I have a Delonghi Magnfica and I have been happy with it for a year now but the last 2 weeks every coffee has been burnt and bitter. I have descaled, cleaned and changed the grind setting and its still not producing a normal cup. I have used a few different beans and it burns them all. I have called the Delonghi help line and they have said that it needs to be sent away. Does anyone know why this would be happening? Thanks

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