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Decent Espresso Machines (DE1) - Any thoughts?

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  • Click image for larger version

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    I've been cooking all week for today's company feast, of homemade beef wellington. It's our tradition for the boss to cook the annual feast for everyone.

    Alex, my first employee, has been asking for me to make this for years, because he used to work at the famed Mandarin Oriental hotel as a waiter, where he'd serve Beef Wellington to guests, but as an employee he never got to taste it.

    I've been practicing for a month, as I'd never made it either, and made 3 practice runs over the weeks. In the end, I changed it up a bit, as I find filet mignon to be bland, and use slow cooked organic Australian beef cheeks instead. King trumpet mushrooms (similar texture to foie gras), browned shallots and black truffles as the stuffing inside a butter puffed pastry. A tried to make a duck liver mousse, as kind of a poor-man's foie gras (and kinder too), but wasn't as successful, and came out more like a liver quiche (yum!).

    We've got so much to be grateful for, as the Decent team has really come together this year. I have a hiring policy of letting people have a try at working for us, and not being too fussy about their resume, so they have a stab at getting the job.

    I do this because the college I went to, Bates College in Maine, makes SAT scores optional, and weighs the in-person interview as the most important criteria. They do this because they found that test scores and grades were a very poor predictor of future college success. As it happens, Bates was the only school that let me in, out of 14 I applied to. I was in the bottom 1/3rd of my high school class, but in fact, did succeed at Bates.

    So, I take that lesson, and apply it to how I run Decent.

    The downside is that we do hire more than we need to, and then have a high "drop out rate", just as a College would.

    In the end, though, I love everyone who is here now, with me at Decent.

    To thank them all for making this work, absolutely every employee got a significant and permanent raise today, right before desert was served.

    So thank you everyone who has been reading my posts this year, as you're all part of the great year we've had. We feel all the more lucky for it, knowing how hard and awful it's been for many of you. Let's hope next year goes better.

    ps: we are staying open through the holidays, and shipping every day.

    Last year, we closed from the 24th to the 2nd, and we got quite a lot of grief from people for the long delay in getting their orders, as well as not having my best staff available to answer tech support. So now, we stay open. We might be slightly sleepy from over-eating, but we'll do our best to help.

    -john

    Comment


    • Thatsinteresting
      Thatsinteresting commented
      Editing a comment
      Adore the openness of Bates and your policies. To let people in, to let people flower is such a human and gracious and inclusive act, a mitzvah. To have talents wasted, not used, because someone did not have a chance is a sadness, a tragedy for them and a waste to society.

  • Hey John,

    First of all: Merry Christmas to you and your staff, they seem well cared for!

    I've been reading a lot about the DE1 over the last few weeks and at the moment, there is just one little detail that I couldn't find an answer for: If the DE1 is made to be used with a Bluetooth-scale, and you sell a pretty good one yourself, why is there no additional USB power outlet at the bottom of the machine to permanently power the scale without the need for batteries or an external USB power supply? Am I missing something?

    Comment


    • barri
      barri commented
      Editing a comment
      The DE wasn't primarily made to be used with a BT scale but it was with a tablet. The fact that you can is a bonus so DE have recently developed their own. BTW I went to my local $2 shop and bought a plug (costs more than $2 but it was cheap) that not only serves to power the machine but it has a USB connection that powers the scales. A simple solution.
      Last edited by barri; 27 December 2021, 09:02 AM.

    • SaltyMug
      SaltyMug commented
      Editing a comment
      Well yeah sure, that's certainly possible...it just seems kind of an obvious improvement to me and I therefore find it weird that it never occured to the designers. They otherwise seem to have thought of and implemented a lot of little improvements like that...

  • Probably a bit late for the portafilter handle conversation but I had some custom made from Wilcox on Etsy and I am partial to the steel caps. Click image for larger version

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    Comment


    • gc
      gc commented
      Editing a comment
      It's just a10mm or 12mm threaded bolt. It just unscrews. Some have difficulty with this though (I did) because glue was added to thread.

    • lemoo
      lemoo commented
      Editing a comment
      those look really good tom

    • tompoland
      tompoland commented
      Editing a comment
      Yes they just unscrew. Some handles and tougher than others but the glue can be softened by boiling the handles. Vice grips do the rest.

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    A frustrating chatbot gave me this idea

    Opening up a facebook chat yesterday with a company I buy from, led me down a immediately frustrating robot-conversation experience.

