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  • Ms Silvia leakage

    Hey gang,

    Just started noticing some water on my bench yesterday, today it was even more. So I popped the top and pulled a couple shots to see if it was obvious, well it turns out it is.
    Need some recommendations as to what my next step is. If I have to send it away to get fixed that would suck, so if its cheap Id rather give it a go myself, it has 2.5 months of warranty left, but if its a little rubber seal then I will dive in.

    Thanks for any help you can provide.

    in the second picture it shows the drip and also where its landing on.




  • #2
    Re: Ms Silvia leakage

    that hose is easily tightened using a 10mm? spanner , and the wire is just the earth wire to the boiler. I have put Teflon tape on all my joins, but is unnecessary and i have no idea about rancillio warranty.

    Comment


    • #3
      Re: Ms Silvia leakage

      So an update and help required.

      I couldnt find my receipt anywhere so bye bye warranty, I pulled it apart and found that the intake pipe from the pump to boiler wasnt even attached properly any more. the inside seems to have rusted and just snapped, pretty poor quality for a machine less than one year old. You can see where it has snapped in the third picture, and I would like some advice on how to get this out, pointy nose pliers dont move it at all, I guess a bit of rust build up has it stuck. could I drill it without killing the threads, is there a good way to do that?
      any help would be appreciated. I am so frustrated.





      Comment


      • #4
        Re: Ms Silvia leakage

        If its under a year old and you legitimately bought it from a reputable store, a bank statement with the transaction highlighted is sufficient for proof of purchase.

        Comment


        • #5
          Re: Ms Silvia leakage

          Originally posted by 2317110C03060B030C620 link=1326254123/2#2 date=1326326024
          So an update and help required.

          I couldnt find my receipt anywhere so bye bye warranty, I pulled it apart and found that the intake pipe from the pump to boiler wasnt even attached properly any more. the inside seems to have rusted and just snapped, pretty poor quality for a machine less than one year old. You can see where it has snapped in the third picture, and I would like some advice on how to get this out, pointy nose pliers dont move it at all, I guess a bit of rust build up has it stuck. could I drill it without killing the threads, is there a good way to do that?
          any help would be appreciated. I am so frustrated.
          Presumably this is a V3 ?
          If so, its likely to have a serial number both on the base and inside your manual.

          Hopefully your vendor has a record of its purchase.

          Comment


          • #6
            Re: Ms Silvia leakage

            Originally posted by 7A7F7C7C727B6C1E0 link=1326254123/4#4 date=1326329947
            Presumably this is a V3 ?
            Yeah its a V3, and I have sent off an email and had a quick phone call with the owner of the business, but they are all on holidays at the moment, but he still said he will do what he can for me as soon as he can check out the email and what not.
            If the Cafe down the road wasnt so crap I wouldnt be in such a hurry to get her back up and running, anything I can do to speed that up I will

            Comment


            • #7
              Re: Ms Silvia leakage

              Originally posted by 4F7B7D606F6A676F600E0 link=1326254123/5#5 date=1326331019
              Originally posted by 7A7F7C7C727B6C1E0 link=1326254123/4#4 date=1326329947
              Presumably this is a V3 ?
              If the Cafe down the road wasnt so crap I wouldnt be in such a hurry to get her back up and running, anything I can do to speed that up I will
              Ha, that must be the one - actually the several - I tried when I spent a week in your neck of the woods last April.
              I sympathize though. Hopefully it wont take long once they re-open.

              Comment


              • #8
                Re: Ms Silvia leakage

                Originally posted by 784C4A57585D505857390 link=1326254123/2#2 date=1326326024
                ....found that the intake pipe from the pump seems to have rusted and just snapped, pretty poor quality for a machine less than one year old.....cant get it out....tried pliers but it didnt budge etc.....
                Stating the obvious but your guarantee is for the purpose of protecting you against any failures due to faulty manufacturing and assembly, which if the manufacturer could have foreseen would happen, they would have taken steps on the assembly line so this wouldnt happen now...... Its a mechanical object, the braided water line failed (not even manufactured by Rancilio), you are protected, no ones "fault", your supplier will (should) honour his guarantee, and so on...

