Hi guys,
I am back again with another query.
My first query was well sorted out by AM and I learnt a lot from him after he assisted.
My new issue is this. My Sunbeam EM6910 has been going great until recently when it appears to not froth the milk as well as it used to in the past. I cleaned and backflushed the machine and read all the other updates on here before deciding to post as a last resort.
The dilema is this - I bought the machine from the Good Guys in Lutwyche QLD over 12 months ago. I extended the warranty on it for an extra 4 years and when I contacted them about the problem with the steam wand this is what I got.
I need to send the machine to Sydney via TNT (they have sent docket etc to me). If the machine is damaged in transit its not covered by warranty. They will not be able to look at the issue for at least 3 weeks and then hopefully get it back to me in the 2 weeks following that. They have no service centre in Brisbane and if I take it to anywhere else to get it looked at it will void the 4 year warranty.
So, do I:
Send the machine to Sydney and wait 5 weeks for it to come back?
Play around with it myself?
Take it to a repairer in Brisbane for a quote on what the issue might be and if its serious enough then send it to Sydney?
Any help or advice would be appreciated
Basilbrush
I am back again with another query.
My first query was well sorted out by AM and I learnt a lot from him after he assisted.
My new issue is this. My Sunbeam EM6910 has been going great until recently when it appears to not froth the milk as well as it used to in the past. I cleaned and backflushed the machine and read all the other updates on here before deciding to post as a last resort.
The dilema is this - I bought the machine from the Good Guys in Lutwyche QLD over 12 months ago. I extended the warranty on it for an extra 4 years and when I contacted them about the problem with the steam wand this is what I got.
I need to send the machine to Sydney via TNT (they have sent docket etc to me). If the machine is damaged in transit its not covered by warranty. They will not be able to look at the issue for at least 3 weeks and then hopefully get it back to me in the 2 weeks following that. They have no service centre in Brisbane and if I take it to anywhere else to get it looked at it will void the 4 year warranty.
So, do I:
Send the machine to Sydney and wait 5 weeks for it to come back?
Play around with it myself?
Take it to a repairer in Brisbane for a quote on what the issue might be and if its serious enough then send it to Sydney?
Any help or advice would be appreciated

Basilbrush

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