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em6910 problem...sunbeam customer service...pathetic!!!

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  • #31
    Re: em6910 problem...sunbeam customer service...pathetic!!!

    Didnt I already say that?

    Originally posted by 467A677C767760757D76120 link=1229919561/54#54 date=1243246170
    Sunbeam have many repair agents but only a handful are trained and authorised to service the 6910s.  
    Originally posted by 525354544F454748260 link=1229919561/56#56 date=1243419643
    Got an update on my saga.I submitted an essay (3 page word doc copy/pasted into the comments field on their web form).They called me today and explained that theyd talked with the Agent and told them not to even look at the twin thermoblock machines as they are not trained to service them.Also they advised that I can take my machine to the Ashfield agent and get it fixed up on Warranty.Not a bad result, Im glad they talked to those cowboys in Pennant Hills....  
    Originally posted by 67484143546B47484741434B434852260 link=1229919561/57#57 date=1243686944
    I am sure that TG will take some warm fuzzys from one agin being 100% correct as to Approved Service agents..

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    • #32
      Re: em6910 problem...sunbeam customer service...pathetic!!!

      Originally posted by 6F697B757069721C0 link=1242812958/29#29 date=1243927776
      Now it needs a lot of force to lock the PF at 6 oclock position. It wasnt like that when i first purchase the machine. Is that normal?
      You only need to lock it as far as required... Firm and then run ya shot... If it starts to leak etc or move back... Then assuming dose is correct... Add a bit more to lock it in... If it is at 7:00 as mine was.... Why force it to 6:00 as that is stressing it...

      Like many things the marking are an indicator... Not a rule never to be broken.

      AM - Just in from work... Hilton Melbourne..

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      • #33
        Re: em6910 problem...sunbeam customer service...pathetic!!!

        FxxK that agent, he doesnt advise me to the "proper" service agent. And i didnt knoW that before~~my bad . I learn my lession

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        • #34
          Re: em6910 problem...sunbeam customer service...pathetic!!!

          AM: thx for the advice~~currently out of beans~~have to roast up some tomorrow

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          • #35
            Re: em6910 problem...sunbeam customer service...pathetic!!!

            Originally posted by 6C6A7876736A711F0 link=1242812958/29#29 date=1243927776
            i got back my machine from the service agent. Cost me $123 to replace the collar. A new start for me~~
            Seems a pretty good price for collar replacement... IIRC others have been charged much more for this job. As always, I guess its up to the individual agent to set their own price >

            FWIW Ive had a similarly negative experience with one of Sunbeams approved repair agents - same problem as BeanMonkey described above (water leaking internally) - they phoned to say the machine was "fixed and ready to be picked up". When I got it home though, the problem was still there. Rang sunbeam, who looked up the report the agent gave them - which was that they couldnt replicate the fault and had done nothing.

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            • #36
              Re: em6910 problem...sunbeam customer service...pathetic!!!

              My point is i dont mind paying the labour. But I want to pay it for the guy that actually do the work for me. Having said that, the hotline customer service is very good

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