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Okay get this.. i just spoke to sunbeam.
They reckon.. "it couldnt be rust".. they suspect, that its minerials from the water that have dried on to the machine there, and theyve told me to go to the shops and get some "esteele", which aparently will simply "wipe" the stuff off in a flash.......
WELL SEE ABOUT THAT! HAH.
Let yas know how I go.
Okay, thanks for that, Ill give sunbeam a ring this arvo.
duno how thiss happened, weve been taking care of it I SWARE!!!!!!.. yeah.. must be a lemon ay.
Heres a pic of the worst spot, the side panel... eeek. :-/
....never been reported as a problem on this site or elsewhere that I know of...ring Sunbeam and they are sure to replace the plate in an instant....just call them and get it sorted.
There have been many discussions about the EM6900 and EM6910 on this site. There are a lot of users of this site with EM69XX machines, including me. I have never heard anyone complain about rust! It has surely to be a one off...in fact external build quality wise they are a little tank with a great finish. I would have no hesitation in ringing Sunbeam, and if they dont replace the warming plate in a flash with no questions, then I would be very very surprised - it will not, in my estimation, take you getting up them for them to come to the party.
Ellew, talking about the EM9610.. yous might wana check out my new post on RUST!!!!!!!!!!!!!!!
http://coffeesnobs.com.au/YaBB.pl?num=1174256033
Ive had this machine for two weeks and two areas are going rusty... Im totally shocked and disapointed..
Ive yet to ring sunbeam or the retailer, just seeing what everyone on here says first..
Rolley
I just gave my machine a quick look-over and have no signs of rust...phew! (had it since late December)
Sounds like Sunbeam need to provide you with a machine made with some actual stainless stainless-steel. It appears that youre the 1st to mention such an issue with the EM6910...lets hope youre the last.
Id be just taking it back to the retailer and asking them nicely for a replacement. If they refused, then Id make a scene and have them call Sunbeam so that a 3 way discussion might take place...
Id be very surprised if Sunbeam would want that type of advertisment out in the field....
Totally! Even though "I" didnt buy it, I organised and motivated the whole team to actually buy one, so I sorta feel like a fool now! haha.
Seriously though, $600 worth, and not even rust proofed, what the hell is the go with that? True stainless steel shouldnt rust, they must have made this so cheaply, for it to get rusty so quick.
Ill see if anyone can come up with a fix, or any ideas or anything, then failing that I will definately ring sunbeam - or just ring the retailer..?
Originally posted by Rolley link=1174256033/0#0 date=1174256033
Hey peeps,
Im shocked!!! I just noticed that theres a small amount of surface rust on the cup warming plate, and a TON of surface rust on the entire side panel of the espresso machine we have here at work. Ill take a pic with my phone, and upload it tonight when I get home so I can show yas.
We only bought it 2 weeks ago, the rust on the warming plate Im guessing is from cups etc not being 100% dry, but along the side, it seems that perhaps the vapor from the steamer has left the side damp or something??
Im sooooooo shocked that this stuff hasnt been rust proofed etc.. what on earth can I do before it turns into a serious problem?
Oh, by the way.. its...... the sunbeam em6910... I know theres a lot of other topics on this specific machine, but theres nothing I can see on rust so I thought Id start a new thread.
Ta
Rolley
Hi Rolley- not withstanding something nasty in your detergent or water, Id be asking Sunbeam to replace the unit. I reckon this is unacceptable....
Im shocked!!! I just noticed that theres a small amount of surface rust on the cup warming plate, and a TON of surface rust on the entire side panel of the espresso machine we have here at work. Ill take a pic with my phone, and upload it tonight when I get home so I can show yas.
We only bought it 2 weeks ago, the rust on the warming plate Im guessing is from cups etc not being 100% dry, but along the side, it seems that perhaps the vapor from the steamer has left the side damp or something??
Im sooooooo shocked that this stuff hasnt been rust proofed etc.. what on earth can I do before it turns into a serious problem?
Oh, by the way.. its...... the sunbeam em6910... I know theres a lot of other topics on this specific machine, but theres nothing I can see on rust so I thought Id start a new thread.
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