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Steam Pump Problems EM6910 (noob)

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  • #16
    Re: Steam Pump Problems EM6910 (noob)

    Originally posted by 236467242F3F570 link=1236404534/14#14 date=1245911126
    Originally posted by 504F58454D4F4F5D4243502A0 link=1236404534/8#8 date=1245728350
    Took it in, bought another to replace it while it was gone for just over six weeks.
    So your Sunbeam was cactus after just 8 weeks and yet you bought another one to use whilst your original one is being rebuilt.  Im missing the punchline.... ;D

    Well that would be in a different thread...

    ...one of the Sylvia threads that spend more time bagging 6910s than talking about Sylvias

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    • #17
      Re: Steam Pump Problems EM6910 (noob)

      Yeah, okay, so you might have seen Im a noob. Just getting used to the whole idea and I had read that the machine was good for those starting out. Its also supposed to be low maintenance...which it is if it isnt broken.

      We also have to remember that by the magic of the Internet, customer dissatisfaction is 90% when the real number is rather less than that. ;-)

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      • #18
        Re: Steam Pump Problems EM6910 (noob)

        Not criticising the machine, just your logic.  

        Why, if something had broken down very badly, would you want to putchase the same item again whilst the original one was broken.  

        You couldve got a refund for the broken machine, or just had it exchanged for a new machine.

        Anyway, apologies for going OT.   I hope you get your original back in good order and you continue to enjoy great coffee.  

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        • #19
          Re: Steam Pump Problems EM6910 (noob)

          Ah, yes, well, Sunbeam were being jerks about it but we liked the machine. Thats the problem with things now - even if you like the product and are being terribly reasonable, the person at the other end of the phone cares not a jot for you. We also looked at the economics and worked for us to have a second one.

          Plus we knew we could sell the first one and not be too far behind once we got it back all shiny.

          No need for apologies, I can see why you think the logic is flawed.

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