    At first, I thought it was a human, and then the robot didn't understand what I wrote, seemingly requiring me to add [Square Brackets] around my request. Even when a human (I think?) entered, I didn't know it for sure, nor their name.

    Instead of letting the frustration get to me, I thought: "I ABSOLUTELY never want anyone dealing with Decent Espresso to have this experience."

    And so, a day of programming later, when you're chatting with Decent (via Whatsapp, Instagram, Facebook, etc...) we now tell you which human you're dealing with. And we never, ever, hand you to a robot.

    I've long had this in our web-based customer support, since I programmed it myself. There's a photo of the human you're talking to, on every message. There are some robotic emails ("Here's your Invoice"...) but they're clearly marked as such, as collapsed/hidden by default.

    Something I've come to really dislike about modern company iteractions is how faceless and nameless it is.

    When you know someone's name, you know they have responsibility. If they screw up, give you bad advice or rude service, you can complain, and there'll be repercussions.

    And that's if it goes badly. Since you know their name, you can also thank them personally for exceptional service.

    At my previous company, Lyris, we had an unusual quota for our support department. Every representative had to receive two unsolicited "thank you" letters, sent to their boss, for a job exceptionally well done. We only wanted to keep people who went beyond the ordinary, to delight.

    A postscript: that company with the frustrating robot? They actually provided exceptionally good "human chat" support, fixing my bug within 2 hours and releasing it the next day. And they were fun to chat to. Their name? I have no idea, and can't thank them.

    -john

    Comment


    • Stu333
      Stu333 commented
      Editing a comment
      You’re spot on John, Communication is about people communicating with people. I wish more businesses thought about these things like you have, from the Customers perspective & experience. It’s not hard to put into practice, but it seems most organisations just choose not to.

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    COVID causes move to faster USA shipping from Decent, no extra cost

    While we ship our espresso machines via UPS/FEDEX, so they arrive in 2 to 4 days, we've continued to use the postal services to send our coffee accessories.

    Due to COVID, postal services have tripled in prices, and become much slower. This is mostly due to the lack of passenger flights, with unused baggage capacity used for most air mail packages.

    A few days ago, Postal Services from Hong Kong to the USA were completely suspended. And yesterday, Hong Kong ordered all flights from most of the Western World, to be stopped for (at least) the next 2 weeks. We're battling a COVID outbreak here, and trying to get back to COVID-zero, which we've enjoyed for about a year.

    A year ago, I had programmed support in our shipping software, for a lower cost service from UPS, called World Wide Express (WWE). It has a completely different programming API, and a need to pre-sort packages. Back then, it was much more expensive than the postal services, so we didn't use it, but now....

    We've done the calculations, and while we charge customers $10 to ship accessories to the USA, the average package is actually costing us $14. That's not too much of a difference. Now, with UPS's WWE, that's going up to an $18 average, which I feel is still OK.

    So: we can continue to afford to offer the same shipping rates to the USA on our accessories, as well as free shipping for purchases of 3-or-more items.

    Delivery time to the USA will hugely speed up with this change.

    Previously, using the postal service, the average delivery time was 10.8 days. But via UPS in December, the average was an incredible 1.9 days. You can see 15 months of tracking stats I've been keeping, in the chart above. It's a really good service.

    I've been long wanting to change to UPS for accessories for another reason.

    Every day, after our chef Michael has finished making lunch, he walks over to the post office with a massive quantity of each days' orders. There's no package pick up with an inexpensive airmail rate, you have to take packages to them. The load has been getting to be a btt much for him. I knew we had to transition to another way, soon.

    So, turning misfortune around, this new COVID news means that:
    • our accessories will now get the USA blazingly fast, fully tracked, via UPS WWE, in an average of 1.8 days
    • at a relatively most 28% increase in cost for us, which we can bear,
    • at no price increase to you
    At the moment, WWE is not available to the UK and EU, so we'll be continuing to use the postal services for orders going there.
    -john

    Comment


    • Click image for larger version

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      Open Screen Saver Project from Decent Espresso

      Since the Decent Espresso Machine has a tablet on it, and the machine is sitting in your kitchen, I always felt that it should display nice artwork, that complements your home and tastes. When the Decent is not being used, it cools down, the tablet dims to a settable brightness, and displays Decent-themed artwork I'd commissioned.

      I'd always planned on revisiting the artwork that's on there, and made the process of replacing my artwork, very clear (it's a /saver/ directory on the tablet). Some people have gone further and written app extensions that make it easier.

      But I'd like to take this idea waaaay further.

