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em6910 problem...sunbeam customer service...pathetic!!!

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  • #16
    Re: em6910 problem...sunbeam customer service...pathetic!!!

    Originally posted by 042B22203708242B24222028202B31450 link=1242812958/14#14 date=1242863119
    TG have you a Blue Card
    Ive got one with several shades of brown.
    Will that do?

    Comment


    • #17
      Re: em6910 problem...sunbeam customer service...pathetic!!!

      Originally posted by 1C203D262C2D3A2F272C480 link=1242812958/15#15 date=1242865208
      Originally posted by 042B22203708242B24222028202B31450 link=1242812958/14#14 date=1242863119
      TG have you a Blue Card
      Ive got one with several shades of brown.
      Will that do?
      ROFLMFAO and CMGO ... I hate having the flu...

      It took me a while... But I got it in the end ;D

      I was going to suggest Blue card for First Aid etc as Baz might want to kick a wall or something :-?


      Oh well I guess the multi shaded brown card might carry some weight

      Whos name does it have on it ?

      Comment


      • #18
        Re: em6910 problem...sunbeam customer service...pathetic!!!

        Originally posted by 46696062754A66696660626A626973070 link=1242812958/16#16 date=1242872343
        Whos name does it have on it ?  
        Mine!

        My First Aid card is white.  :P

        If he wants to kick a wall Id show him how to do it properly so he wouldnt hurt himself.

        Comment


        • #19
          Re: em6910 problem...sunbeam customer service...pathetic!!!

          Hi Baz

          I noticed in your replies about 10 up (the ones with the replies in yellow), you said you used the double floored basket...Im thinking that you mean you used the double basket (ie; the big one), rather than double floored basket?

          However, if you are using the double floored basket with only the little hole in the bottom, Id suggest throwing this into the cutlery drawer in the kitchen and using the single floored basket. The double floor one is really only meant for people that use 6 month old supermarket bought pre-ground coffee with their coffee tastebuds in their proverbials ( :P ), not for people that buy fresh roasted beans and grind it themselves.

          Use the DF one for checking the sweet spot only per AMs instructions, then it can get relegated to the bottom drawer in the kitchen.

          Cheers
          Di

          Comment


          • #20
            Re: em6910 problem...sunbeam customer service...pathetic!!!

            Hoyks dont worry, he meant double basket.

            I popped in to see baz today and to see what the fuss was about.

            AM - sweet spot is 12.

            I removed the seal for inspection and there were no apparent cracks or splits.
            The collar also didnt look worn (compared to the one at work that needed replacement.

            I filled the double basket and ran a shot.
            Gauge hit the red.
            Red starts about 2:00 - needle hit about 3:00.

            I stopped the shot at signs of blonding.
            Couldnt measure the pour but my estimate was about 50ml.

            Handle locked in about 5:00; which is where the arrow is on the collar.
            Dose was about 2nd ring on a Pullman.
            Must have hit the screen because the empty basket locks in around 4:00.
            Baz doses a little less than I do; about one ring less on the Pullman.

            I told baz that the machine doesnt seem as bad as he described.
            For a start it didnt leak when the shot was poured.

            It may bear watching and a spacer will help if the collars does wear.
            He took a 2 year warranty deal so theres no need to panic just yet.

            --

            AM - your opinion please.
            If Id have tried for an extra 10ml Id have gone 1 notch finer or dosed just a little more, but both these options would pysh the needle further into the red.
            Never a problem on the machine I used to use but it flies in the face of your sweet spot theory.

            Comment


            • #21
              Re: em6910 problem...sunbeam customer service...pathetic!!!

              Originally posted by 1C203D262C2D3A2F272C480 link=1242812958/19#19 date=1243092328
              AM - your opinion please.
              If Id have tried for an extra 10ml Id have gone 1 notch finer or dosed just a little more, but both these options would pysh the needle further into the red.
              Never a problem on the machine I used to use but it flies in the face of your sweet spot theory.
              Thanks TG... The sweet spot is not mine... The theory make sense and it is what the SB service guys do when checking the pressure etc... Same a 20-30 ml of water after steaming for 60 sec etc... They have a number of checks they perform to assess the performance... Problem is when they do a test and comes back within limits and a user may have a different comment..



              I filled the double basket and ran a shot.
              Gauge hit the red.
              Red starts about 2:00 - needle hit about 3:00.
              Must be one of the newer ones... The older ones the red starts about 3 +

              The old one runs at about 2 to 2:30, but my one here will choke and roll over at 2:00 and die at 2:30.


