I have contacted Sunbeam due to suffering issues with my 6910. I explained the issues to them - water blowing out above the seal and water leaking from the group head when I run the hot water outlet.
Apparently as I live in the Tropical north they will pay to transport my machine to Brisbane for repairs. However before they will do this they want to listen to it operating over the phone.
Am I missing something here as when I operate it - it sounds the same as when it was working properly. Except the water runs out from the top of the group head. I requested spacers from them to be told that they do not exist.
As I only have two weeks left on the warranty I get the feeling I am being given the run around. >
Anyone got any idea why they would want to listen to it over the phone. If I dont let them they will not pay for the transport. I am getting suspicious. [smiley=undecided.gif]
Apparently as I live in the Tropical north they will pay to transport my machine to Brisbane for repairs. However before they will do this they want to listen to it operating over the phone.
Am I missing something here as when I operate it - it sounds the same as when it was working properly. Except the water runs out from the top of the group head. I requested spacers from them to be told that they do not exist.
As I only have two weeks left on the warranty I get the feeling I am being given the run around. >

Anyone got any idea why they would want to listen to it over the phone. If I dont let them they will not pay for the transport. I am getting suspicious. [smiley=undecided.gif]


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