      Years ago, I had a (non money making) side project called "Pixcycler.com", whose goal was to upcycle low power LED screens most of us own, into art displayers for your home. I hired a retired Dutch art publisher (she had a background in legal clearance issues) living in the UK to find and organize, a vast collection of open license art, from museums around the world. It all had to be "open license", high resolution (3000 pixels or greater). She added metadata on every file indicating the source, license, artist, photo name, and more. All images have been tidily categorized. Over several years, the archive grew to tens of thousands of images, about 1TB large. I believe it's one of the largest curated open license image collections in the world, verifying and aggregating as it does, all the open museum collections we could find.

      On the Diaspora owner's group, there's a renewed interest in the screen saver, and a lot of Decent owners are programmers. So... I've announced that I'm opening up the archive to all, sharing my google drive of the archive https://tinyurl.com/decentart and encouraging people to make use of the archive, however they like.

      I'd love for:
      1) the tablet on the Decent to display your favorite art
      2) to make use of this currently-unused massive collection of Open Access art.

      And a big callout of thanks to Annemieke Dolfing, who did all this collection work for me, over years. I know she'd really love to see it come to something.

      -john

      Comment


      • saeco_user
        saeco_user commented
        Editing a comment
        Incredible!

    • John, I understand your reasons for an Android app rather than iOS but this idea really calls for a tablet with better graphics performance than a Teclast.

      Comment


      • tompoland
        tompoland commented
        Editing a comment
        The quality seems OK on my tablet. We have some great images already. Not exactly UHD I guess but nothing that would prevent me from enjoying a piece of art. It's not like it's hanging on my wall as such.

      • Budgiesmuggler
        Budgiesmuggler commented
        Editing a comment
        Likewise.

        I’d love photos of old school cafes and espresso machines

    • Im keen to know who's using Rao's Filter 2.0. He recently posted on his instagram about not using the Flair 58 mesh screen on top of the puck anymore, which would save a few $$. I haven't yet ordered the Whatman 55mm papers. I was wondering how many Aeropress papers might = 1 Whatman & if they are a good alternative.
      Also if any Lagom p64 users are using the 2.0, would be keen to know where your grinder setting sits roughly. Im on HU Burrs.
      Last edited by PhatBoy; 17 January 2022, 11:46 PM.

      Comment


      • Budgiesmuggler
        Budgiesmuggler commented
        Editing a comment
        I find the Bplus massively reduces channeling for light roasts.

      • decentespresso
        >decentespresso commented
        Editing a comment
        The bplus screen is the same as the Flair 58 screen, they make it for Flair.

        I'm advocating paper filters, as I'm finding that all porous materials go feral within a few weeks. Our mesh screens that we were testing, needed cafiza + ultrasonic bath, to get clean again. Just cafiza bath didn't do it.

        In this Hoffmann video
        https://www.youtube.com/watch?v=fSuqlZna6Tg
        he mentions that the manufacturer recommends holding the ceramic over an open flame to clean it. I think this is the same advice I'd give to metal mesh users.

        Those coffee oils don't want to come out, and go rancid. You can taste it in cup.

      • PhatBoy
        PhatBoy commented
        Editing a comment
        Hey Tompoland, which paper filters do you use at the bottom?

    • decentespresso good to know thanks John. I struggle to find one supplier with a good range of papers. Any links would be gratefully accepted. Alternately if you can post the name of the filter paper you use that would be great too.

      Comment


      • decentespresso
        >decentespresso commented
        Editing a comment
        Rao has told me likes Whatman filter papers.

    • Not specifically Decent machine related but possibly of interest anyway. The bplus type screen use commented on above piqued my interest?

      At times John has spoken and been quite informative about head space and the changes that can occur increasing headspace, AND/ or BUT we are also experimenting with screens - the mesh ones at least seemingly reduce headspace. ( I know differing purposes and can accept that , for instance I might prioritise more headspace because i like the long slow preinfusion effect but are there opposing forces at play here?

      make a comment if you have an opinion, or more likely to tell me I am way off base. Cheers darryl

      Comment


      • decentespresso
        >decentespresso commented
        Editing a comment
        YES, definitely a bplus screen, or any equivalent thick one, acts to reduce headspace. DE1 users have mentioned that it has the same effect as using a "shower screen spacer" mod in the DE1 group head, but easily removed as needed. And so you get a drier puck, and thicker body espresso.

    • Erik Lenaerts continues with his coffee cart at a local farmer's market, and discussion with others on the Diaspora owner's forum continues.