                If it were covered under my own guarantee, my workshop wouldnt be wasting time drilling anything out but would simply replace the brass fitting and braided stainless steel water line, pressure test and return the machine to you in good working order at no charge except for any freight costs involved.

                If its any help my own workshop has been open every working day through the Christmas period and only closed on weekends or designated public holidays. If you are in a hurry we can do the job but as the machine doesnt seem to be one of our own imports we will charge for the total job as the guarantee is not ours. It could however expedite the repair for you and get you going again quite soon....OR....we could supply the 2 parts (at invoice price plus freight) for you to have fitted down there

                Hope that helps.

                Attilio
                very first CS site sponsor.

                Comment


                • #9
                  Re: Ms Silvia leakage

                  I appreciate that Attilio, I would be happy to do the work myself, so if the company I bought it from doesnt come to the party ( I will name and shame them) then I will get you to ship me those parts.
                  I bought the machine before I found this website, so I didnt get it through a site sponsor, but everything I have bought since then has been!

                  Comment


                  • #10
                    Re: Ms Silvia leakage

                    Hello All, I am very new to coffeesnobs. I own a Silvia V3 purchased from an online retailer in 2011.
                    I have exactly the same problem as Ausnadian. I noticed my machine was leaking after a routine descaling this morning. I took off the 4 screws on top and found that there was leak exactly at the joint pointed out by Ausnadian in his picture with the tube broken off at the screw joint.
                    The braided steel tube connecting the Brass OPV assembly to the pump cannot be found anywhere for replacement. I would really appreciate if anyone could help me find those spares.
                    Thanks
                    Sam123

                    Comment


                    • #11
                      Re: Ms Silvia leakage

                      Originally posted by 5F59414D420247552C0 link=1326254123/9#9 date=1326544656
                      The braided steel tube connecting the Brass OPV assembly to the pump cannot be found anywhere for replacement. I would really appreciate if anyone could help me find those spares.
                      Hi Sam123 and Ausnadian,

                      The part should be the OPV used in Silvia and it can be obtained from many sources, such as coffeeparts item code 200152.
                      Your units problem may be inappropriate descaling or the whole pipes are not competely purged after the use of detergent in backflushing. The worst case could be the unit has never been properly descaled.

                      Regards,

                      Nick OY

                      Comment


                      • #12
                        Re: Ms Silvia leakage

                        I believe Sam is referring to the flexi pipe rather than the expansion valve.

                        I disagree the failure has anything to do with descaling or backflushing solutions or the modus operandi and I strongly disagree it has anything to do with whether the machine has ever been "properly" descaled.

                        The worst case scenario in a worst case location with worst case water, in a machine that has not been descaled over a long period of time, would be that the hole in the middle of the union might eventually block up.....not break off.

                        More likely caused by "over" machining of the male fitting at the end of the flexie water line during the manufacturing process (not Rancilio....the company the makes the water line) which is just the kind of failure the equipment guarantee is there to protect clients against.

                        Comment


                        • #13
                          Re: Ms Silvia leakage

                          Thanks to Attilio and the crew at Cosmorex Coffee, Ms Silvia is back up to full health and running beautifully. Ahhh the wonderful taste of great coffee, how I missed you.

                          Comment


                          • #14
                            Re: Ms Silvia leakage

                            Originally posted by 7C484E535C59545C533D0 link=1326254123/12#12 date=1326946236
                            Thanks to Attilio and the crew at Cosmorex Coffee, Ms Silvia is back up to full health and running beautifully. Ahhh the wonderful taste of great coffee, how I missed you.
                            Hi Ausnadian,

                            Can you share what reasons caused the break?

                            Thanks

                            Nick OY

                            Comment


                            • #15
                              Re: Ms Silvia leakage

                              Originally posted by 36313B33372139363F580 link=1326254123/13#13 date=1326985040
                              Can you share what reasons caused the break?
                              Not sure mate, basically Attilio diagnosed what I would need from the pictures, then couriered them to me, I did the work, and now it is running brilliant again. Such a good machine.

                              It appears as though the metal / machining was substandard but since I never did that metallurgy degree, I will leave it to the experts.


                              I have emailed the original place of purchase to see if they would refund some of the cost and in turn I would send them the bad parts to inspect and perhaps go back to Rancilio with them. If not, I am open to sending them to Attilio so he can have a closer inspection if he wishes.

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