              I stopped the shot at signs of blonding.
              Couldnt measure the pour but my estimate was about 50ml.
              Well we all know the 60 is a ball park

              Handle locked in about 5:00; which is where the arrow is on the collar.
              My newer one is not quite to the arrow.. System is about 10 months old now..

              Dose was about 2nd ring on a Pullman.
              Must have hit the screen because the empty basket locks in around 4:00.
              Baz doses a little less than I do; about one ring less on the Pullman.
              Do not have a pullman YET... So can not comment other than the 5cent piece test

              I told baz that the machine doesnt seem as bad as he described.
              From what I have read... It sounds like it is not as bad as we understood from his posts and the info we were interpreting

              I guess the same questions come back to haunt me... Beans / Grind / Tamp

              I know that with some beans that I have roasted... Blonding and crap and a different bean will give great crema / flow / time and pressure using the same grind and tamp..

              There is a post here some where and I have also read it... That is a rule of thumb as to Tamp Vs Grind and how the pour / flow rate will give you teh clue as to which one to change and high or lower..

              Problem is I can not find it... Bugger....

              I should be taken out that back and forced to ride a Bultaco 250 trials bike, with a broken right foot .....

              Comment


              • #22
                Re: em6910 problem...sunbeam customer service...pathetic!!!

                I have the same problem~~~LEAKING!!
                After serving me for 1 year and a half, I finally have to take it to the sundeam service centre~~And they said it will take 2-3 wks for quote
                No coffee for a month~~~not happy at all

                Comment


                • #23
                  Re: em6910 problem...sunbeam customer service...pathetic!!!

                  Originally posted by 7A7C6E60657C67090 link=1242812958/21#21 date=1243240186
                  I have the same problem~~~LEAKING!!
                  After serving me for 1 year and a half, I finally have to take it to the sundeam service centre~~And they said it will take 2-3 wks for quote
                  No coffee for a month~~~not happy at all
                  What do you mean leaking ?

                  1: Head / Collar
                  2: A group seal
                  3: Internally

                  Please explain...

                  Comment


                  • #24
                    Re: em6910 problem...sunbeam customer service...pathetic!!!

                    leaking after 1 1/2 years, my money would be on a worn seal (unless you answer internally to AMs question above). They used to be in short supply, not sure if that is still the case, but if not (and you can get one and a spacer or 2) its a 2 min "do it yourself" job, "should" cure your problem

                    Comment


                    • #25
                      Re: em6910 problem...sunbeam customer service...pathetic!!!

                      AM: When im pulling my shot, there is water leaking around the brew head. I changed the seal 3-4 months ago. My point is, it still leaks after i changed the seal. Therefore, I think it is the collar.

                      I reckon, I over wound the collar by frequently updosing. I remember your pervious post saying constently updosing can over wound collar.

                      Comment


                      • #26
                        Re: em6910 problem...sunbeam customer service...pathetic!!!

                        AM: My 6910 is an early version. I can find the sweet spot using the "dual wall basket" test. But when i make coffee, i can never get a correct flow rate (using noraml double basket) when the pressure gauge reaches the sweet spot. The shot is always too fast. When i set the grinder finer (putting the same amount of coffee), the pressure gauge goes to 3:00 oclock position. Then i can get a decent shot. My question is, when i get my machine back, i dont want to over wound the collar again. What can i do to get a good shot without putting too much pressure to the machine? I want to slower my shot @ the sweet spot.
                        But if i underdoes it tends to make a mess inside the basket~~  

                        My routine shot is simiular to the link below ( I always have hanneling issue and mouse tailing issue):
                        http://www.youtube.com/watch?v=adYqeZHAW8k&feature=related

                        Comment


                        • #27
                          Re: em6910 problem...sunbeam customer service...pathetic!!!

                          Originally posted by 4E485A545148533D0 link=1242812958/24#24 date=1243254604
                          AM: When im pulling my shot, there is water leaking around the brew head. I changed the seal 3-4 months ago. My point is, it still leaks after i changed the seal. Therefore, I think it is the collar.

                          I reckon, I over wound the collar by frequently updosing. I remember your pervious post saying constently updosing can over wound collar.
                          The issue is not so much up dosing but HOW much... Thus the 5 cent piece is a good guide.

                          Originally posted by 4E485A545148533D0 link=1242812958/25#25 date=1243255815
                          AM: My 6910 is an early version. I can find the sweet spot using the "dual wall basket" test. But when i make coffee, i can never get a correct flow rate (using noraml double basket) when the pressure gauge reaches the sweet spot. The shot is always too fast. When i set the grinder finer (putting the same amount of coffee), the pressure gauge goes to 3:00 oclock position. Then i can get a decent shot. My question is, when i get my machine back, i dont want to over wound the collar again. What can i do to get a good shot without putting too much pressure to the machine? I want to slower my shot @ the sweet spot.
                          But if i underdoes it tends to make a mess inside the basket~~  

                          My routine shot is simiular to the link below ( I always have hanneling issue and mouse tailing issue):
                          http://www.youtube.com/watch?v=adYqeZHAW8k&feature=related

                          1: When you go finer... do not tamp as hard..

