sure claraflo will check back and read this. I dont think any bridges have been burned. The best thing (s)he can do is put this behind him/her and approach Coffeeparts for a follow up visit - make an appointment. In the meantime, I hope (s)he will realise that dream of a Cremina and rejoin CS to report back on his/her experience. I dont think buying it overseas would be a wise option as it has to be transported back and likely incur 15% duty.

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                • #23
                  Re: Olympia Cremina owners.......some advice needed

                  I often frequent coffeeparts to buy various bits and bobs and have always had good service. Their shopfront is more like a warehouse though, unlike some of our other  retail sponsors who have various machines all warmed up ready to trial on the bench, their machines are only on display cold.

                  HOWEVER, I am sure if given enough warning, Pedro would have obliged and fired up the Cremina for a trial - if they in fact have one on the bench.

                  I am not sure what transpired with Claraflos visit - but given the warehouse nature of coffeeparts, I would certainly recommend a phonecall prior to visiting if you want a play with any of their machines.

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                  • #24
                    Re: Olympia Cremina owners.......some advice needed

                    Let me make a few things clear....

                    1. Yes I had an appointment that was pre-arranged and I turned up at the appointed time. The purpose of the appointment was to view that one machine.
                    2. No. I did not go to the warehouse expecting to be allowed to play on their machines. I did however expect someone to demonstrate the machine for me, as most people would expect when buying any high-priced item. I think we can all agree that the Cremina is not cheap.

                    Since that was not available, my search continues.

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                    • #25
                      Re: Olympia Cremina owners.......some advice needed

                      I dont own one, but there is a "67" on the bay of evils at the moment.. Would love one myself but if I was to get a lever it would be the Izzo Pompeii that a few snobs have 

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                      • #26
                        Re: Olympia Cremina owners.......some advice needed

                        Thanks Wonder,

                        I saw that one...

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                        • #27
                          Re: Olympia Cremina owners.......some advice needed

                          Hi Claraflo,

                          First it is good to see you back on the site, and second, I certainly think that some of the comments by other members earlier in this thread were inappropriate and uncalled for. Hopefully, those responsible are duly apologetic.

                          OK, so thats out of the way, on to the main point. I understand how you feel about your visit to Coffeeparts. When I bought mine there I didnt try the machine out because I already have an old one. The machines just sit on the counter cold. I do think they should use one of the machines for demo purposes, but apparently they dont because they are in such short supply and Olympia didnt give them a demo machine. Plus, I dont think they are all that savey when it comes to getting great coffee out of them. In this respect they definitely need to hone their skills on the Cremina.

                          And with all respect to Pedro and Coffeeparts, I dont think they are seriously in the business of moving many of these machines. (Indeed, I wonder whether Olympia themselves are seriously in the business of doing so, with their new make to order policy and regular increases in price in times of low inflation and economic hardship). Olympia simply do what they do and do it in their own way. The result is to turn out unique machines, in a fairly unique way (in todays manufacturing terms) and charge a hefty premium for doing so.

                          But regardless of Coffeeparts and Olympias attitude the the bottom line is that we do have a distributor in Australia who does sell these machines at about the lowest price anywhere in the world at the moment plus they do cover the machines with the official guarantee (which Im not sure applies to purchases overseas). For this, we Cremina-lovers should be relatively grateful. So, if you want to get a Cremina there does not seem to be any advantages to purchasing one overseas and importing it. You will pay as much and maybe more once you factor in postage and duties (unless you buy it and use it overseas and post it back to yourself). Plus you might have potential warranty issues (not that much can go wrong with these machines).

                          Still, if despite all this, you are dead against purchasing locally then I do suggest you do contact the London distributor for Olympia Express, Londinium Espresso. The owner Reiss Gunson is heavily committed to Olympia Express and is a real lever affectionado who regularly comments in coffee forums (especially home-barista, the forum where the best info on Creminas can be found). He might well be able to help you out.

                          Robert

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                          • #28
                            Re: Olympia Cremina owners.......some advice needed

                            Before this turns into a (lets bash Coffeeparts thread) lets get one thing clear, as per their own statement, Coffeeparts is an online business,
                            "The inspiration behind Coffee Parts has evolved over the last two decades, and with modern technology becoming feasible, Coffee Parts was launched in 1999 to both the Australian market, and the world as a whole with the strong power of the internet. With the use of the latest technology in every field, and with the global business world becoming united with limited trade barriers, along with modern business concepts such as just in time stock management systems and computer based customer relationship management abilities, Coffee Parts has been able to become the leading internet based business for espresso coffee machine spare parts and accessories."
                            Read the full story here http://www.coffeeparts.com.au/about
                            Coffeeparts is primarily an online business, they have an enormous range of coffee related products and their service is well above average, dont allow one negative report to persuade you otherwise.

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                            • #29
                              Re: Olympia Cremina owners.......some advice needed

                              Originally posted by 546861796C0D0 link=1324352596/27#27 date=1332376427
                              Reply #27 - Today at 00:33:47 Mark & Quote Quote
                              Before this turns into a (lets bash Coffeeparts thread) lets get one thing clear

                              If you would have read my post I did not criticise coffeeparts in the least. Indeed, I have been a customer of theirs for years and recently dropped over 4.5K there myself on new equipment. So, for the record, I think they provide an excellent service full stop. I for one will always shop there on-line and in person.

                              My only observation related to the way they handle one particular line of machines which make up a very niche market and to which they are not heavily committed. There was no criticism in this. It is a fact. In the best of all possible worlds, we would have a dealer like Londinium Espresso in London who actually know everything there is to know about Olympia machines; stock the full array of models and spare parts, and actually deliver the machines to your door and set them up for you in your kitchen at no extra cost. But we dont live in such a world, and I personally am sufficiently satisfied with the fact we can get the machines through Coffeeparts plus rely on their general coffee nous should service be required down the track.

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                              • #30
                                Re: Olympia Cremina owners.......some advice needed

                                Originally posted by 4C434E5D4E4943402F0 link=1324352596/14#14 date=1331175281
                                After a disappointing visit to coffee parts today I wont be buying the Cremina from them. 
                                Originally posted by 4C47405F4641474E5A4A5D2F0 link=1324352596/28#28 date=1332377932
                                If you would have read my post I did not criticise coffeeparts in the least.
                                Ok- Ill mark the earlier comment down as some sort of back-handed praise.

                                Nevertheless, sees that you either purchased Paolos 2nd machine or found one and have now listed it to sell on the bay...

                                Looking forward to hearing some comments on your machine rather than a continuation of the earlier discussions. :-?

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