In case anyone didnt know, Saecos Australian importer went bust and the operations are now run by the Italian parent company. However, there has been some "restructuring" of operations and while Im not sure about other states, in Queensland this has had devastating effects for customers.
Saeco no longer does any domestic machine repairs - they are now handled by a third-party repairer in Longaholme, halfway to the Gold Coast.
Furthermore, as the repairer is not related to Saeco in any way, coffee machine repairs are forced to queue like everything else, and I was quoted three weeks before theyd look at my Incanto. Thats after theyd already had it week.
I would caution would-be Saeco buyers that the new arrangements will also impact on warranty repairs (and if my experience is anything to go by, youll have a few of those). In Brisbane at least, its no longer a matter of dropping your machine off locally and coming back a few days later to collect it!
And if anyone from Saeco is reading this, please get your Brisbane guys to sort out my Incanto!! I have had to buy another machine - to tide me over as the weeks drag on, and I guess when the Incanto does come back, itll sit on the shelf like an expensive paperweight! In retrospect, I recommend that Saeco owners keep a fall-back machine to use when their superauto is being repaired.
Saeco no longer does any domestic machine repairs - they are now handled by a third-party repairer in Longaholme, halfway to the Gold Coast.
Furthermore, as the repairer is not related to Saeco in any way, coffee machine repairs are forced to queue like everything else, and I was quoted three weeks before theyd look at my Incanto. Thats after theyd already had it week.
I would caution would-be Saeco buyers that the new arrangements will also impact on warranty repairs (and if my experience is anything to go by, youll have a few of those). In Brisbane at least, its no longer a matter of dropping your machine off locally and coming back a few days later to collect it!
And if anyone from Saeco is reading this, please get your Brisbane guys to sort out my Incanto!! I have had to buy another machine - to tide me over as the weeks drag on, and I guess when the Incanto does come back, itll sit on the shelf like an expensive paperweight! In retrospect, I recommend that Saeco owners keep a fall-back machine to use when their superauto is being repaired.


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