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About to buy this Rancilio combo...

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  • #16
    Re: About to buy this Rancilio combo...

    A quick Melbourne update on the Silvia:

    Silvia and Rocky stock are pretty much unavailable in Melbourne at present. I managed to scrounge an 09 and a couple of 09 Rocky doserless and paid almost full retail for the privilege of having them on the display bench  

    Supply has dried up completely and there will be no more until well into March by the look of things. I am unsure of the situation in other states. CSers who have Silvias and sell them to help fund an upgrade can expect top buck in the next month or so.

    There are some internet vendors who normally sell the Silvia at near enough to wholesale cost and they are generally just interested in shifting boxes. More often than not, they offer no service facilities and they just hope their machines dont break. If/when they do break, we often get requests for service on their Silvias and we refer the owner back to their supplier for service on their machine.  

    I think its really important to consider both price and aftersales support. Its rare that you can have both- especially on these very low margin machines...

    End of sermon! :

    Chris

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    • #17
      Re: About to buy this Rancilio combo...

      amen

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      • #18
        Re: About to buy this Rancilio combo...

        Originally posted by 7B676A6C6E6D636A687A760F0 link=1263022832/0#0 date=1263022832
        Hi,

        I am about to order the Sylvia/rocky/base combo.

        It is asking me if I would like a 53mm or 57.5 tamper? what size is the Sylvia?
        Run away,

        Think carefully about this. The person selling you the machine doesnt know what size tamper you should use, even more so, its neither of the two you have been offered

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        • #19
          Re: About to buy this Rancilio combo...

          Originally posted by 5452454E54534B49200 link=1263022832/17#17 date=1263120023
          Originally posted by 7B676A6C6E6D636A687A760F0 link=1263022832/0#0 date=1263022832
          Hi,

          I am about to order the Sylvia/rocky/base combo.

          It is asking me if I would like a 53mm or 57.5 tamper? what size is the Sylvia?
          Run away,

          Think carefully about this. The person selling you the machine doesnt know what size tamper you should use, even more so, its neither of the two you have been offered
          Na it was just slack programming by the coder on the web page... Same option on a number of machines...

          Just jik GJ.... You want syrup with that ? What, I asked for water ??

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          • #20
            Re: About to buy this Rancilio combo...

            Originally posted by 5F70797B6C537F707F797B737B706A1E0 link=1263022832/18#18 date=1263129323
            Na it was just slack programming by the coder on the web page... Same option on a number of machines...
            Still not an excuse.
            You know both you and I would check it before allowing it to go live.
            Because we care.

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            • #21
              Re: About to buy this Rancilio combo...

              Originally posted by 6B574A515B5A4D58505B3F0 link=1263022832/19#19 date=1263158230
              Originally posted by 5F70797B6C537F707F797B737B706A1E0 link=1263022832/18#18 date=1263129323
              Na it was just slack programming by the coder on the web page... Same option on a number of machines...  
              Still not an excuse.
              You know both you and I would check it before allowing it to go live.
              Because we care.
              Ya... I agree.... Some things might slip by ie. special chars but to have the wrong options available on a machine; invites complaints... And dis - satisfaction!

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              • #22
                Re: About to buy this Rancilio combo...

                I agree with all the suggestions here about getting your equipment from one of our sponsors.

                If I had known about this site before I purchased my rocky and silvia combo I would have enquired where to get them from in Brisbane from one of our sponsors.

                Instead I bought from a wholesale / retail place that really only knows about their own mass produced coffee blends...  and not much from retail help ... luckily I ended up with a quality product because I did my research before hand.

                When I want to upgrade my equipment I will be using our people for sure! Cant beat good old fashioned service and knowledge from folks who do it for a living

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