Announcement
Collapse
No announcement yet.
Decent Espresso Ripping Off Australian Customers
Collapse
X
-
What a weird hill to die on.Originally posted by xioxxio View PostIts a disgrace, Australians should pay the HKD price since the product is manufactured and shipped from HK. Obviously the shipping and tax (GST) will vary from country to country.
When you dont do the right thing, karma is a bitch.
Since you refuse to accept the cogent explanations provided to you, then I guess your options are either move to HK and pay the HK price or cry harder.
- Flag
- Likes 5
Leave a comment:
-
If you are unhappy with the Australian CIF price and the option of local repairs then ask for a FOB option. Of course, in the case of warranty, it would be return to base, at your cost.Originally posted by xioxxio View PostIts a disgrace, Australians should pay the HKD price since the product is manufactured and shipped from HK. Obviously the shipping and tax (GST) will vary from country to country.
When you dont do the right thing, karma is a bitch.
If the machine would need warranty work and you don't want to pay for freight to HK, then you can engage the services of the approved agent in Australia, at your cost. If you live local to them, it would be a win-win situation, if you reside anywhere but Brisbane, then not so much.
Simply the cost of doing business in Australia. Not everyone seems to understand this. Fluctuations in currency, metals and shipping are impossible to forecast. One can lock in a fixed price for a fixed term, but that comes at a cost and all boils down to how much risk you are willing to wear. Not always favourable.
Let us not forget the lovely customs fees and associated handling costs with LCL freight - impossible to predict.
As to the right thing, who decides what is right? Politicians? Activists? Jet setting billionaires? Actors? Influencers? Or consumers with their wallets?
Paying a premium for a service is to be expected, wanting something for nothing is very un Australian.
Karma is busy attending to more important issues....
- Flag
- Likes 4
Leave a comment:
-
I suspect that somebody else is currently using the family brain cell.
- Flag
- Likes 3
-
Whinger!
Grab some flights and go buy one in HK then. So sick of reading this shit.
- Flag
- Likes 3
-
not sure if this guy is trolling? Or has literally never purchase anything online from an international seller?
- Flag
- Likes 3
Leave a comment:
-
Oh boy........ the ignorant can be helped, but the close-minded, not so much.
- Flag
- Likes 5
Leave a comment:
-
Its a disgrace, Australians should pay the HKD price since the product is manufactured and shipped from HK. Obviously the shipping and tax (GST) will vary from country to country.
When you dont do the right thing, karma is a bitch.
- Flag
Leave a comment:
-
Definitely advised to avoid politics living in HK! The A in SAR is silent. Apologies for drawing you closer to that conversation.
Just wanted to point out more than one way to rate a Customs organisation. While suiting some organisations needs is good, an organisation which is used on a whim as a tool to punish a country is bad
- Flag
Leave a comment:
-
My mistake, you're totally right. I had mis-assumed that AU charged both duty and GST on imports, but no, only GST is charged, which I agree, is fair. We get our tax numbers from the shipping company (so we don't need to understand each country's rule) and the rate appears to be 10% plus a 0.48% customs-clearance administration fee, which is very reasonable.Originally posted by 338 View PostSlightly digressing, but as a patriotic Australian on Australia Day, I have to take exception with the inaccuracies in your comment. For the most part, Australia does not charge Duty on software but do charge GST(goods and services tax, similar to VAT). This creates a level playing field for Australian businesses who would have a disadvantage against overseas companies. Otherwise every software business would supply from o/s and be 10% cheaper than their competitors. I assume you know their is no duty as last time I checked the price on a Decent had exactly 10% for GST.
