Originally posted by Caffeinator
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It took me 4 1/2 months to tame a Strada, which is far less complex than the DE1. Getting a DE1 to dance in three weeks would be too tall a mountain for me to climb (other than using presets). Anyone who wants instant gratification from their DE1 will probably be disappointed and "move it on up the road". Having said that, I would still like to know what egregious fault annoyed you and your mate so much?
My own clearly stated main "DE1 issue" is that it does not shoot and froth simultaneously - and I am back to having an extra machine on the bench as a milk frother after a few years of a lowly (very underrated) 6910 being capable of both. FWIW, in 10 months I have only steamed one lot of milk in the DE1 to test it worked (it did).
My other annoyance is more general but minor (until you have 40+ people cuing for a cuppa) - like far too many other "new tech machines (including digital cameras and DVR recorders)" there is a delay between hitting "start" and getting action. With my La Pav and most earlier commercial machines there is no delay. The DE1 is about middle in terms of that delay - and being "old school" those delays still drive me mental. FYI, the 6910 is just over 1 second. As a result, I am highly likely to get the DE1Cafe simply to fix those issues - it will shoot and froth, the delay is down to 2 seconds (still 1.5 seconds too long in my view). It will also save some needed bench space.
Moving on: The OP was looking at the DE1 / Bianca range or I would not have taken the time to comment. No way is it "way beyond what our OP will ever require" unless you are assuming he is unwilling / unable to tinker and / or the OP does not care what his cuppa tastes like. Fairly specious either way.
Local service: your call. Perth has only one repairer I would trust and numerous cowboys - look up my own experience with 5 Senses on Journeyman's epic "my new machine" thread https://coffeesnobs.com.au/brewing-e...tml#post507869 - they actually replaced the collar on my 6910 by forcing an ill fitting (by design) 6900 one and bending the frame to fit! Some guys should not be trusted with a cheap pod machine repair. Several of my friends have had botched repairs from other servicing guys over here - and almost all of them I ended up fixing myself, often with no parts needed (unless, like three other machines from other "repair cowboys", the idiot used the wrong part in the repair).
Over to the DE1 service: Twice now John at Decent has sent me upgraded (minor) parts for my DE1 on the basis that some of them have failed in other machines. All my original parts are still fine, these were unannounced free "replacements" off his own bat. I cannot fault that level of service. Perhaps that is why the DE1 is a relatively expensive machine - you actually get good service with it (sigh, why is that unusual?).
A brief comment from Luca's post about rotary vs vibratory pumps - my La Pav (rotary) makes worse coffee than my 6910 (vibe) for two pump related reasons
1) The rotary pumps is about the size (and probably power) of an old Holden starter motor.
2) It is an instant start pump (like 90+% of rotaries in espresso machines).
As a result of all that power it cannot even be easily fooled into doing preinfusion (i.e. flicking it on briefly). Any light to medium roast needs some preinfusion to really shine and the La Pav simply cannot deliver.
Enjoy your cuppa
TampIt

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