I have a Sunbeam EM6910 which is 18 months old. The steam pump has failed and I took it, at Sunbeams direction, to a place in Richmond called Diamond Service Solutions.
Has anyone had a good experience with these people? They have basically gone into a communication black hole - they dont return calls, the dont give you any info when you call, they tell you that they will call you back and just dont. What was meant to be 2 weeks is now 7 weeks.
I have complained to Sunbeam and while they have been understanding and tried to expedite things, the company just doesnt have any concept of customer service.
In short, if you are thinking about using them for anything, I would steer clear
Has anyone had a good experience with these people? They have basically gone into a communication black hole - they dont return calls, the dont give you any info when you call, they tell you that they will call you back and just dont. What was meant to be 2 weeks is now 7 weeks.
I have complained to Sunbeam and while they have been understanding and tried to expedite things, the company just doesnt have any concept of customer service.
In short, if you are thinking about using them for anything, I would steer clear

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