      One thing we're trying to figure out, is how to draw people toward his stand. The most eco-friendly (and a good project for his kids) was to make a coffee candle, so that lighting it spreads coffee smell around. Erik sent in this photo today, of his first try with it.

      If nothing else it's quite pretty. Would be great at a night market!

      -john

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      Comment


      • Click image for larger version  Name:	levermagissue4.jpg Views:	30 Size:	77.9 ** ID:	901355

        My article on "What Decent Espresso has learned from lever machines" is now readable online. It starts on page 34, in issue 4, at http://thelevermag.com

        You can jump to that issue here https://thelevermag.com/pages/issue-4 and then tap "34" into the page # to jump to.

        The "controlled water dilution" article starting on page 38 is really great, but I would recommend you just read the issue cover-to-cover, as there's lots to learn here.

        -john

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        Comment


        • tompoland
          tompoland commented
          Editing a comment
          This is the article, together with a previously published interview with you John, that motivated me to invest in a Strietman which I enjoy every day. My first espresso is from you remarkable Decent DE1XL and the second is from the Strietman. The third and final pout is a coin toss.

        • decentespresso
          >decentespresso commented
          Editing a comment
          Strietman and I are fans of each others work, so I'm pleased you bought one of his machines.

      • Click image for larger version

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        New Decent profile for making tea in a regular portafilter basket.

        There's a new profile for making tea with a regular portafilter basket, now in the Nightly version of the de1app, and which is shortly about to become the STABLE version. It's hidden by default, so tap the eyeball icon to check it and thus unhide it.
        
        I spent the past two weeks making and tweaking this recipe, because I went on holiday with my Decent, a tin of loose leaf English Breakfast tea, and a very distraught girlfriend, when she learned that I'd forgotten to pack the Tea Portafilter.

        This makes an acceptable mug of tea, very similar to what a kettle + steep would produce in flavor. I would not say it is superior to kettle brewed tea, unlike (for me) the Tea Portafilter, which makes a better cuppa, to my taste buds.

        However, what it is, is much, much more convenient when making loose leaf tea, since you can just "knock out" the spent tea leaves into your knockbox. No mess, unlike normal loose leaf tea brewing.

        I like my English Breakfast tea to be weaker, and without milk, so I make a 2nd extraction after the first "British Extraction" for Bugs, which does take milk.

        One good test, for me, of an extraction method, is whether a 2nd extraction is possible, and whether it is indeed weaker than the first. If yes to both, then the extraction method is likely fairly good.

        Approach-wise, what tasted the best, was eight alternating 10 second pauses (brewing) followed by relatively low flow (3 mL/s) rinses of the leaves, lasting 10 seconds. Not alternating (ie, trying a constant constant low flow) produced a much more tannic drink. Total time of 3 minutes is the same as kettle-brewed. 2 minutes wasn't strong enough, and 4 minutes started to produce tea and the end that was too weak for this style of drink.

        A 105ºC temperature attempt "steamed" the tea, and was a pleasant flavor, but too much water was lost to vapor, and the cup was very much not full.

        Lower than 100ºC produced a weaker brew. I did not try this approach with more delicate teas that require lower temperatures. It might work; I'd love to hear how you fare.

        Sometimes, necessity is the mother of invention.

        -john

        Comment


        • Thought I’d leave this here. Didn’t expect to see the Decent DE1 and John Buckman written up In the AFR amongst other equipment.

          https://www.afr.com/technology/this-...0211207-p59fld

          Comment


          • decentespresso
            >decentespresso commented
            Editing a comment
            Indeed, go to Chrome developer tools, settings, and "disable javascript" and the article becomes readable w/o subscribing.

            It's a quite well informed writeup, I'm impressed.

          • decentespresso
            >decentespresso commented
            Editing a comment
            Even easier, Archive.org has the article, here's the link: https://tinyurl.com/fr-au-decent

          • Budgiesmuggler
            Budgiesmuggler commented
            Editing a comment
            I’m starting to wonder why I pay $$$ to subscribe to the AFR given all the ways around the paywall!!

        • After such a compelling article I should probably buy a DE1 now. Do me a deal John?

          Comment


          • decentespresso
            >decentespresso commented
            Editing a comment
            There's a link to "discounted machines" here
            https://decentespresso.com/queue

          • tompoland
            tompoland commented
            Editing a comment
            JT my DE1XL arrived last March (from memory). Other machines have come and gone around it. Definitely a keeper and worth every cent. Great support in the Decent Diaspora group too.
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