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This is a superautomatic machine..... And they have very complex internals which reduce the reliability..... See:
http://coffeesnobs.com.au/YaBB.pl?num=1174995833
and several other threads you will find here regarding superautomatics...
Basically the only ones Id recommend are the Jura range..... they cost more but are far, far more reliable than the others out there - which spend almost as much time in for repair as they do making coffee......
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