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La Marzocco Linea Mini firmware upgrade to 2.10

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  • La Marzocco Linea Mini firmware upgrade to 2.10

    Got download Error from La Marzocco Home app (IOS) during Linea mini firmware upgrade from 2.09 to 2.10 (latest). Has anyone got this issue?

    Thanks.

  • #2
    Users on another online coffee forum reporting lots of issues with it too. They kept trying and eventually it loaded. Otherwise i'd contact LM Home

    Comment


    • #3
      Thanks. Will wait and contact La Marzocco home app support

      Comment


      • #4
        Aren't you not cautious that Eastern Russia operatives might hack your LmLm to access your latest and greatest espresso recipes ?

        They're out there.......

        Comment


        • #5
          I too having been trying for hours with no luck ?

          I'll keep trying and hopefully provide a positive update ?

          Comment


          • #6
            Same here, tried loads of times but continues to time out

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            • Caffeinator
              Caffeinator commented
              Editing a comment
              Perhaps they should stick to espresso equipment and stay away from software. Every time they release a software update- back to square one in my case. As for the firmware, I'll be leaving mine as is. With a gear pump, I don't need nor want anything to change.

          • #7
            Same here. Been trying since yesterday but to no avail. I've also seen reports from other users about the red indicator keeps flashing after the firmware upgrade. The solution seems to be that you'd need to open the machine up and flip the dip switch to the on position. Would like to avoid doing that if possible...

            Comment


            • fliang28
              fliang28 commented
              Editing a comment
              When error, yes it goes to red light flashing. I think that is like standby mode. Just turn the machine off then turn it back on and all back to normal.

          • #8
            Also unable to update to 2.10 (from 2.07), friend in Europe had no problems with his. Anyone spoken to LM and received any guidance from them? I'm plumbed in so I'm keen to try the line pressure pre-infusion!

            Comment


            • JZ42
              JZ42 commented
              Editing a comment
              I reached out to Caitlin from LM Home Australia about the issue and she said to report the issue through the app (to LM US or something I presume). Not very helpful so I haven't done that.

            • Caffeinator
              Caffeinator commented
              Editing a comment
              Typical....

          • #9
            LM Italy told me they are upgrading the bandwidth and hope it will solve the issue soon. I guess just have to wait until everyone comes down and not to bombard the server.
            --
            Reply from LM Italy

            thank you for reaching out to us.
            Due to the high volume of traffic on our cloud servers, few clients are experienced some issue downloading the new version of the machine firmware.
            We are working on boosting our cloud to help it manage with the high amount of requests. If you try again later today or tomorrow, you should be able to complete the update successfully.
            Apologies for the inconvenience, we remain at your disposal should you need further assistance.
            Kind regards

            Comment


            • #10
              I'm getting the same error today trying to update. Tried several times. I wrote to solutions.usa@lamarzocco.com to ask them what's going on. Have not heard back yet.

              Comment


              • #11
                So after I reported the issue to LM through the app they manually updated my gateway on their end. After all, I managed to update my firmware in one go! No more annoying 'download error' messages! So yeah you may actually need to ask for help (through the app you can get help from the IoT aftersale support)!

                Comment


                • #12
                  How did you get help in the app? The only thing in the app that I see is on the User Account screen, at the bottom left is a "report a problem" link. From there, it seems to just send an email. Is that what you did?

                  Comment


                  • bwed
                    bwed commented
                    Editing a comment
                    How long did it take them to respond to you?

                  • JZ42
                    JZ42 commented
                    Editing a comment
                    around a couple of minutes I think, it was really quick.

                  • stubryden79
                    stubryden79 commented
                    Editing a comment
                    Same for me, they fixed it in no time

                • #13
                  Same issue with me..."Download Error". The problem certainly is not at my end as I am getting 950Mbps at the moment

                  Comment


                  • #14
                    Hey guys i seem to have this problem as well. Any known solutions? I tried pressing the report a problem on the la marzocco home all but doesn't seem to work as well. Very weird

                    Comment


                    • #15
                      I have attempted many times with ERROR download. Finally successfully upgraded my to v2.10 now.

                      I have disabled auto-standby before the upgrade then enable it back. Not sure that helps. Good luck everyone.

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