Announcement

Collapse
No announcement yet.

Profitec pro 700 purchase experience and first impressions

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • #31
    Originally posted by WiredArabica View Post
    Oh? That's interesting, I didn't know that. My previous dual boiler was the Breville BDB which also runs both at once, though obviously the total power loading is much lower.

    I think the boiler priority in the Profitec 700 could be optimised a bit more, eg if it's pulling a shot and the steam boiler temp drops it'd be better to give the steam element at least some power rather than exclusively the group. Might be a better compromise.
    The brew boiler needs priority because coffee flavour needs to come before speed to steam milk. In brew priority mode (ie normal 10Amp mode for Australian spec machines) the result is that the milk may take a few more seconds to be heated compared to 15Amp mode. And this is only if the barista is multitasking. Milk quality won't be affected either way. Few people would care about their milk taking a few more seconds to be ready considering it will still be quick compared to most domestic machines. Contrast this to inadvertently setting your 10Amp appliance into 15Amp mode and the possible consequences. We love to tinker as much as the next guy (ok probably more!). And getting the most out of the machines we range has been a theme for us since we started. But we've always taken the view that safety comes first, and I'm still happy we made the right call with Aus spec Pro 700.

    charlie

    Comment


    • #32
      Originally posted by JetBlack_Espresso View Post
      Contrast this to inadvertently setting your 10Amp appliance into 15Amp mode and the possible consequences. We love to tinker as much as the next guy (ok probably more!). And getting the most out of the machines we range has been a theme for us since we started. But we've always taken the view that safety comes first, and I'm still happy we made the right call with Aus spec Pro 700.
      charlie
      Whilst I can understand the safety concerns, it's a shame to reduce the performance of such a well thought out machine. Suggesting that 'few people will care', or 'you don't need that' is missing the point of spending a large amount on a machine like this. Profitec has designed the machine fantastically from top to bottom, any changes are second guessing the original decisions made by the designers & engineers. I can't help but imagine the response if another high end machine such as a Ferrari had its performance reduced by the importer.

      At the end of the day it's JBE's decision as to how they sell the machines. My real issue is a personal one; the 10A/15A changeover should've been made clear before I purchased the product. I'd researched the machine thoroughly before purchasing and made alterations to my wiring based on a shiny 15A device being plugged in. The alteration from the standard international specs should've been outlined on the JBE website. I called JBE within 24h of opening the box to ask for a changeover but was quoted several hundred dollars, I believe JBE should've switched out the controller at no cost.

      Comment


      • #33
        Originally posted by enricomanchez View Post
        My real issue is a personal one; the 10A/15A changeover should've been made clear before I purchased the product. I'd researched the machine thoroughly before purchasing and made alterations to my wiring based on a shiny 15A device being plugged in. The alteration from the standard international specs should've been outlined on the JBE website. I called JBE within 24h of opening the box to ask for a changeover but was quoted several hundred dollars, I believe JBE should've switched out the controller at no cost.
        Am I missing something here?
        I've copied this directly from this machine's Product Description on Jetback Espresso's web site.

        • Current 10A (15A option available - please specify when ordering

        Unless this has been added since the purchase, I would think it was very clearly stated.

        Comment


        • #34
          Originally posted by K_Bean_Coffee
          I can see how you would get confused by doing your research online and seeing O/S models
          The information I read was very clear and consistent.

          Originally posted by K_Bean_Coffee
          so, the performance difference between 10A and 15A is negligible.
          Again, saying 'you don't need that extra power' is missing the point when spending $3000+ on a coffee machine.

          Originally posted by K_Bean_Coffee
          I'm guessing that this is an issue because you researched using O/S websites
          Among others, I researched my information on the Australian importers website, which matched the official manufacturer manual for the machine.

          Originally posted by K_Bean_Coffee
          there's really no need for 15A when the unit is set for 10A
          And again, you could say there's no need for me to buy a new a coffee machine, I already had a good one. This is a passion of precision, where improving performance and accuracy are paramount. There is a difference, and that's what matters.

          Originally posted by K_Bean_Coffee
          nice write up EM. Thanks for taking the time to share.
          Thanks, my intention here is to share my experience. I hope this information helps others make a good product choice.

          Comment


          • #35
            Originally posted by Brewster View Post
            Am I missing something here?
            I've copied this directly from this machine's Product Description on Jetback Espresso's web site.

            • Current 10A (15A option available - please specify when ordering

            Unless this has been added since the purchase, I would think it was very clearly stated.
            Hi Brewster, Jetblack Espresso added this information immediately after refusing my request for a changeover in May 2016.

            Here's a link to JBE's Profitec 700 page a few days prior to my phone call (dated April 20th 2016).
            https://web.archive.org/web/20160420...ofitec-pro-700

            Comment


            • #36
              That makes sense now.
              Thanks for clearing that up enrichomanchez.