                          2: I like to be a bit above the SB sweet spot... And I just balance the issue of Grind Vs Tamp to get it where I want..

                          NOTE: the quality and type of beans make a big difference...

                          3: Yes, if you do not have a full PF sloppy basket is the outcome..

                          I did not like that pour... May be wrong but STALE beans is what it says to me...

                          Also who knows what basket / volume was run..

                          So... All I can suggest at the moment is try some different beans... And balance teh grind and tamp...

                          This link has some great stuff... You may well need to print and read.. Then visit some of the sections when looking at you system... http://home.surewest.net/frcn/Coffee/HowToEspresso.html






                          Comment


                          • #28
                            Re: em6910 problem...sunbeam customer service...pathetic!!!

                            Here is a tip of mine for the leaking, if its of any use whatsoever.

                            As you know with my (former) baby, every in between fortnight, I unscrewed the shower screens, removed the blue seal and gave it all a good scrubbing (or wiping, with the seal!) One time, I put it all back together afterwards and starting finding I was getting some leaking and thought, oh-oh already???

                            Persisted with it but did my normal clean four weeks later and put it all back together again and voila, no leaking again whatsoever. So it turned out that I must have seated either the seal or the shower screens slightly askew.

                            So I guess one of my suggestions for the leaking is take your shower screen assembly apart (Id recommend doing this anyway around once a month for a clean and seal check) and put it all back together again. You may find that its just seated a little bit out, particularly if you replaced the seal yourself.

                            Also, if you are regularly taking it apart for a clean and checking the seal, you can order another one at the first sign of any trouble whatsoever and have the seal pre-ordered and ready once it goes.

                            Cheers
                            Di

                            Comment


                            • #29
                              Re: em6910 problem...sunbeam customer service...pathetic!!!

                              I spare fellow snobs of the sager I went through with my EM6910, but Ive just spent all night tearing the bugger apart, and after carefully looking and looking and looking, I discovered the problem.

                              Original Issue:
                              When stopping the shot the pressure is not released and no popping sound is heard
                              Secondary Issue:
                              Not enough pressure to run a proper cleaning cycle using the cleaning tablets.  All due to the stupid silicone basket seal not sealing.

                              Sunbeam sent out a silicone O-Ring to go between the group seal and the top of the unit.  Inserted that and ran a cleaning cycle. BINGO!!  Now I had insant pressure loss when finishing the shot, but still no pop.
                              Went to repeat the cycle and I could see water coming from under the unit.  Thats right, water was coming out of the guts of the unit.  I ceased using the unit and reported it to Sunbeam.  They wanted me to take it to the repair guy at Ashfeild. Like Im going to take it there and have him tell me its rooted.

                              So, like I was saying I took a screwdriver to it and investigated.

                              Turns out that the waste hose had popped off the bottom spout.  Was pretty hard to get to it, but what I ended up doing was removing the plastic waste spout and hang the hose out there.  Will get a longer hose as its a little short.

                              So, in short you have a hose that is about 4mm ( Inside diameter ) and trying to remove water and traces of coffee through a brass nozzle that is about 0.5mm.

                              Where is the logic in that design?  What I find disturbing is that Sunbeam always seem to have something to send out to give you a fix.  "Oh here is a silicon O Ring cause we didnt take into account that the group head would somehow change shape and youd need this to compensate for the seal not working correctly.


                              So, tomorrow I will try and use the unit and see what happens.

                              Update:  TaDa!! All sorted and seems to work better than new.  Not taking anywhere near as long to reach full presure.

                              One prob though, is sometimes one of the solenoids makes loud buzzing noises, but not always.  Does that mean its on its way out?

                              Comment


                              • #30
                                Re: em6910 problem...sunbeam customer service...pathetic!!!

                                i got back my machine from the service agent. Cost me $123 to replace the collar. A new start for me~~

                                Now it needs a lot of force to lock the PF at 6 oclock position. It wasnt like that when i first purchase the machine. Is that normal?

                                O! one more thing. Everyone in Melbourne, if you have problem with the em6910, call the sunbeam hotline first before consider taking your machine to the service agent. It is because the service agent doesnt actually service 6910. Theyll send the machine to North Melbourne for all the repairing. I paid $70 labour for someone who didnt do the work for me >

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