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New La Marzocco GS3 MP manufacture date

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  • #16
    I have a response from La Marzocco that the original and replacement machines are from the same batch. They said the machines can sit on shelves and can be over a year old for a Linea Mini. So will have to suck this up.
    My advice to any potential new buyers, who are concerned about manufacture date is to get a written confirmation date PRIOR to delivery and order from somewhere else if not happy. Unfortunately I missed the boat this time, but lesson learned.

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    • Caffeinator
      Caffeinator commented
      Editing a comment
      Boolsheet (I suspect). There were times last year when they had no stock of Linea Mini and to the best of my recollection, the GS3 as well. I believe that one about as much/far as the wrecked machine could have been thrown by the courier.

    • Moffee
      Moffee commented
      Editing a comment
      There is no way of confirming with 100% certainty what I was told , unless I went into their offices and did an audit. But I should have asked for the manufacture date before it was posted. If I can save any new buyers a similar experience then it’s worth putting it out there. A $10k machine is a big investment and it’s not unreasonable to expect the best longevity and resale value as possible.

    • Caffeinator
      Caffeinator commented
      Editing a comment
      Agreed. I have very little respect (rounded to zero) and a similar amount of trust for the shoe salesman and his @home buddies.

  • #17
    I was informed LaMarzoco are being super stingy on warranty and denying people fair entitlement based on not using a specific type of water filtering.

    Can anyone confirm if this is still happening? When I factor in the 3rd party remarks about the Home sections manager and attitude it doesn't give me much confidence in buying into the LM brand. I'm quite strong on my values when it comes to warranted rights and supporting brands that provide quality, respectful through life support.

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    • JohnA
      JohnA commented
      Editing a comment
      i think you are worrying about nothing mate. I have had my GS3 for close to 4 years now and it hasnt missed a beat. I service it myself as per the service requirements, which is very easy to do and the parts are very easy to get.
      As for resale, seeing what else has sold recently, your resale will still be very good
      Just enjoy the machine.
      As for water filters, i have been using the brita purity c150 finest from day one (which is recommended for S/S boilers) and no signs of any scale build up in my machine

    • Caffeinator
      Caffeinator commented
      Editing a comment
      Likewise. Australian Consumer automatically overrides any of their smug BS.

      My thoughts are that they want to take the whole shebang back and sell solely via @home. If that's so, they can't sidestep consumer law unless a user deliberately tried to damage a machine.
      Last edited by Caffeinator; 17 March 2022, 09:56 AM.

  • #18
    We are blessed (maybe not the right word haha?) to have such solid consumer guarantees here to be sure.

    I'm very familiar with statutory laws and have a good amount of experience in arguing with recalcitrant warrantors; it's just an experience I would rather avoid .

    John I get your point - but I also consider warranty is one of those things you can ignore until you need it; an opinion shaped by my experiences as an advocate doing pro-bono work for people who are being shafted.

    The mitigating factor here I guess... which you highlight nicely as a reminder thank you is that such a machine is eminently serviceable and repairable by design; worst case I'm just replacing the part that goes pop.

    Your experience is that it's quite fine to achieve in a home workshop?


    I think my concern likely becomes more valid when pursuing some of the emergent machines like the Decent or others with far more extensive and expensive electronic components where troubleshooting an error can become much more challenging not just expensive.

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