              Comment


              • #37
                Originally posted by enricomanchez View Post
                Hi Brewster, Jetblack Espresso added this information immediately after refusing my request for a changeover in May 2016.

                Here's a link to JBE's Profitec 700 page a few days prior to my phone call (dated April 20th 2016).
                https://web.archive.org/web/20160420...ofitec-pro-700
                I still can't see from that what made you think you were buying the 15amp version? . You claim to have thoroughly researched your purchasing decision, but neglected to ask the most important question of the vendor before buying - ie - is this the 15amp version (i've seen on overseas websites) ?

                Comment


                • #38
                  Originally posted by kofekitt View Post
                  I still can't see from that what made you think you were buying the 15amp version? . You claim to have thoroughly researched your purchasing decision, but neglected to ask the most important question of the vendor before buying - ie - is this the 15amp version (i've seen on overseas websites) ?
                  There's nothing there to suggest it differs to the manufacturers specification - indeed it's cut and paste from the Profitec website, so why would a customer expect to have to ask if it is the same machine? If it's a custom product for a particular supplier, the onus is on the supplier to disclose such information. I'd suggest it should carry a different model number - e.g. 701, to differentiate it and avoid such confusion.

                  Comment


                  • #39
                    Most manufacturers make machines to many different specs for different markets/countries . If we started giving each one different model numbers it would be even more confusing for the consumer . There is no one 'manufacturers spec'

                    Comment


                    • #40
                      Originally posted by kofekitt View Post
                      Most manufacturers make machines to many different specs for different markets/countries . If we started giving each one different model numbers it would be even more confusing for the consumer .
                      You'll find that many if not most manufacturers of electrical or electronic goods complete product codes have fields that differentiate markets, it's very common and I see no reason why this can't apply to espresso machines.

                      In any case all this discussion is mostly irrelevant as it completely misses the point: If the seller were upfront about his custom build for this market (which he subsequently rectified in the listing) then this situation would not have occurred. Either the customer would request what he was after or wouldn't have bought it in the first place. He made an error, has an unhappy customer and will hopefully decide to put it right.

                      Comment


                      • #41
                        I don't think it is irrelevant or missing the point - my point is - it isn't a 'custom build' . It is the AU spec , as specified by the importer . I'm just trying to point out the dangers of people internet researching machines, and expecting them to all be the same worldwide . No-where in the original listing did it state both boilers could be run simultaneously or it was 15amp . The listing was altered for clarity , not rectified

                        Comment


                        • #42
                          Originally posted by kofekitt View Post
                          I still can't see from that what made you think you were buying the 15amp version? . You claim to have thoroughly researched your purchasing decision, but neglected to ask the most important question of the vendor before buying - ie - is this the 15amp version (i've seen on overseas websites) ?
                          Hi kofekitt, Australian consumer law states that the seller needs to specify what's being sold to the buyer. The buyer should assume that unless otherwise specified, the product will match the available product specifications. Check here: https://www.accc.gov.au/consumers/co...mer-guarantees

                          You can claim a remedy directly from the manufacturer or importer if the goods do not meet one or more of the following consumer guarantees:
                          • matching description
                          I'm sure JBE realised their product description didn't mention alterations done to the machine which is why they added it.

                          Comment


                          • #43
                            Not weighing in on the which side is right here, but is regrettable that the issue couldn't be resolved via a reasonable phone chat.

                            Comment


                            • #44
                              I had hoped this discussion would contain more varied topics. However the 10/15A debate combined with consumer expectations seems to have dominated.

                              Originally posted by Talk_Coffee View Post
                              All current Izzo Alex Duetto III and some Duetto II units are configured to heat both boilers simultaneously.


                              We specified this for AUS stock some years ago and the resultant performance (especially steam) for the machine is superior and amongst (if not) the very best. This configuration draws 2170W total.


                              A 15A variant is available, but testing did not deliver any significant real world advantage.

                              Hey TalkCoffee, the Izzo Alex Duetto III draws 2170W at 10A, does it pull any more at 15A? The Profitec 700 is 1400W at 10A and 2600W at 15A.

                              Comment


                              • #45
                                On balance, if it's indeed the case that the site was changed after Enrico raised this, then I think Jetblack should step up and cover this as a GOGW if Enrico really wants it.

                                It's just good business sense since any potential AU buyer of the Pro 700 is likely to come across this thread as soon as they start googling prior to buying.

                                Having said all that, if I were enrico I'd really consider whether the 15a configuration is a good idea. There are some downsides, such as loss of the ability to use a Wemo or similar timer switch, all for a very marginal benefit in very limited circumstances (high volume domestic or light commercial use)

                                Comment

                                Working...
                                X