I hope it's ok that I avoid a political discussion, given that I live in Hong Kong.Originally posted by 338 View PostTotally agree with Australia's system being difficult and not at all suited for returning machines, our system makes the consumer the exporter and the responsibility and work that brings. But worst in the world?? What about the country you produce in, export from and you chose to officially become a resident of? At least Australian Customs has a manual and operates to rule of law. China imposed a bunch of quality tests on Australian coal, wine, grains (especially barley), lobster. Initially this was explained in the Global Times (Beijing's mouthpiece) as China wanting to 'punish' Australia for having the temerity to suggest that, in the middle of the world's worst health crisis in anyone's lifetime, that an independent review should be conducted in to the origins of Covid. They eventually claimed it was due to dumping but these were garbage reasons. This caused billions of dollars damage to the Australian economy (though interestingly enough not coal) especially small businesses and family owned farms. Just to the lobster industry it was meant to have cost $1.6b. This was being discussed with WTO by Australia. Of course this same Customs system still trades with Russia when others won't. So I would rate a Customs system which can cause billions of dollars damage to an economy and small businesses because of a perceived slight, which is being used in a bullying and vindictive way as 'the worst in the world'.
-john
- Flag
- Likes 6
Leave a comment:
-
John totally agree with why you charge extra for some regions due to costs.Originally posted by decentespresso View Post[*]this extra charge is partially because shipping to/from the USA is remarkably cheap (half of elsewhere) and duty-free. It's pretty unique on the planet, whereas Australia's tariff regime is among the worst on the planet. AU violates the WTO ITA agreement (there's talk of a WTO lawsuit against AU), and charges import duty on software, and tends to not honor shipping machines out/in for repairs without them be re-tariffed. https://www.wto.org/english/res_e/focus_e/focus17_e.pdf - these shipping and duty costs increase the costs of dealing with AU.[/LIST]-john
Slightly digressing, but as a patriotic Australian on Australia Day, I have to take exception with the inaccuracies in your comment. For the most part, Australia does not charge Duty on software but do charge GST(goods and services tax, similar to VAT). This creates a level playing field for Australian businesses who would have a disadvantage against overseas companies. Otherwise every software business would supply from o/s and be 10% cheaper than their competitors. I assume you know their is no duty as last time I checked the price on a Decent had exactly 10% for GST.
Totally agree with Australia's system being difficult and not at all suited for returning machines, our system makes the consumer the exporter and the responsibility and work that brings. But worst in the world?? What about the country you produce in, export from and you chose to officially become a resident of? At least Australian Customs has a manual and operates to rule of law. China imposed a bunch of quality tests on Australian coal, wine, grains (especially barley), lobster. Initially this was explained in the Global Times (Beijing's mouthpiece) as China wanting to 'punish' Australia for having the temerity to suggest that, in the middle of the world's worst health crisis in anyone's lifetime, that an independent review should be conducted in to the origins of Covid. They eventually claimed it was due to dumping but these were garbage reasons. This caused billions of dollars damage to the Australian economy (though interestingly enough not coal) especially small businesses and family owned farms. Just to the lobster industry it was meant to have cost $1.6b. This was being discussed with WTO by Australia. Of course this same Customs system still trades with Russia when others won't. So I would rate a Customs system which can cause billions of dollars damage to an economy and small businesses because of a perceived slight, which is being used in a bullying and vindictive way as 'the worst in the world'.
- Flag
- Likes 1
Leave a comment:
-
This has come up a few times, the response was:
“1) Canada/Australia/EU have an annoying customs regime, that makes it impossible for us to send machines back to HK for repairs, without double-paying import duty.
2) thus I have had to hire an employee in Montreal to repair Canadian decent machines. Same for EU and Australia.
3) Canada has more consumer rights than the USA, and compliance costs money
4) shipping warranty parts to those countries is way more expensive than shipping to the USA. Typically 2x as much. We pay for that.”
“We price Canadian, Australian and European machines at a 15% premium due to customs, local repairs, and increased compliance cost.”
While I think we are still getting charged a bit more over and above this, it’s a pretty reasonable response. If your figures are correct we’re sitting at a 12% premium.
https://www.home-barista.com/advice/...0.html#p746037
- Flag
-
The concept of "The Australia Tax" doesn't really apply to physical goods as much as it does digital goods
As John has said, taxes and duties that are required to get anything into Aus are extreme and only serve to line the pockets of the Gov. There's not much Suppliers can do about it
"The Australia Tax" is when digital service providers (Apple, Netflix, Spotify, Adobe, ect) charge Australians considerably more for digital only goods than they would in other markets simply because "we know you'll pay it"
You can thank our, relatively, high median income and standard of living for that one
- Flag
- Likes 3

Leave a comment: