hi guys,
well after 2months of practise on my new em6910 and producing decent shots (to my standards), ive hit a hitch:
Ive noticed that in the process of pulling my shots there seems to be water spurting from side of the grouphead. In terms of cleaning and maintanence i do my best to keep in top notch - before and after every shot i use the rubber disk (provided) to clean the machine which now also spurts water out when doing so.
In terms of locking the PF well, I turn it all the way till the handle is facing to the right. Ive noticed however contrary to when i first used the machine, that the PF locks in too easily now without any pressure as it did when i first purchased the machine.
As to pulling the shot, in order to get that right flow ranging in 20-25sec, the guage always has to hit the red (choke) section, otherwise the coffee flows out too quickly.
All the above were explained to Sunbeam customer service but to my surprise it seemed to me that all the representative wanted to do was worm her way out of admitting that there was a problem with the machine...every point ive listed above she said was wrong; that i shouldnt make my coffee too fine and that its ok if the shot is pulled in 5sec as long it looks good...it was ridiculous.
I called back (in hope of recieving someone a little more understanding)...she was worse than the first. I explained to her that water is leaking regardless when i overextract or underextract which she replied that it was normal and blamed it on my grinding and tamping technique.
After useless arguing back and forth, her conclusion was that i could take it to the service centre but if they dont find problem then i would be charged...i honestly dont understand what the hell is the point of having a warranty on a $600 product if thats the service u get.
Im going to call for the third time and if i recieve the same treatment then ill take it up with their manager (stupid of me not to note the names of the first 2 employees) but before i do so i thought id post my issue here and see if anyone could tell me if there really is a problem to be concerned about or if anyone else has had similar issues.
well after 2months of practise on my new em6910 and producing decent shots (to my standards), ive hit a hitch:
Ive noticed that in the process of pulling my shots there seems to be water spurting from side of the grouphead. In terms of cleaning and maintanence i do my best to keep in top notch - before and after every shot i use the rubber disk (provided) to clean the machine which now also spurts water out when doing so.
In terms of locking the PF well, I turn it all the way till the handle is facing to the right. Ive noticed however contrary to when i first used the machine, that the PF locks in too easily now without any pressure as it did when i first purchased the machine.
As to pulling the shot, in order to get that right flow ranging in 20-25sec, the guage always has to hit the red (choke) section, otherwise the coffee flows out too quickly.
All the above were explained to Sunbeam customer service but to my surprise it seemed to me that all the representative wanted to do was worm her way out of admitting that there was a problem with the machine...every point ive listed above she said was wrong; that i shouldnt make my coffee too fine and that its ok if the shot is pulled in 5sec as long it looks good...it was ridiculous.
I called back (in hope of recieving someone a little more understanding)...she was worse than the first. I explained to her that water is leaking regardless when i overextract or underextract which she replied that it was normal and blamed it on my grinding and tamping technique.
After useless arguing back and forth, her conclusion was that i could take it to the service centre but if they dont find problem then i would be charged...i honestly dont understand what the hell is the point of having a warranty on a $600 product if thats the service u get.
Im going to call for the third time and if i recieve the same treatment then ill take it up with their manager (stupid of me not to note the names of the first 2 employees) but before i do so i thought id post my issue here and see if anyone could tell me if there really is a problem to be concerned about or if anyone else has had similar issues.

;D
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